Brayden Hinesley

Love the car but hate that air conditioner shuts off at stop lights and blows warm air. Front lower bumper missing rubber guard material so will have to expend funds to correct. The service should have cor stop lights and blows warm air. Front lower bumper missing rubber guard material so will have to expend funds to correct. The service should have corrected prior to sale. But otherwise love the car should have bought one sooner. For my 6’2” height ceiling is a little low if not for the sunroof ride would be challenging. The dealer decided to put new tires on my trade-in, thus deducting $3000 for my trade value. If they decided to put tires on, they should’ve expanded the expense and not jip me. More

by rainy.sunday Verified Customer Verified Customer

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Very friendly. Took four hours which I thought was kinda long. Car has more power than I thought out of a four banger. Very comfortable. Kinda disappointed that th Took four hours which I thought was kinda long. Car has more power than I thought out of a four banger. Very comfortable. Kinda disappointed that the price of new tires the dealership decided to install on trade in was deducted from my trade price. If the dealership decided to install new tires they should have paid for them; not me. The tires on the trade in vehicle were perfectly fine. They were 50k - 60k mile tires with only 35k on them. A lot of tread left on them and not scarred or blemished in any way. No sidewall wear whatsoever. More

by rainy.sunday Verified Customer Verified Customer

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I have always worked with Ed Hicks. I had just. ordered truck just before he retired. Greg, Connor and Nizar said I would be taken care of, and they were correct with Brayden Hinesley I had just. ordered truck just before he retired. Greg, Connor and Nizar said I would be taken care of, and they were correct with Brayden Hinesley. He is the beginning of a new relationship and tenets of Ed. Brayden is outstanding and responsive and will be there when I need him. I have always depended on Nizar and Ryan for my satisfaction and today I feel so glad that I have my needs handled by a loyal family owned dealership with the best service department. Thank you, More

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I had the pleasure of working with Ed Hicks during his amazing career and purchasing my last order from him just before he retired. Greg, Connor and Nizar said I would be taken care of, and they were cor amazing career and purchasing my last order from him just before he retired. Greg, Connor and Nizar said I would be taken care of, and they were correct with Brayden Hinesley. He is the beginning of a new relationship and tenets of Ed. Brayden is outstanding and responsive and will be there when I need him. I have always depended on Ryan and Nizar for my satisfaction and today I feel so glad that I have my car needs handled by a loyal dealership with the best service department. Thank you, Ed for always being there when I needed you for the last 40 years. More

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They way buying a car should be! We have bought multiple cars through JCI, and it's always perfect. We have bought multiple cars through JCI, and it's always perfect. More

by toby starrett Verified Customer Verified Customer

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Great job to all who were involved in the helping us with the purchase of our car! the purchase of our car! More

by Tinastanleynwa@gmail.com Verified Customer Verified Customer

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Very pleasurable buying experience. Generous test driving. Good communication. Enjoyed Ms. Cochran's big personality. Informative vehicle orientation at delivery. Generous test driving. Good communication. Enjoyed Ms. Cochran's big personality. Informative vehicle orientation at delivery. More

by DDonnie Verified Customer Verified Customer

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Paul Maras was great in finding exactly what my wife was looking for and the rest of the team got us all signed up! Super easy. looking for and the rest of the team got us all signed up! Super easy. More

by Benz for Mother's Day Verified Customer Verified Customer

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I had an excellent experience at Jackie Cooper Imports. The staff was incredibly friendly and made the entire process smooth and enjoyable. A big shout-out to Brayden Hinesley for being so patient and answ The staff was incredibly friendly and made the entire process smooth and enjoyable. A big shout-out to Brayden Hinesley for being so patient and answering all my questions. I never felt pressured, and they worked with me to get the best deal possible. The cargo van was exactly what I was looking for, and the follow-up after the sale showed how much they truly care about their customers. I would highly recommend Jackie Cooper Imports to anyone in the market for a new or used car!” More

by Sergey Verified Customer Verified Customer

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Not a good experience, nor a good car. I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. I I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. It took repeated calls and texts to get a response from him that was usually full of excuses. The car had battery issues and my newly installed MB app showed the battery was nearly dead. Brayden insisted it was on a battery charger, but it still did not work. I was trying to get the car shipped to Grand Rapids, MI prior to a snowstorm and yet I had no paperwork to insure it nor any communication about what to expect with the paperwork. Conner Kach entered the discussion after more than a week and apologized for the delay as apparently no one was paying attention to the paperwork I requested. I was ready to cancel the deal and in hindsight wish I had as they shipped a lemon to me. Not something you expect with a $160,000 new car. He agreed to pay for shipping and that seemed like a worthwhile compromise. However, the car was not looked at by a technician and it failed to keep a charge when shipped to my detail shop in Grand Rapids, MI. The installer of PPF and the ceramic coat had to jump start the car 3 times as it was unable to be opened via the car door and key phob. Fortunately the hood was still open with the trickle charger attached (but not working), so they could jump start it. Why would Jackie Cooper ship a car with known problems mentioned before shipping? It has gotten worse since then. I spent over $7000 getting the car covered in PPF and ceramic coating and now the check engine light comes on and many of the electronics fail. Dillion Cole, the IT guy is the only 5-star person I have dealt with at Jackie Cooper. He confirmed the car has issues and that Conner Kach would be giving me a call. Of course he did not. I want my money back including the cost to protect the car and all I am offered is a Mercedes Benz customer service line. I have started that process, but still no call from Brayden or Conner to check in on a customer who bought a $160,000 car. I do NOT recommend working with Jackie Cooper for the purchase of a car. If it wasn't for the knowledgeable tech whiz, Dillion Cole, who helped me learn the technology and attempt to trouble shoot the serious electrical gremlins with the car, I would have given a 1-star rating. But one 5-star employee deserves to average the rating to 2-stars. I now have the car scheduled to be in the Grand Rapids MI dealer for a full week while they see if they can figure out the voltage issues and various electronics that fail randomly. The car was shipped to me with 80 miles on it and the problems existed when it was unloaded from the trailer. By the 300 mile mark, the check engine light was on and the steering wheel gauges quit working. Avoid Jackie Cooper and buy your Mercedes somewhere else. You will be thankful you did. More

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