Brett Bales

Extremely helpful. Suggested multiple cars to test drive. Ended up purchasing a car he suggested that wasn’t even on my radar. Suggested multiple cars to test drive. Ended up purchasing a car he suggested that wasn’t even on my radar. More

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We stopped by Pappas to look at a particular vehicle and Ryan Lauer went over all of the vehicle details with us and let us take one for a test drive. I wasn't really thrilled with the vehicle afterwards an Ryan Lauer went over all of the vehicle details with us and let us take one for a test drive. I wasn't really thrilled with the vehicle afterwards and, based upon what I told him I was looking for in a vehicle, Ryan suggested we take a Land Cruiser out for a drive. The drive sold me on the vehicle, but unfortunately none were in stock. Ryan was able to find the exact vehicle we were looking for that was inbound for the dealership and we put down a small deposit to lock it in for us. Ryan did a great job of keeping us up to date on where the vehicle was in the delivery process. Once it came in, Pappas gave us a very fair price on our trade-in. Ryan walked us through all of the vehicle's features and hooked up my smartphone for me. Brett made the finance process painless... in the past, at other dealerships, it has made us feel like we were being held hostage or were sitting through a timeshare pitch. The entire process has made us huge fans of Pappas and we will definitely check with Pappas (and Ryan) first for our next new vehicle purchase. More

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I have worked with Brett on two vehicles. Brett has made each of the experiences rather easy and is great at explaining on the nuisances when it comes to buying a new car. There is a reason Brett has made each of the experiences rather easy and is great at explaining on the nuisances when it comes to buying a new car. There is a reason we want back to Pappas outside of just looking for another Toyota. Would recommend. More

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Super friendly, no nonsense. As someone who's been in the car business forever, it was nice to feel like a person and not a sale. As someone who's been in the car business forever, it was nice to feel like a person and not a sale. More

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They were professional, funny, and go with the flow. It was an all around a great experience. It was an all around a great experience. More

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Ryan was extremely helpful and so was Brett, they made us very comfortable and made the whole process super easy very comfortable and made the whole process super easy More

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Tony, Ryan, and Brett were all great to work with. Made everything super easy and didn't put pressure on at all which was refreshing. Super quick and easy experience and will definitely be returning w Made everything super easy and didn't put pressure on at all which was refreshing. Super quick and easy experience and will definitely be returning when it's time for something new. More

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I had a great experience. Everyone was supportive and eager to help. They made my process super easy! Thank you! Everyone was supportive and eager to help. They made my process super easy! Thank you! More

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I had an outstanding experience working with Ryan at Pappas Toyota. From start to finish he made the entire process smooth and stress-free, answering all my questions and never making me feel pressured. Pappas Toyota. From start to finish he made the entire process smooth and stress-free, answering all my questions and never making me feel pressured. I just purchased a 2022 Toyota Sienna, and I couldn’t be happier with both the vehicle and the service I received. Ryan went above and beyond to ensure everything was handled efficiently and transparently. If you’re looking for a great car-buying experience, I highly recommend asking for Ryan at Pappas Toyota. You won’t be disappointed. More

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My experience at Pappas dealership was great! Ryan was super helpful. Got exactly the car I was looking for. He made it quick and easy. Brett in Financing was also very quick and got me a great Ryan was super helpful. Got exactly the car I was looking for. He made it quick and easy. Brett in Financing was also very quick and got me a great rate. Very satisfied! Would recommend. More

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