Braxton Stoneking | Page 88

10000 mile service Great value and service. Told it would be about an hour and it was on the money! Braxton answered all of my questions ahead of time which made checkou Great value and service. Told it would be about an hour and it was on the money! Braxton answered all of my questions ahead of time which made checkout easier!Thanks for providing great service all around! More

by MISTER2SHORTY Verified Customer Verified Customer

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Great service and friendly staff Braxton helped me with my car, it was due for an oil, filters change, and also tire rotation. He also made sure they checked my alignment per my reque Braxton helped me with my car, it was due for an oil, filters change, and also tire rotation. He also made sure they checked my alignment per my request and fixed that as well. He was great at keeping me posted about the cost break down and making sure everything was checked and repaired before picking my car up. More

by DAVEHALLENG Verified Customer Verified Customer

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Thanks for your help. Braxton was very kind and helpful. The pricing was very high and I felt some of the parts didn’t need to be replaced. I was little dis for your help. Braxton was very kind and helpful. The pricing was very high and I felt some of the parts didn’t need to be replaced. I was little disappointed when told that a flush would be done with my service but then When I requested a flash only to see if that could fix the issue I was advised that y’all didn’t do that there. Caused a little confusion on my end considering it was $2000 worth of parts being replaced versus just trying a flush of the heater core More

by kaylee5385 Verified Customer Verified Customer

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Extremely Fast Service, Kind People I brought my Renegade in for an oil change at 7:00 am, and it was ready for me to leave with at 7:45. Very kind staff, Always upfront about costs. The I brought my Renegade in for an oil change at 7:00 am, and it was ready for me to leave with at 7:45. Very kind staff, Always upfront about costs. They walked around my vehicle with me when I brought it in, to discuss any problems or issues. Love this dealership and I will continue to be a customer for years to come. More

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Very good service Very friendly and delivered on time. Was in for 4 different recalls. Was told how long and I think I got it back sooner than i expected. Very friendly and delivered on time. Was in for 4 different recalls. Was told how long and I think I got it back sooner than i expected. More

by jkrlself Verified Customer Verified Customer

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Service department If possible I would have given 0 stars. I called and made an appointment for service on my jeep. I brought the vehicle in the afternoon before so they If possible I would have given 0 stars. I called and made an appointment for service on my jeep. I brought the vehicle in the afternoon before so they would have it on the appointment day. 36 hours later I called and was told they couldn't find my vehicle in their system. The service writer sent me a text a few minutes later stating they had not even looked at my jeep but it was in line to be worked on. I told them I was on my way to get the vehicle. After standing at the cashiers desk for almost 10 minutes the clerk said they couldn't find me in the system, she went to the service writer and re appeared a few minutes later and handed me the keys, she didn't say where my jeep was and just walked away. After locating my vehicle there was no tag on my keys and no number hanging from the mirror. I will never return to this dealership for anything. More

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Very good service Everyone was very helpful and saved us money. We were very happy that Teresa took time to help find a coupon to make the work cheaper than what was qu Everyone was very helpful and saved us money. We were very happy that Teresa took time to help find a coupon to make the work cheaper than what was quoted on the phone. Work was finished in less time than expected. More

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Awesome people I had my Jeep serviced a couple days ago & every worker I came in contact with was amazing. They made everything so easy and fast. I had my Jeep serviced a couple days ago & every worker I came in contact with was amazing. They made everything so easy and fast. More

by Courtney15 Verified Customer Verified Customer

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Good experience Justin Frank made the difference. We brought our car in for repair and air bag check We were told a appointment was needed before service could be g Justin Frank made the difference. We brought our car in for repair and air bag check We were told a appointment was needed before service could be given. This was not required before, it gave a rejected feeling. Justin was very helpful in explaining why the appointment was necessary and also gave a possible reason for the car problem, which helped me not to be afraid to drive my car. I really appreciate his personal care. Repair problem solved in a timely manner. More

by BRENDAHORTON Verified Customer Verified Customer

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Disgusted!! If 0 stars was an option that's what I would choose. The first time I called lander's it was to find out the cost on three oil changes. They told me $ If 0 stars was an option that's what I would choose. The first time I called lander's it was to find out the cost on three oil changes. They told me $89 & the guy even made a comment about how cheap it was. Naturally, when I got there & they finished the first one they said it was more. They said the guy I spoke with was wrong & they wouldn't honor it. Then 5 mths ago I took my car in for a two day job. It ended up being almost a two week job because one of the employees backed into my car. I asked if they could give me some kind of compensation for the inconvenience & they told me they were fixing my car for free. As if the thought of charging me to fix the damage they caused actually entered their head. The manager ended up giving me ONE free oil change for the inconvenience. Cause that just makes everything better! So last week against my better judgment I took it in again. They did an oil change & reset the computer so my automatic locks would work correctly. Before they started the guy told me it would probably cost $100. When I went to pay they said it was no charge. I even went back out & asked the guys if they couldn't fix the locks since I wasnt charged. He told me they did & I didnt owe anything. I was so excited I went & used that $100 for christmas gifts for my boys. Then today they called me twice & when I didn't answer they called my mother & told her I got away without paying my bill. I just talked to the manager & just like last time he acts as if it doesn't matter that they're the ones that made a mistake. Even my invoice says I dont owe anything! He said hes telling the employees there not to work on my car until I pay it. So, Justin (manager) if u dont want to stand by your employees & honor what they say then YOU need to make sure they know what they're doing & what they should say. I'm truly disgusted with the way you do business! More

by jess.2001 Verified Customer Verified Customer

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