Brian Baker

Every time I talked to someone, it was fantastic, but I had to reach out every time I wanted an update or to hear anything. It took 3 full days to change a spring in my gas cap door, but Melissa was hands had to reach out every time I wanted an update or to hear anything. It took 3 full days to change a spring in my gas cap door, but Melissa was hands down the most helpful person I've had assist me in any capacity in a while! More

by mileshmarks Verified Customer Verified Customer

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Brian was fantastic. Very helpful, and was able to fix my car in the same day Very helpful, and was able to fix my car in the same day More

by smithash925 Verified Customer Verified Customer

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Terrible from a customer experience standpoint. I requested a loaner before my appointment, didn't get one when I arrived. Was forced to get a rental and pay out-of-pocket. Then my service manager I requested a loaner before my appointment, didn't get one when I arrived. Was forced to get a rental and pay out-of-pocket. Then my service manager was fired or quit and no one told me. Then my car was not even looked at for six days after I dropped it off. Then they brought me the wrong car and sent me the wrong diagnostic video. And finally, they would not reimburse me directly at the dealership and told me I have to contact GM on my own. More

by Jwh Verified Customer Verified Customer

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They go the extra mile to ensure you are in a great car thank you so much Jim Ellis I'll go no where else thanks again! thank you so much Jim Ellis I'll go no where else thanks again! More

by JUSTIN_JONES0226 Verified Customer Verified Customer

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Very professional, clean and friendly place to work with. They go out of their way to take care of you. They go out of their way to take care of you. More

by RICK_DUNCAN Verified Customer Verified Customer

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Brian did a great job that Saturday morning only adviser working that morning, he handle it best as he can. Kudos to him. working that morning, he handle it best as he can. Kudos to him. More

by Shariffwilliams27 Verified Customer Verified Customer

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People were very friendly and helpful from the very first call. They set proper expectation on how long it might take and met it. Explained the repair up front and the car is running great call. They set proper expectation on how long it might take and met it. Explained the repair up front and the car is running great More

by Jburnsfiver Verified Customer Verified Customer

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Jim Ellis is a great place for purchasing and services Jim Ellis is a great place for purchasing and services , over the years we have over 20 vehicles from Jim Ellis, because of the service we keep comin Jim Ellis is a great place for purchasing and services , over the years we have over 20 vehicles from Jim Ellis, because of the service we keep coming back More

by IHFARLEY Verified Customer Verified Customer

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The reps respond quickly. They are friendly and professional. The dealership is very clean and is in a convenient location. They are friendly and professional. The dealership is very clean and is in a convenient location. More

by SCARLETTRAVEL Verified Customer Verified Customer

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The experience was Professional ! ! Easy going and in point ! Communication was superb!!! Brian made me feel like my car was highly taken care off ! Easy going and in point ! Communication was superb!!! Brian made me feel like my car was highly taken care off More

by Misterfloshop Verified Customer Verified Customer

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