Brian Anderson | Page 5

I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow! More

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Brian Anderson, Great Job! You took care of my wife and I issues with urgency, Answered all our calls and at the end of the day made us 2 very satisfied customers. Thank you! I issues with urgency, Answered all our calls and at the end of the day made us 2 very satisfied customers. Thank you! More

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Ok. So after a conversation with Brian Anderson, he was able to correct the problem with the sale of my vehicle to this dealership. He was easy to deal with and honored his commitment to me. He also has st able to correct the problem with the sale of my vehicle to this dealership. He was easy to deal with and honored his commitment to me. He also has stated that they will be making changes in how they handle this type of sale in the future. If Brian can make changes, then I am confident that my next experience with Napleton's Valley Hyundai will be a much better experience. More

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This is my 6th Hyundai I purchased from Jordan Kabranov and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. More

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Great experience working with Jordan Kabranov. He knew his product and helped me understand all the features of my new Hyundai . I will be sending friends and family his product and helped me understand all the features of my new Hyundai . I will be sending friends and family More

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Faris is super awesome with his awesomeness!!! Customer service is great too. Met all the managers and they are so cool! Second time buying a car from this man. I referred most my friends and family. I lov service is great too. Met all the managers and they are so cool! Second time buying a car from this man. I referred most my friends and family. I love my Hyundai!! Best car ever. More

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My experience at Napleton was the best I’ve ever had. My salesman Ryan and Finance manager Brian were exceptional! I couldn’t have asked for a better experience and I’ll be recommending them to my friends a salesman Ryan and Finance manager Brian were exceptional! I couldn’t have asked for a better experience and I’ll be recommending them to my friends as well! Thank you both! More

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This dealership was INCREDIBLE! Goran delivered exceptional service & was incredibly responsive with arranging a test drive. Brian and Rick were equally as amazing with their follow-up and going ou exceptional service & was incredibly responsive with arranging a test drive. Brian and Rick were equally as amazing with their follow-up and going out of the way to answer questions. Great experience overall! Definitely buy here over any other dealers! Thank you for an enjoyable experience. More

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Faris sold us our third Hyundai and was very professional. We highly recommend this dealership and have bought 3 cars from here in the last decade. professional. We highly recommend this dealership and have bought 3 cars from here in the last decade. More

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Faris was awesome. Worked hard for us! Love our new car. We were able to get a car we wanted for a fair price. Thanks! We were able to get a car we wanted for a fair price. Thanks! More

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