Brenda Nappi | Page 22

Awesome Service. Brenda Nappi is awesome. She's always super sweet, works with you the best she can, and explains everything well. She is knowledgable and understandin Brenda Nappi is awesome. She's always super sweet, works with you the best she can, and explains everything well. She is knowledgable and understanding, Brenda is a real people person and treats me like I'm somebody instead of I'm just there taking up her time. It's great knowing that Brenda is always there providing Superb & Outstanding service for Kia Auto Sports. More

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Brenda Nappi is amazing! Brenda Nappi is awesome. She's always super sweet, works with you the best she can, and explains everything well. She is knowledgable and understand Brenda Nappi is awesome. She's always super sweet, works with you the best she can, and explains everything well. She is knowledgable and understanding, and I prefer to have my appointments with her. The waiting area is clean and has snacks and coffee as well. More

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Brenda is always super nice and explains all the services that will be done. The waiting area is clean and well stocked with snacks, coffee, and water. that will be done. The waiting area is clean and well stocked with snacks, coffee, and water. More

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2011 Kia Sorento service Have been bringing my 2011 KIA Sorento For services since 2012. I’ve been pleased with service .. Appreciate the service I receive even with a poss Have been bringing my 2011 KIA Sorento For services since 2012. I’ve been pleased with service .. Appreciate the service I receive even with a possible emergency.. Brenda Nappi is the best for Customer Service & assistance.. Thank You More

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Great customer service!! The people at KIA Autosport of Columbus are the best.. They listened to what I wanted and didnt pressure me like some places do. They worked with me o The people at KIA Autosport of Columbus are the best.. They listened to what I wanted and didnt pressure me like some places do. They worked with me on the deal and they were very professional. Mr Jerome Brown was a great help and he customer skills were awesome... This is my 2nd car from Kia and I'm pleased with my purchase!! More

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Service to replace door handle Was disappointed in being charged for my passenger door falling off. It literally came off in my hand when trying to open the door. I have a 2012 Kia Was disappointed in being charged for my passenger door falling off. It literally came off in my hand when trying to open the door. I have a 2012 Kia Sorento. Also I have not received any service coupons since I purchased my car in 2012. More

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Friendly and efficient dealership We applied on line and walked into the dealership the next day. Our Kia was cleaned and full tank of gas. Everyone was so friendly, shanking our hand We applied on line and walked into the dealership the next day. Our Kia was cleaned and full tank of gas. Everyone was so friendly, shanking our hand and introducing their self. Our salesman Matthew was with us the whole time. We were in and out in less than 2 hrs. A+ in our book. More

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I should've gone to lagrange When you actually go through the purchase they are liars. Andre promised that the shade would be fixed. Their resolution was for me to pay for it. T When you actually go through the purchase they are liars. Andre promised that the shade would be fixed. Their resolution was for me to pay for it. The reasoning is that THEY RAN OUT THE 36K mile warranty that would have paid for it. The vehicle was loaned to someone before I purchased it and that person damaged the vehicle internally. I went to view the vehicle 2 weeks beforehand. And it was like new. When they brought the vehicle to me it was a mess and when I requested it be cleaned I was treated as if I was bothering them when I requested good service. I'll NEVER use this dealership. I needed a vehicle and they took full advantage of that need. Chase said he'd take care of me because I was a veteran. Not only do I not feel taken care of I wish I'd have drivento lagrange or Auburn. This review won't make a difference as they don't care they already have the money. That was obvious when I showed them the check from my credit Union. They don't care about the customer. And what my vehicle was in service for STILL ISN'T FIXED. I'm worn out from calling and going up there repeatedly. Never again will I go to this dealership. More

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Tires For Life is a Lie I just had my car in for a service/oil change this morning. I have had the car for 3+ years, it's a decent car with no problems. We had asked on the p I just had my car in for a service/oil change this morning. I have had the car for 3+ years, it's a decent car with no problems. We had asked on the previous oil change about getting new tires and were told that it wasn't time yet. Mentioned it again this morning and was told the same thing. I have recently been approached by a couple of co-workers that told me I needed new tires. It's quite obvious that it's time for them to be replaced but KIA keeps saying "No, it's not time yet". Obviously this advertisement of "Tires for Life" is just a ploy to get customers. I guess I'll go out and purchase my own tires or just trade my KIA in for an American made car. I really can't blame the employees for following what is obviously KIA policy. It appears that they avoid tire replacement at all cost. I'll never by another KIA. More

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Very helpful Brenda was very helpful. She is a great person. She kept me updated on what was going on with my recall service. Thanks to brenda, my day was less str Brenda was very helpful. She is a great person. She kept me updated on what was going on with my recall service. Thanks to brenda, my day was less stressful. More

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