Brian Chan

I have historically had decent experiences with Metro Ford, but it has not been as good lately. I purchased a $120k pickup with an extended dealer’s warranty (the Patriot package or something like that?) Ford, but it has not been as good lately. I purchased a $120k pickup with an extended dealer’s warranty (the Patriot package or something like that?). I have had a couple small aesthetic issues with Black Widow accessories that were never followed up on despite the associate taking photos of the problem. Not a huge deal though (of course I’m sure they’ll be out of warranty soon, so maybe that’s the tactic? Delay until they’re no longer covered?…) Then this last service appointment, they neglected to tell me that my truck would need to be kept overnight - the only reason I found out was because I called them from work at 4:55pm to ask when my truck would be ready. Oops, we forgot to tell you it won’t be ready until tomorrow. But it’s driveable and I have a work event, so I ask them to let me pick it up and I will bring it back in the morning. Oops, the shuttle shut down at 4:30. But whatever, I Uber to the dealership and pick it up, bring it back the next morning. They let me know around 1pm it’s ready, just let us know when you need a ride. At 3:30 I start calling, texting, calling, texting. No response. Couldn’t even get anyone to answer when I called the main service number. Finally just Uber’d again at 5:15 so I could pick it up before they close. Hopefully future experiences will be better, as I expect more common courtesy and professionalism when purchasing a vehicle of this caliber. Nothing outrageous, but at least do the simple things. It’s a shame that they sold me a Cadillac-tier vehicle, just so I can wade through a Hyundai-tier service department. More

by schoaps Verified Customer Verified Customer

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Brian Chan has been remarkable through the entire process. I would highly recommend him to anyone wanting a Ford vehicle. He has been professional, informative, and enthusiastic. I love my vehicle an process. I would highly recommend him to anyone wanting a Ford vehicle. He has been professional, informative, and enthusiastic. I love my vehicle and Brian is the best. In three years I plan to purchase or lease a new vehicle using him. Thank you, Brian. I appreciate you!!! More

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Everything was great no complaints was done in a semi timely fashion at absolutely no fault to my sales person he was amazing. timely fashion at absolutely no fault to my sales person he was amazing. More

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Brian and Jared helped me find what I wanted and made sure I was taken care of when I figured out I didn’t originally get everything I thought I did. sure I was taken care of when I figured out I didn’t originally get everything I thought I did. More

by YESH Verified Customer Verified Customer

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Excellent Service, Picked up Car, kept me informed entire time, Prompt service and Pleasant Customer Service. entire time, Prompt service and Pleasant Customer Service. More

by jeff.smith1 Verified Customer Verified Customer

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Great dealership , Great Employees I had a wonderful experience and will recommend friends and family to go their experience and will recommend friends and family to go their More

by daveswartz6 Verified Customer Verified Customer

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My experience with the Brian Chan was fantastic. I was treated with respect and answered all my questions and concerns. When I'm ready for another truck/car I will be back to work a deal. Every pers I was treated with respect and answered all my questions and concerns. When I'm ready for another truck/car I will be back to work a deal. Every person I came into contact with was great. Everyone was very kind. I would like to say thanks to everyone.... More

by dleister Verified Customer Verified Customer

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Denise and the team at Metro Ford OKC are the best in the business! Always there to help in any way possible to make sure your service needs are always met. business! Always there to help in any way possible to make sure your service needs are always met. More

by Pucksnmoore Verified Customer Verified Customer

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Sales/financing were excellent/speaker volume in front of the dealership, distracted us from demonstration of our new vehicle features the dealership, distracted us from demonstration of our new vehicle features More

by SJMcQuirk94 Verified Customer Verified Customer

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Great to work with, transaction was smooth and easy. They were very concerned about my safety on my trip back home. I would purchase from them again. They were very concerned about my safety on my trip back home. I would purchase from them again. More

by GRAMEY Verified Customer Verified Customer

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