Brett Bales | Page 2

I greatly appreciated the great customer service Brett Bales gave me. I walked in with no appointment asking questions centered around purchasing my leased vehicle. Brett dropped everything, treated me li Bales gave me. I walked in with no appointment asking questions centered around purchasing my leased vehicle. Brett dropped everything, treated me like a family member and sold me the RAV4 very quickly. Brett was a very easy person to have a conversation with and took all the hassle out of purchasing a vehicle that I greatly appreciated. I will come back to Pappas for my next vehicle purchase. Thank you, Russ More

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The dealership is really clean and everyone is really nice. The employees were all very informative and easy to work with. nice. The employees were all very informative and easy to work with. More

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Easy to work with and have your needs met. My family has now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great. now purchased 5 Toyotas from Pappas over the past ten years. Sales and service are great. More

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We initially reached out to Isabel at Pappas Toyota about a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t buy my son car from her or Pappas; we were so impressed with her honesty and patience; that we decided to only deal with her and Pappas for our next new vehicle purchase. So, I contacted Isabel on Thursday, September 16th about purchasing a new 21 Toyota Highlander. She texted me all the available vehicles, their prices, trade allowance and rebates. On Friday, I arrived at the dealership to test drive and was greeted with a smile and hello. Also, kudos for the great patience shown; even with her not feeling well at the time. While at the dealership, she introduced me to Brett Bales from Finance to have a few questions answered that I had about finance and warranties. On Saturday, when my wife and I arrived at the dealership Isabel had two different Highlander’s parked side by side for my wife and I to look and she showed great knowledge of Toyota brand. We finally decide to make a purchase on Saturday, September 20th and Isabel had played a major role in our decision, by the way she kept us informed every step of the way. She even put up with my impatience when I would reach out for updates on various issues. I highly recommend buying from Pappas - and would consider buying from them again in the future. Thank you!!! More

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Isabel is a great help through the car buying experience. She will make sure you get everything you need and will answer every question you may have. She will make sure you get everything you need and will answer every question you may have. More

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Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future. and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future. More

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I have known Barry since 2006 and have always found his knowledge and sense of humor enjoyable. He made the purchase fun. Brett in finance was helpful as well. Thanks all! knowledge and sense of humor enjoyable. He made the purchase fun. Brett in finance was helpful as well. Thanks all! More

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After a bad experience with another (unnamed Honda dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals dealer) I came back to the Toyota family and the great service at Pappas. Thanks for being true professionals More

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Chris, Tony, and Brett made this process quick and easy. No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase! No nonsense, honest, and efficient. I highly recommend Pappas and these folks to help you witb your next car purchase! More

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It’s always a pleasure to work with a friendly, knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you. knowledgeable, quality dealership. We now have the vehicle we wanted...a new Highlander. Than you. More

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