Brian Babwah

I am extremely disappointed with my experiences involving Palm Beach Toyota and Treasure Coast Toyota of Stuart. After purchasing my Toyota in June 2024, I experienced paint issues, a transmission failure Palm Beach Toyota and Treasure Coast Toyota of Stuart. After purchasing my Toyota in June 2024, I experienced paint issues, a transmission failure, and eventually a wheel lock issue after continued servicing through Treasure Coast Toyota. I was never informed about special wheel locks, tuner-style lug nuts, or spline keys and relied on Toyota to properly maintain my vehicle. After my most recent transmission and tune-up service, the wheel lock key could no longer be found when I needed to fix a flat tire. On May 20, 2026 — the day of my daughter’s graduation — I spent the entire day trying to resolve this issue. Because Toyota appointments are so difficult to get, I called Walmart around 7:00 AM for a tire change appointment. Walmart informed me the wheel lock key was missing and could not service my tire. Because Treasure Coast Toyota had most recently serviced my vehicle, I immediately contacted Toyota and was told over the phone they had the part and could help me. When I arrived, Brian refused to even look at my vehicle and told me they could not help, did not have the part, and did not even have the tire needed. I was then sent to AutoZone and surrounding stores, none of which could help me. After calling Toyota back, Matthew in parts confirmed they DID have the part and sold it to me for $63.90. I returned to Walmart, waited for hours, and still ended up late to my daughter’s graduation, missing her final band performance at the beginning of the ceremony. A week later, after returning to Walmart for my follow-up appointment, I was informed the part Toyota sold me was still the wrong part and they still could not service my vehicle. When I returned again to Treasure Coast Toyota, I continued receiving conflicting information and was repeatedly told to go elsewhere again, including to Extreme Performance. After escalating the matter to management, Adam, the service manager, admitted they had the wheel lock key all along after previously stating it had been lost. After multiple trips, conflicting explanations, missed time with my family, and escalation to Toyota corporate, I was finally sold a new key and my tire was patched — something that could have been resolved the morning of May 20th. I also want to note that Brian was rude and antagonistic during this process. While I was asking to speak with management after repeatedly being turned away, he interrupted and stated, “I tried to help you last time, remember that?” and then remarked, “She don’t want to hear that though.” This entire experience caused unnecessary stress, wasted time, financial inconvenience, and completely destroyed my trust in Toyota’s customer service and accountability. I also escalated the issue to Toyota corporate and was ultimately told by Jackie that I could simply “go somewhere else moving forward.” More

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Valkyrie went above and beyond for us when it came to ordering our vehicle. She was very communicative about every transaction and every update. She was also very pleasant to be around, she made this exp ordering our vehicle. She was very communicative about every transaction and every update. She was also very pleasant to be around, she made this experience feel so effortless. I would 10/10 recommend anyone looking for a new vehicle to work alongside her. Thank you again Valkyrie for getting us our new family dream car! More

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Worst customer service I've ever received. We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, including what the dealer in our hometown had told us (we were in town visiting family for the week.) The car had already been recharged with freon and was in need of a dye test, we told Matt this specifically to save him time. 2 days pass by with NO word from Matt after he said he would update us same day; We called multiple times and were never able to reach him until the end of the day. He then told us that they had to recharge the freon and then found it had a leak, even though we had ALREADY told him that. He then explained that the part needed would take 2 days to come in and would be in first thing Friday, then it could be installed same day. This was understandable and acceptable as we had planned to leave Saturday and Matt advised we could get the car back Friday end of business. Friday comes along, after multiple calls to his desk directly, the front desk forwarding our calls, and multiple attempts, we finally had to GO IN to get any kind of update on our car only to find out Matt WASN'T EVEN WORKING. He didn't provide ANY updates to us and then left without updating any of his colleagues to assist us. The part was finally installed Saturday morning after we had to extend our trip, STILL to not hold any freon. We had to drive 12 hours home to NC with no air conditioning with 2 little children in the car. Had Matt actually listened to us when we first arrived, this could've been handled quicker and more efficiently not only for the us the customer, but for the poor tech who had to do repetitive work. I will say that Kareem and Brian were phenomenal and handled our situation gracefully since they had to deal with some very upset customers. Luca the master tech was also very knowledgeable and helpful in getting what could be done, done in a timely manner. Matt was the most dismissive and incompetent service advisor and made this experience disappointing. If he would listen to his customers, he could save his company time and money and actually provide exceptional customer service. More

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Patricio Torre was a friendly professional salesperson. He was transparent about the vehicles we were interested in which helped us make an Informed decision of which vehicle to buy. He was transparent about the vehicles we were interested in which helped us make an Informed decision of which vehicle to buy. More

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Our salesman was polite professional and tried to be as transparent as possible.That was regressing for a car dealership. transparent as possible.That was regressing for a car dealership. More

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Great dealership. Lots of inventory to choose from. Had a great experience with Mr.Mack, he was very professional, knowledgeable, and willing to make a great deal. Hel Lots of inventory to choose from. Had a great experience with Mr.Mack, he was very professional, knowledgeable, and willing to make a great deal. Helped me find perfect truck and first time I didn’t get any buyers remorse whatsoever. I will definitely come back for future vehicles and service. More

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This dealership is awesome. I have friends and family who work there. So proud of seeing business work with my friends and family at a great place where I bought my car. I have friends and family who work there. So proud of seeing business work with my friends and family at a great place where I bought my car. More

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I recently relocated from NY and needed the fuel sensor replaced in my Rav4, which required me to bring my car to the dealership. Anyone who has dealt with your typical dealerships knows the dread I felt. replaced in my Rav4, which required me to bring my car to the dealership. Anyone who has dealt with your typical dealerships knows the dread I felt. I made the dreaded drive to the dealership. To my surprise and delight, the service I received was beyond my expectations. I was updated over the course of 2 days of the current status as the entire fuel tank needed to be replaced. Fast forward 3 months and I brought my car in for service. I was called the day before and advised the dealership would be interested in making me an offer on my car. While the car was being serviced I worked with Patricio Torre, who completely changed my perception of car salesman. Informative, personable and quite knowledgeable, Patricio listened to my requirements and. was able to meet my needs in a new vehicle. Between my service experiences and my sales experience I would recommend Treasure Coast Toyota when you’re in the market for a new vehicle. More

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Great people and service! ! Come buy your next car with us. Thank you for everything ! Come buy your next car with us. Thank you for everything More

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Purchased a 2023 Toyota RAV4 Prime today and Charlie was my sales consultant. Charles is very personable and warm and did a good job handling my sale. The dealership for the most part was good except they l my sales consultant. Charles is very personable and warm and did a good job handling my sale. The dealership for the most part was good except they listed my car at $20,000 over MSRP which is greedy and far too high. Charlie worked with me and the Sales Manager and he got the price down to a more reasonable level and I agreed to the deal. I definitely would recommend Charles Harvey i you’re looking for a Toyota. More

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