Brett Whitney

I've been a loyal customer for car purchases and servicing since 2006 and I am very satisfied with servicing and customer service and support servicing since 2006 and I am very satisfied with servicing and customer service and support More

by dorismcrae45 Verified Customer Verified Customer

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Everything went extremely well Devin was a pleasure and everyone was very professional and friendly everyone was very professional and friendly More

by EDBUSHEE Verified Customer Verified Customer

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Prompt Efficient Knowledgeable Honest Thouro Greatly appreciated the opportunity to experience the team, the quality of work and environment working with Southern Auto. Experience has solidif Greatly appreciated the opportunity to experience the team, the quality of work and environment working with Southern Auto. Experience has solidified my decision to make them my go to team for my vehicle needs. More

by miguel.a.carino Verified Customer Verified Customer

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Clean, neat, Great A/C, most of all to me Great Service Rep Kevin. I was in and out. Oil change and State Inspection. Rep Kevin. I was in and out. Oil change and State Inspection. More

by lyonsjermaine3 Verified Customer Verified Customer

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Professional, short wait times, quality work, professional and personable staff in both service and parts. professional and personable staff in both service and parts. More

by Melanie Davis Verified Customer Verified Customer

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I love going to Southern Acura Newport News great people and great hospitality. I will highly recommend Southern Acura Newport News to anyone. and great hospitality. I will highly recommend Southern Acura Newport News to anyone. More

by djboyce22 Verified Customer Verified Customer

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Kevin, Jessica, Cisco and Brett are the best! Service your vehicle at Southern Acura Newport News and they will make you happy! Service your vehicle at Southern Acura Newport News and they will make you happy! More

by Devinsheldon Verified Customer Verified Customer

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Very helpful. Thank you . Love the way the car drives. Got me the car I wanted Thank you . Love the way the car drives. Got me the car I wanted More

by JON.WIDE10 Verified Customer Verified Customer

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Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

by lyonsjermaine3 Verified Customer Verified Customer

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Great experience. The drive was nice and smooth. Car is everything I could ask for The drive was nice and smooth. Car is everything I could ask for More

by JON.WIDE10 Verified Customer Verified Customer

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