Brayan Serrano | Page 2

Outstanding experience from start to finish. From the moment we came in for a test drive to the seamless email and mobile support, everything was handled professionally and efficiently. The pape From the moment we came in for a test drive to the seamless email and mobile support, everything was handled professionally and efficiently. The paperwork and vehicle were ready when we arrived to finalize the purchase, which made the process smooth and stress-free. John Gerges was fantastic to work with — knowledgeable, friendly, and made us feel confident in our decision. We’ll absolutely be coming back to buy from him again. Shout-out to Brayan as well for his prompt email responses and help with financing questions. Highly recommended — great service all around! More

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Probably my favorite experience purchasing a car! Demonte was patient and understanding and made the experience wonderful. I absolutely love my new Buick Envista! Brayon was also great and super funn Demonte was patient and understanding and made the experience wonderful. I absolutely love my new Buick Envista! Brayon was also great and super funny! All in all it was a great experience. More

by ramirezlinda59 Verified Customer Verified Customer

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The finance department should focus on providing better customer service. I sat and waited about an hour before I walked out of there. The second time, the guy I dealt with didn’t know how to conduct busin customer service. I sat and waited about an hour before I walked out of there. The second time, the guy I dealt with didn’t know how to conduct business in a professional manner. More

by juanc12 Verified Customer Verified Customer

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We had the most pleasant buying experience of our life. We were not pressed in ay way. We were not pressed in ay way. More

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Great Dealership, had exactly what we were looking for and had great service. Glad we could make a deal on my new truck! and had great service. Glad we could make a deal on my new truck! More

by chett_larkey Verified Customer Verified Customer

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Kyla that was my point of sale. Rep was very good. Her manager was dishonest as he tried to slip in an extra $1500 charge that I didn’t catch until I got to the finance department. Rep was very good. Her manager was dishonest as he tried to slip in an extra $1500 charge that I didn’t catch until I got to the finance department. The manager ultimately removed it, and we completed the sale Brian, in finance, was fantastic. The people that were supposed to get us set up with OnStar never showed up and after waiting over 20 minutes, Kyla finally took care of it herself If it wasn’t for the sales manager and his dishonesty, I would give this dealership a much higher rating More

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Very professional and knowledgeable sales person. They went above and beyond to earn our business They went above and beyond to earn our business More

by joycastellanos1985 Verified Customer Verified Customer

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Great experience from start to end. I appreciated the clear honesty and open cost structure with no gimmicks. The vehicle was priced as advertised and my trade in estimate from a 3rd pa I appreciated the clear honesty and open cost structure with no gimmicks. The vehicle was priced as advertised and my trade in estimate from a 3rd party was honored. Carlos treated me like he knew me as a friend. Thank you Carlos. More

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Overall the absolute worst experience I’ve ever had in purchasing a vehicle. The sales person that I work with did a fair to good job. After that, it went downhill the financing department and processing purchasing a vehicle. The sales person that I work with did a fair to good job. After that, it went downhill the financing department and processing of the paperwork was a nightmare. I do not recommend purchasing a vehicle from this place the absolute worst professionalism and customer service that one could imagine. More

by authenticity1908 Verified Customer Verified Customer

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I had a poor potential buying experience close to me. I searched other dealership reviews, and Classic seemed the only dealership worth trying. So, I decided to go with the dealership furthest away from I searched other dealership reviews, and Classic seemed the only dealership worth trying. So, I decided to go with the dealership furthest away from me in Katy. I’m so glad I did! William put a lot of additional effort into getting me into the vehicle I wanted. He sent me videos which put a face to the messages and a better view of the vehicle. My vehicle was not on their lot, but William worked hard to get it for me. He kept me updated every step of the way. Truly above and beyond. Brayon in finance really knows his stuff. Financing really went smooth. Overall an excellent experience. Classic Elite has a great team. More

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