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186 Reviews of Brian Cook
February 21, 2020
Great service, great mechanics, and a great shuttle service. Ive always taken my vehicle to Pedder Nissan since i purchased it and have always trusted the work of the service dept and the mechanics service. Ive always taken my vehicle to Pedder Nissan since i purchased it and have always trusted the work of the service dept and the mechanics More
by PAMSTACH
Verified CustomerOther Employees Tagged: Shuttle service person and the service rep Paul
February 18, 2020
I brought my car in for Diagnostics on the transmission which is overheating on hot days going uphill what causes it to slow my driving down to 20 miles an hour or less on the freeway. The first time it ha which is overheating on hot days going uphill what causes it to slow my driving down to 20 miles an hour or less on the freeway. The first time it happened your service people said it was a common problem these Transmissions were having and they added a cooling system to the transmission. I don't know if it ever worked because I didn't drive on a hot day up a mountain Hill for a couple of years but the very next time I did it did the same thing your technicians told me they could fix the problem for $1,900 if I just get the valve body or $3,900 if they replace the transmission (which is faulty from the manufacturer.) It's just not right. We thought when I bought this car knew We would not have to buy another car or have any problems with the newer car. My wife and I are senior citizens on Social Security, (fixed income). We can't afford to fix this lemon. More
by myklhat10
February 10, 2020
My Van sliding side door keeps jamming and won’t open or close. Last Saturday morning at 7:30 am Danny greeted me without an appointment and I was back on the road in an hour. Thanks Guys close. Last Saturday morning at 7:30 am Danny greeted me without an appointment and I was back on the road in an hour. Thanks Guys More
by RRNETH1
Other Employees Tagged: Danny Garcia
February 09, 2020
I took my Altima in to have my oil changed, my driver side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I would be there on Saturday to pick it up. I get there on Saturday and pay over $400 dollars for all the service work that was done. Then a lady comes out and tells me that my key fob has been lost and the service department is trying to reprogram me a key and since there is only 1 computer will take about 30 minutes. My husband and I decide to wait the 30 minutes. Brian comes out with a new key fob and says we need to sometime go get the other key fob so he can reprogram that one as well. I get in my car and my new visor is covered in grease or oil. The clip is not on my new visor and my shift lock button is out. I went home to get my other key fob and took it back up there to have it reprogrammed. We explained our frustrations about how my car was left dirty to the guy with the red hair, but he was very rude to us, but gave the information to Brian and luckily Brian cleaned it up and apologized. We were also looking to buy another Nissian, but we will be taking our business elsewhere. More
by Susan
Other Employees Tagged: Robert
February 06, 2020
Took my vehicle to get some recalls fixed on it with an appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. More
by Vf02103
February 05, 2020
Excellent service very courteous and respectful. Service was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. More
by Lucy75
January 30, 2020
Service Representatives are very helpful and attentive. Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are g Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are great addition to the service Dept I enjoy taking my Nissan Armada, Altima and NV to them when service is needed, and Cheyenne was very helpful when I need a print out of my bill of sale for my 2019 Altima. Good Job guys keep up the good work. More
by ALFONSO.ZUBIA
Other Employees Tagged: Efrain Caldera, Cheyenne Escamilla, Danny Garcia, Michael Perez
January 29, 2020
They were very welcoming from the moment I pulled up someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overa someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overall I had a great experience thanks to the team at nissan. More
by Ester
Other Employees Tagged: Danny Garcia
January 25, 2020
More communication and then verification needs to happen at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. More
by amyc2001
Other Employees Tagged: Barbara
