Braxton Stoneking | Page 87

Need to get employees on the computers in Check! Made an appointment last Tuesday for an alignment for this Tuesday don't remember the girls name but either on phone or through chat on the internet i Made an appointment last Tuesday for an alignment for this Tuesday don't remember the girls name but either on phone or through chat on the internet is getting nowhere. No confirmation of any sort just wasting my time what are they doing apparently my requests are getting nowhere. I am extremely disappointed since I always came in for service. But now that I need an alignment since hibson's tire did not get it right I felt like I could trust going to the dealership but appointments are always a week later when I call in or try to book online. Now im stuck either applying for next week or go somewhere else as I mentioned before I am getting screwed by not getting the right person to do the correct job in the first place. I also asked for service tech got directed to parts girl sure I'll submit request to email you never happened that's twice now. I had to call Braxton stoneking at least he was useful gave me answers for my question so I get transferred over to book appointment on the 3/26/19 for alignment girl on the phone everything set up yet here I am typing this need results not excuses on proper communication prior to setting up service. More

by junior Verified Customer Verified Customer

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Oil change I received a coupon in the mail for a 3 time special. I needed to find a home I can depend on to keep my jeep in good repair so I thought I would give I received a coupon in the mail for a 3 time special. I needed to find a home I can depend on to keep my jeep in good repair so I thought I would give them a try. They were very nice, helpful, and interested in what I needed and what my concerns were. More

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Oil Change I like using Landers Dodge for my oil changes. I can easily schedule my service online for a time that fits my schedule. They check me right in. Th I like using Landers Dodge for my oil changes. I can easily schedule my service online for a time that fits my schedule. They check me right in. The dealership is clean and the employees are curtious. Service seems to be fast but done right. I can’t say this of other dealerships I have used. More

by Brettlaroche Verified Customer Verified Customer

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Not at all worth the time I took my car in for some warranty work and a couple other small issues. After about 10 days ( when i was told 4-5 ) i get a text that its ready. On a I took my car in for some warranty work and a couple other small issues. After about 10 days ( when i was told 4-5 ) i get a text that its ready. On arrival, its not ready, and only part of the issues i had were completed. Instead of leaving it another week or so, i opted to take it somewhere that could make the minor issues go away in 30min. All communication was done in text with my Advisor Braxton who was very condescending and was only friendly when i arrived to get my vehicle. I'll drive the extra miles to go to Bob Howard Dodge in the future. More

by Stuart RT2016 Verified Customer Verified Customer

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good customer service The results of the work completed on my car was excellent. Very good customer service. I appreciated how friendly everyone was. I would recommend the The results of the work completed on my car was excellent. Very good customer service. I appreciated how friendly everyone was. I would recommend the service department to anyone. More

by Pettibone Verified Customer Verified Customer

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It was fine We were spoiled with the service received at the Fowler VW Dealership in Norman. At Fowler, Personalized Service & Extremely Customer Service Oriente We were spoiled with the service received at the Fowler VW Dealership in Norman. At Fowler, Personalized Service & Extremely Customer Service Oriented!! Not a fan of your call center to schedule an appointment at all!!! You speak to the technician at Fowler. Our first experience with scheduling an appointment with the service department was not good at all. More

by BLURAY12 Verified Customer Verified Customer

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Dont go to landers My lift has been worked on 8 times and still isn't fixed. Dealership wont do what is necessary to fix problem. That's all. My lift has been worked on 8 times and still isn't fixed. Dealership wont do what is necessary to fix problem. That's all. More

by Wheat Verified Customer Verified Customer

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Satisfaction Center clean and organized. Personnel friendly and worked to satisfy customer needs. Accomadating. Top 5 Sevice Centers in Norman. Glad your Center Center clean and organized. Personnel friendly and worked to satisfy customer needs. Accomadating. Top 5 Sevice Centers in Norman. Glad your Center is located in Norman More

by rlhad30 Verified Customer Verified Customer

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Always Courteous Alway professional and timely. Took care of a last minute recall item when i came to pick up the truck. It was unscheduled but they did it no problem. Alway professional and timely. Took care of a last minute recall item when i came to pick up the truck. It was unscheduled but they did it no problem. More

by Ghostjumper Verified Customer Verified Customer

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Oil/Filter and Rotate and Balance Work was done on time and for less than expected. The entire experience from setting the appointment to picking up the vehicle was exception. Thanks! Work was done on time and for less than expected. The entire experience from setting the appointment to picking up the vehicle was exception. Thanks! More

by jehsoonerw Verified Customer Verified Customer

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