Brian Anderson | Page 4

Brought my car in, told them my alternator was failing and I have an Extended warranty. They told me the would work with them but later was told that it had to go to the original purchased dealership. To and I have an Extended warranty. They told me the would work with them but later was told that it had to go to the original purchased dealership. To have my car released I had to pay $198 for them to tell me my alternator was bad. More

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Great service. Prompt courteous and knowledgeable crew. Would never take my Somata anyplace else. Kudos! Prompt courteous and knowledgeable crew. Would never take my Somata anyplace else. Kudos! More

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Absolutely by far best experience buying a car especially Jordan my salesman!! Highly recommend Napleton Jordan my salesman!! Highly recommend Napleton More

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Customer service at Napleton’s Vally was outstanding! Joe Williams was extreme helpful today and met all my expectations. This was my first car purchase and he was super patient and ensured my needs were Joe Williams was extreme helpful today and met all my expectations. This was my first car purchase and he was super patient and ensured my needs were met throughout the entire process! Amazing service and I look forward to returning for my next purchase! Thanks Joe! More

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Good employees, nice service and they made us feel comfortable and good about purchasing from this company. comfortable and good about purchasing from this company. More

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All of the staff who assisted me were wonderful. I would highly recommend my second time salesman JORDAN KABRANOV. As he did last year his care and attention to my needs was outstanding. I would highly recommend my second time salesman JORDAN KABRANOV. As he did last year his care and attention to my needs was outstanding. More

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October 2020, I bought a 2018 Audi A4 I found on the dealership's website for a decent price. Sales manager Jason didn't seem to like that I was aware of basic finance calculations when he tried the typ dealership's website for a decent price. Sales manager Jason didn't seem to like that I was aware of basic finance calculations when he tried the typical "how much do you want to pay each month?" and rolling in extra charges at the bottom line of the sale. I managed to reach an agreement on the bottom line without all the extra fluff, but was convinced into the "Napleton Experience" package with oil changes (extra for full synthetic which the car requires), Zxilon coverage, Kahu car tracking and other things I would never use. In financing, I also agreed to an extended warranty plan. About 2 weeks after taking possession of the vehicle and many attempts to get any documentation on the add-ons I purchased (none was given to me at the time of sale), I continued to get the runaround from the finance rep I worked with. It was always being put in the mail, or already in the mail, or should they have been sent already. Then I stopped getting responses.  The car was close to 30k miles, so I decided to take it to a local Audi dealership for a full checkup and oil change. There I was informed that the vehicle has an Audi Care plan, which is prepaid coverage for all regularly scheduled maintenance through 60k miles. This makes the basis of the Napleton Experience package useless. Also factoring that I would still be paying $25+ for those oil changes included in that package through Napleton. Selling something that was not needed with the car, but offering no information that would have helped me make that logical decision. My next step was to cancel all of the add-ons less than a month after purchase. I received no help from the dealership, so I contacted the extended warranty company directly and was able to get the plan canceled within days of speaking with them. The next time I called the finance rep at the dealership, she seemed surprised I was able to get it done without their help. I then explained that it had been over a month since I was told the documents were being sent to me, and I still had zero official details of what those packages included. I asked about canceling and being refunded for the Napleton Experience package since none of the services included in that package had been delivered. First I was told it was not possible, then I was told it would have to come from the sales department and someone would get back to me. I have never heard anything back. Fast forward to December 2021. I regularly receive messages from the service department regarding setting up oil changes that are covered under Napleton Care, the package I was trying to cancel. I received one of these calls while on a long drive, so I had plenty of time to call and talk to whoever I could reach. I was connected with Brian Anderson. He was kind and considerate of the issue I had and seemed to be working towards helping me resolve the matter. At first he advised he would be working on a prorated refund. I questioned this since none of the services have been rendered, and I began requesting cancellation and refund less than a month after purchasing the vehicle. He seemed to understand and adjusted the wording accordingly. Now a little over a month later, I am back in the same position. Playing phone tag with Brian, or waiting for someone else who has to do some part of the process to get the refund completed. Now I have run into a different issue with the "Napleton Experience" package, which includes Kahu, now LoJack. Kahu is wired into the OBD2 port and immobilizer system. The dealership installed this before selling the car, so it's easier for them to sell the package and not remove the system from the car. Over a year after buying the car, I now need the windshield replacement. No one who performs that service will touch the car or its OBD2 port because it has an aftermarket dongle (the Kahu passthrough attachment) hanging from the lower dashboard. I need Kahu removed from the car in order to ever get my windshield replaced. I called the dealership, was transferred to Jason in sales, and was told it would be $110 for them to remove the system. Not accounting for the fact that their installation of the needless system prior to offering it for sale is the issue. There have been other reports that even if you do not opt for the Napleton Experience package, they leave Kahu in place anyways. Just another way to nickel and dime once loyal customers. More

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Gilbert was very professional got us the. Car we Gilbert was very professional got us the. Car we wanted. I would recommend Gilbert to help you get the car you want Gilbert was very professional got us the. Car we wanted. I would recommend Gilbert to help you get the car you want More

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Everyone at Napleton’s was super helpful and made the buying process a wonderful experience. Spencer, Rick, and Brian all worked well together to get me the very best financing on my new Palisade. Spence buying process a wonderful experience. Spencer, Rick, and Brian all worked well together to get me the very best financing on my new Palisade. Spencer even bought us lunch. I will definitely be back for future vehicle purchases. Thank you all for a fantastic experience!!! More

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I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow! More

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