Brian Burke
Brian Burke at Ed Martin Chrysler Dodge Jeep Ram

Brian Burke | Page 5

General Manager

Ed Martin Chrysler Dodge Jeep Ram

5500 S. Scatterfield Rd.
Anderson, IN 46013

Contact Me
3.7
51 Reviews

Dealership Experience

14 yrs, 11 mos

Industry Experience

33 yrs, 3 mos

Languages Spoken

English English

3.7

51 Reviews

Write a Review

51 Reviews of Brian Burke

September 27, 2019

Dealership Rating
Employee Rating

Best dealership I’ve ever dealt with! As repeat customers of Ed Martin CDJR, we always get the best buying experience! Mike and Brian are top notch and keep us coming back. They make deals More

by Shawn.Washler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Henderson

Sep 28, 2019

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so much, Shawn! We truly appreciate your business, your review and your shout out to our team! Enjoy your beautiful new truck!

September 20, 2019

Dealership Rating
Employee Rating

Excellent experience! We shopped around for a new Jeep for a few weeks until we decided to make the trip to Ed Martin, In Anderson. So glad we did. Brian & Chris were remar More

by Debg19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hamrick

September 16, 2019

Dealership Rating
Employee Rating

Great Experience! Got me in the vehicle and payment I wanted. Everyone was extremely nice and upfront! Will definitely go back and refer friends. Chris and Brian are More

by Travis B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hamrick

Sep 17, 2019

Ed Martin Chrysler Dodge Jeep Ram responded

Thank you so very much! We truly appreciate your business!

September 02, 2019

Dealership Rating
Employee Rating

Excellent service Very friendly and not pushy in any way. Their team worked with me to get my payments where I needed them to be. I will recommend them to others. More

by Ksrogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hamrick, Gary Milton

August 25, 2019

Dealership Rating
Employee Rating

Easy to work with! We came in knowing exactly what we could do. Chris was there and on our side to help us the whole time. The Ed Martin team were all very kind and help More

by The Slaven Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hamrick, Gary

July 07, 2019

Dealership Rating
Employee Rating

Great Customer Service! This was my first experience buying a car at all! Kris talked me through the whole process, answered my many of questions, was very patient with me, a More

by dlg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Groninger

May 30, 2019

Dealership Rating
Employee Rating

GREAT OVERALL SERVICE Brian and his team are PROFESSIONALS from the start, there isn't a time that they haven't been there to help with purchases or service. A Top Notch T More

by The_Marshal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Greer , Dereck Barker, James Brooks, Kevin Fenter

March 07, 2019

Dealership Rating
Employee Rating

Best in the Business Ed Martin CDJ in Anderson has provided excellence in service through the sales and maintenance process. We have purchased 5 new vehicles from James Br More

by SuperBee79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Brooks, Service-Randy

January 05, 2019

Dealership Rating
Employee Rating

Great Purchase Experience Had a fantastic experience with Ed Martin Jeep in Anderson. The General Manager Brian Burke was extremely honest and we received a good deal on the pu More

by LC2412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tarek Rahmany

August 29, 2018

Dealership Rating
Employee Rating

Dismissive General Manager Advice from JCC, work out with EM. Talked to Brain once , he doesn’t return calls & MIA for 3 hrs. rest of time. Returned home. More

by Cjay 76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kevin Frazier , Randy White, Not sure, saleman & F&I

Aug 29, 2018

Ed Martin Chrysler Dodge Jeep Ram responded

Cjay 76 I'm sorry that we didn't connect when you were in for service. Kevin Frazier our Service Manager communicated that he was handling your concerns with your Jeep and that you decided not to consider the Lemon Law and that you would continue to drive it in hopes that you had no further issues. If you could provide me with the best phone number to contact you I'll make sure to provide you with any additional information? Brian Burke bburke@edmartin.com

Aug 30, 2018

Cjay 76 responded

Brain,I specifically asked Kevin to reach out to you Friday August 24,18,as you Never respond to messages, done on 2 separate occasions,you seem to let Kevin front your responsibilities. Showed up Monday 8/27/18 to work out some kind of resolution w 2017 Jeep . Waited almost 3 hrs.was told you were at lunch as was Kevin. Made at least 3 trips to what I was told was your office , no one their. Kevin knew I wanted to talk to you , after I was informed who Kevin was . Kevin saw me waiting , then SAW me go directly to loaner car &leave. When I picked up Jeep next morning, spoke with Kevin & he acting like he thought I’d talked to you, complete lie ! I asked him what to do if Jeep-had issue again , his direct response was guess you will have to file Lemon Law. You are aware of this & I find it very sad that a dealership operates as such,plus I was charged tax on approximately $700 that shouldn’t have been written into deal,really sloppy F& I. Buyer be Ware, I should have gone over closer. I traded for another Jeep today, took the $ hit , as I was Leary of vehicle with so many problems in such short time , just lucky that I have the money to walk from a very bad situation & a dealership with such poor supervision. I’m sure Mark Harrison wouldn’t approve if he really knew what was going on. But I’ve wasted too much of my time & energy trying to deal with management that doesn’t want to deal with real problems. You have to work , I don’t so therefore I don’t have to deal with a cowardly person such as you. What goes around comes around . Now you go back to your little office & tittle your thumbs. BTW , I documented everything that transpired, so what I say I can back up , but really don’t want to deal with the likes of you & I don’t have to even try anymore.

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