Brenda Nappi

Always Great service with Kia Autosport and Brenda Nappi everytime we bring our Kia Sportage in for service. everytime we bring our Kia Sportage in for service. More

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Everything was great. We got there earlier than our appointment time, but we were worked in with no problem. Everyone was friendly and took great care of us. We got there earlier than our appointment time, but we were worked in with no problem. Everyone was friendly and took great care of us. More

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Have always been happy with service dept. But this time they disappointed me. Had my car two and half weeks! Car was towed in and James called me to tell me they couldn’t get to it that da But this time they disappointed me. Had my car two and half weeks! Car was towed in and James called me to tell me they couldn’t get to it that day. Told him, fine but I needed it by Tuesday of the following week cause going on vacation. He told me it wouldn’t be a problem. Everytime I called to check on it I was told I didn’t have an appointment so everything came before me. I was still hearing this excuse on the morning I was to leave for vacation. At what point does your vehicle that has been towed in get put on the appointment list??? NOT HAPPY! I have been a loyal customer since 2013 but I guess that doesn’t matter! More

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Brought my car in May 2023 with complaints of a knocking sound coming from engine. Instead of customer service and support being the priority, placing blame and determining liability was this dealership’s f sound coming from engine. Instead of customer service and support being the priority, placing blame and determining liability was this dealership’s first concern. Was informed that there was a current recall on my 2019 Kia Forte ENGINE. Was not informed of this before. Was informed that it would be AT LEAST 60-90 days before I could even be told what was wrong with my vehicle. In that time, I was requested to provide this dealership with documentation “proving” that I had been taking care of the car (getting oil changes) because I was “missing two services in their system.” After letting them know that I had taken my car to be serviced at private repair shops and did not have the paperwork they were requesting, they informed me that they would have to take my entire engine apart (implying I was at fault). Upon dismantling the entire engine, dealership found that I, in fact, WAS NOT at fault and was given a faulty engine that WAS covered under factory recall. I received my car back in early August 2023. I am now here two weeks later, because my check is engine light is BACK ON. HORRIBLE EXPERIENCE. 0/10. Would not recommend. More

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This is the third KIA I bought at this location. they are always nice and will do anything to get you into a car they are always nice and will do anything to get you into a car More

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It was a good experience both of my cars the showroom was nice and the employee’s were nice and friendly and they were also faster than they quoted me nice and the employee’s were nice and friendly and they were also faster than they quoted me More

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Very clean facility and the staff is very knowledgeable and helpful. Service is always great. and helpful. Service is always great. More

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This is the 3rd Kia I have purchased since 2012…. I have always been happy with my car , and the service d er part ment is just super!! It’s always service with a smile & attention to detail! And, I have always been happy with my car , and the service d er part ment is just super!! It’s always service with a smile & attention to detail! And, a special thanks to Mr. Bill who was my salesman…. Thank you for making this car buying experience so nice! And, thank you to Melinda for implementing attention to detail customer service! You captain a tight ship! You go girl!!🚢⚓️ More

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Very courteous, and always concerned about the needs of their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. More

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Awesome job as usual, they beat the estimated wait time and answered thoroughly all the questions I asked. and answered thoroughly all the questions I asked. More

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