Braxton Stoneking | Page 85

Not communicated well I asked if they excepted appointments for oil changes to which they replied no. When I showed up the advisor did not give me a timeframe only that t I asked if they excepted appointments for oil changes to which they replied no. When I showed up the advisor did not give me a timeframe only that the repair would take one and a half hours. After the allotted time I called to check on the vehicle, and it hadn’t been started yet. When giving the suggestion to communicate this with the customers, the advisor told me that everyone is entitled to an opinion, and I should make an appointment next time? (Would be helpful if all employees were on the same page) In my opinion, this should have been communicated at the beginning because everyone has a busy schedule. I bought the vehicle from this dealership, this was the first oil change, and I will not go back for any service. More

by Jbenecke Verified Customer Verified Customer

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Service department The advisor and tech were very accomodating. The cashier was friendly and helpful. I would highly recommend this service center. Thank you Landers ser The advisor and tech were very accomodating. The cashier was friendly and helpful. I would highly recommend this service center. Thank you Landers service department for taking good care of my needs. More

by Landersgurl2017 Verified Customer Verified Customer

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Fast and Excellent Very quick and and excellent service, All staff were excellent . Very nice and clean service center. Easy freeway access. Very clean and comfortable w Very quick and and excellent service, All staff were excellent . Very nice and clean service center. Easy freeway access. Very clean and comfortable waiting room. More

by mdcasten Verified Customer Verified Customer

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Untimely battery problem The entire service department at Lander's is outstanding. Braxton was hands down the friendliest service advisor I have ever dealt with. His attenti The entire service department at Lander's is outstanding. Braxton was hands down the friendliest service advisor I have ever dealt with. His attention and flexabitly lead to a great day. Jeremy should be extremely proud of his entire team as everyone took the example he shows by leading from the floor not simply an office space in the back. The parts department had some cool merch I could not pass up on purchasing while I was there. The waiting area is very clean and welcoming which is always an advantage while waiting. I did meet two sales representatives that were very helpful as well B & B as they referred themselves as. So all in all Lander's has gained my trust and my business from that day forward. Rod Blair, Norman Oklahoma More

by Rod Blair Verified Customer Verified Customer

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Dishonest and not transparent. Long story. Made an appointment for airbag recall and another issue. Was told it’d take about 5 1/2 hours. called them 7 hours in. Still hadn’t starte Long story. Made an appointment for airbag recall and another issue. Was told it’d take about 5 1/2 hours. called them 7 hours in. Still hadn’t started on my Jeep. Asked if they’d even get to it today. He told me there was still plenty of time in the day and he’d call me. Never heard a word. I called next morning. Person on phone told me my car hasn’t been seen yet, that they’re 2 weeks behind and there was no way my car was going to be worked on yesterday. WHAT?? I had an appointment!! Told me she’d go check on it and call me back. She NEVER did! We drove up there and service department was closed (they close early on Saturday). Finally talked to a manager inside. He got us a loaner and said they’d fix my Jeep first thing Monday morning. 5pm Monday, no one has called me! I called , they fixed the recall, but the rubber seals around my doors need replaced for $1400+. Asked them if the $126 diagnostic fee is applied to that. He said “uh oh yeah, so it’s only $1300 something.” Had my car from 8:30 Friday to 5pm Monday, never called me and told me what was wrong with my car, or if I wanted them to fix it. Sorry, no. Got my car, paid $126 diagnostic fee and left. Won’t go back More

by hopkins5 Verified Customer Verified Customer

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Exceptional Service The customer service was excellent. They had my car for a week for repairs and gave me a loaner car (for no additional expense), communicated often wi The customer service was excellent. They had my car for a week for repairs and gave me a loaner car (for no additional expense), communicated often with updates, and were so polite and helpful through the whole experience. Braxton was very friendly, professional, and courteous. More

by Jorr Verified Customer Verified Customer

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Top Notch Servic3 Im from out of state and didnt purchase my vehicle at this dealership. I had to make a trip to Oklahoma for a family emergency a year ago and needed a Im from out of state and didnt purchase my vehicle at this dealership. I had to make a trip to Oklahoma for a family emergency a year ago and needed an oil change. So i brought it to Landers. Not only did they change my oil but went ahead and took care of a recall on the vehicle for me without me asking. They didnt know what I was dealing with at the time but it meant so much more that they took care of this for me so I didnt have to worry about it. For that reason, I brought my vehicle back her for service work and recall work since I would be back in the area. Once again, their customer service was top notch. My vehicle was scheduled for the repair on Tuesday but asked them if I could drop it off the day before. They were so kind to not only let me do that BUT went ahead and took care of my vehicle a full day early. They are honestl some of the best service Ive ever had with a vehicle being worked on. Wish I could move them to Indiana so that they could do ALL my repairs! Go to them! You will not be disappointed! More

by cortermom2 Verified Customer Verified Customer

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Great service The service department was courteous and very helpful! I came in for a oil change and see if they could help with the nail in my tire! They changed m The service department was courteous and very helpful! I came in for a oil change and see if they could help with the nail in my tire! They changed my oil and fixed my tire in no time! Thank you! More

by TAKEBAILEY Verified Customer Verified Customer

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GreatvService Everyone was so awesome and friendly, service was timely and they text me as soon as my vehicle was done. I plan to buy my next Jeep there! Everyone was so awesome and friendly, service was timely and they text me as soon as my vehicle was done. I plan to buy my next Jeep there! More

by I love the beach Verified Customer Verified Customer

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Everything went well but took way to long This is the second time that I have had to have landers repair my vehicle. Both times i feel like they took to long to complete the repair. First I ha This is the second time that I have had to have landers repair my vehicle. Both times i feel like they took to long to complete the repair. First I had to wait 3 days to drop off the car and then it took them nearly a week to even look at it. The entire repair to replace the rockers and lifters took 2.5 weeks. Luckily we had the loaner vehicle but that is a long time to be without your vehicle for a simple repair More

by ckriete Verified Customer Verified Customer

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