Braxton Stoneking | Page 71

Worst experience that I’ve been a part of. Service and Tobi were great, outside of that - terrible. One of the managers that we worked with Curtis (one of the salesmen stated he was the GM) was overly con Tobi were great, outside of that - terrible. One of the managers that we worked with Curtis (one of the salesmen stated he was the GM) was overly confrontational, talked over others, called my father (who was the deciding party involved in buying a new vehicle) a 12-year-old and bickered with him on the phone over factors that could’ve and should’ve been adjusted to sell the vehicle. After my father hung up, he even told us that he didn’t want to do business with us if we couldn’t see things his way. Let me repeat that the questions and concerns we had would have been easily adjusted/fixable by the dealer. Curtis refused to listen to our concerns or try to work with us. Zachary or “Mickey D”, another salesman, was helpful at first became confrontational as well when Tobi began helping us. Tobi was wonderful, super personable, answered our questions about the vehicles features/perks, etc. However, Tobi couldn’t even pull this experience out of the dumpster. After all of this we went to Fowler Toyota down the road and bought a brand new car. Will not be going back to Landers for anything and will continue sharing our experience. A big thank you to Tobi and to the service personnel for their help/general happy demeanor. More

by a_spe Verified Customer Verified Customer

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I brought my 2015 Ram 2500 to Landers for Recall work. One of the jobs involved dropping the transmission pan. A few days after picking the truck up from the service dept the transmission started leakin One of the jobs involved dropping the transmission pan. A few days after picking the truck up from the service dept the transmission started leaking oil. I took the truck back to have the leak repaired. After repair was completed I talked to service manager about my disappointment in the service. He told me they could only do the recall with parts in the kit. When they made the second repair they used “the good stuff” to reseal it. I would think you would want to use the good stuff on every repair. I trusted you once, but I can’t do it again since repairing my vehicle right the first time doesn’t seem to be the priority. The extra $20 for “the good stuff” might have earned you a repeat customer. Instead it only made you an unhappy one. More

by fairchdm Verified Customer Verified Customer

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Braxton did a great job of following up with me to explain the issues, then pursued getting the problem resolved through my warranty. In addition, he obtained the parts and had my vehicle ready for explain the issues, then pursued getting the problem resolved through my warranty. In addition, he obtained the parts and had my vehicle ready for pickup earlier than promised. More

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Took care of my warranty claim in a timely manner with no issues. The service department kept a professional attitude throughout the whole process. Met all needs! Thank you issues. The service department kept a professional attitude throughout the whole process. Met all needs! Thank you More

by IKE.DONNELLY Verified Customer Verified Customer

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Service was good. Paid online was good but still had to go into cashier to get documents. In light of vivid 19, Need to avoid that interaction on prepaid invoices. go into cashier to get documents. In light of vivid 19, Need to avoid that interaction on prepaid invoices. More

by Mc Verified Customer Verified Customer

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They got me in for all my recall updates and out in the estimated time they said they would. With this pandemic, people have time off to get things done. Thanks Landers! Now maybe the SCA Recall team will estimated time they said they would. With this pandemic, people have time off to get things done. Thanks Landers! Now maybe the SCA Recall team will leave me be ... lol. More

by SIRKDRYE Verified Customer Verified Customer

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Great service and professional staff. I have tried other Jeep dealers and after 10 tries at scheduling a recall appt, I went to Landers and it was accomplished on the first try. So helpful with communicati Jeep dealers and after 10 tries at scheduling a recall appt, I went to Landers and it was accomplished on the first try. So helpful with communicating costs and repair time. More

by barbara Verified Customer Verified Customer

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Great customer service, very knowledgeable employees ,great help from the service men and mechanics did a great job very caring and treated my truck like it was theirs ,great help from the service men and mechanics did a great job very caring and treated my truck like it was theirs More

by 2017ram 2500 Verified Customer Verified Customer

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Very professional, great customer service. Quality work on your investments. Good phone skills and total sincere when dealing with public. Service department is clean and safe on your investments. Good phone skills and total sincere when dealing with public. Service department is clean and safe More

by Juliepool1996 Verified Customer Verified Customer

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service appointment Had a service appointment (oil change) arranged and got right in at appointed time and 45 minutes later received a call that my vehicle was ready. Had a service appointment (oil change) arranged and got right in at appointed time and 45 minutes later received a call that my vehicle was ready. More

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