Brenda Nappi

My experience at this dealership was not great Brought my vehicle in for a recall campaign. They corrected my recall issue, but failed to correct the damages caused by the recall and it was stated that any d vehicle in for a recall campaign. They corrected my recall issue, but failed to correct the damages caused by the recall and it was stated that any damages that my vehicle suffered due to the recall, those issues would be fixed under warranty. So I brought my vehicle in with my check engine light on. I get it back check engine light is off, but I was told by service advisor Brenda that my check engine light was not on when I brought the vehicle in and their technician did not record any codes That was produced by my check engine light. In all of my years and experience in the automotive industry I’ve never known for a service technician not to record or document codes produced from your vehicle. Now I have a Kia soul that will not go over 40 mph will not maintain power, but my check engine light will not illuminate to produce the to inform me what is going on with my vehicle. So from this experience, I’m convinced the service advisor do not listen to the customers or their concerns because if they had I would not be in this situation. Sidenote they did offer a 50-50 Goodwill split if I wanted to go through with repairs. Which also was alarming because I’ve never had my vehicle service at this dealership, no type of history so to offer a Goodwill to a customer that has never visited their dealership nor have any type of service records with this dealership raises questions to why was I offered a 50-50 Goodwill split From my experience that is only offered to customers that are loyal to the brand have decent to excellent service history with that brand and I have none of the above but Was still offered a 50-50 split go figure. Definitely wish I had gone to Kia of Auburn rather than deal with these shade tree mechanics. More

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Very professional ! Every interaction was great! Keep customer updated all the time. They offer ride back and forth and the driver is always professional and friendly! B Every interaction was great! Keep customer updated all the time. They offer ride back and forth and the driver is always professional and friendly! Best location will best human beings!!! More

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We have been buying and servicing our vehicles at KIA Autosport of Columbus for more than 15 years. Every experience has been terrific, including this service appointment. Everyone is great: the greeter, Autosport of Columbus for more than 15 years. Every experience has been terrific, including this service appointment. Everyone is great: the greeter, service advisors and the general manager who was very helpful. More

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Everytime I call for service I am able to get an appointment and get the work done correctly. Ms. Brenda always takes care of my account and it is much appreciated that she knows us when we call in appointment and get the work done correctly. Ms. Brenda always takes care of my account and it is much appreciated that she knows us when we call in to schedule our service. More

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Ms. Brenda and Tyler get 5 stars, but the dealership only gets 4. There's always room for improvement. I was greeted immediately and directed inside to the service department for my appointment. Ms. Brenda w gets 4. There's always room for improvement. I was greeted immediately and directed inside to the service department for my appointment. Ms. Brenda walked me through what I'd be in for today and went over some upcoming services that were recommended. The waiting area is stocked with coffee, water, and various snacks. Comfortable seating, TV, and plugs for your electronics if you need them. I was told it would take about an hour and a half, but they were finished in just under an hour. Awesome job. More

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Thank you, Miss Brenda for getting me in to get the recalls taken care of. recalls taken care of. More

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THE SERVICE DEPARTMENT PERSONNEL ARE FRENDLY AND EXTRMELY KNOWLEDGEABLE AND VERY HELPFUL WHEN PERFORMING YOUR REQUIRED SERVICE. THE SERIVICE ADVISOR KEEPS YOU UP TO DATE ON THE STATUS OF YOUR VEHICL EXTRMELY KNOWLEDGEABLE AND VERY HELPFUL WHEN PERFORMING YOUR REQUIRED SERVICE. THE SERIVICE ADVISOR KEEPS YOU UP TO DATE ON THE STATUS OF YOUR VEHICLE. THE SERVICE PERSONNEL ARE VERY PROFESSIONAL. More

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The relationship with this dealership started off really really rocky but it's improved some really rocky but it's improved some More

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Everyone was nice and even opened the door for me. Never had that happen anyway by far Never had that happen anyway by far More

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Great customer service as always. Car was completed in a timely manner and got the free car wash. Car was completed in a timely manner and got the free car wash. More

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