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182 Reviews of Brian Cook
February 09, 2020
I took my Altima in to have my oil changed, my driver side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I would be there on Saturday to pick it up. I get there on Saturday and pay over $400 dollars for all the service work that was done. Then a lady comes out and tells me that my key fob has been lost and the service department is trying to reprogram me a key and since there is only 1 computer will take about 30 minutes. My husband and I decide to wait the 30 minutes. Brian comes out with a new key fob and says we need to sometime go get the other key fob so he can reprogram that one as well. I get in my car and my new visor is covered in grease or oil. The clip is not on my new visor and my shift lock button is out. I went home to get my other key fob and took it back up there to have it reprogrammed. We explained our frustrations about how my car was left dirty to the guy with the red hair, but he was very rude to us, but gave the information to Brian and luckily Brian cleaned it up and apologized. We were also looking to buy another Nissian, but we will be taking our business elsewhere. More
by Susan
Verified CustomerOther Employees Tagged: Robert
February 06, 2020
Took my vehicle to get some recalls fixed on it with an appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. More
by Vf02103
February 05, 2020
Excellent service very courteous and respectful. Service was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. More
by Lucy75
January 30, 2020
Service Representatives are very helpful and attentive. Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are g Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are great addition to the service Dept I enjoy taking my Nissan Armada, Altima and NV to them when service is needed, and Cheyenne was very helpful when I need a print out of my bill of sale for my 2019 Altima. Good Job guys keep up the good work. More
by ALFONSO.ZUBIA
Other Employees Tagged: Efrain Caldera, Cheyenne Escamilla, Danny Garcia, Michael Perez
January 29, 2020
They were very welcoming from the moment I pulled up someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overa someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overall I had a great experience thanks to the team at nissan. More
by Ester
Other Employees Tagged: Danny Garcia
January 25, 2020
More communication and then verification needs to happen at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. More
by amyc2001
Other Employees Tagged: Barbara
January 23, 2020
LOF and tire rotation/safety inspection Have dealt with Pedder for my last 4 vehicles and the service department has always been awesome! Very clean waiting room with coffee and popcorn!~ Have dealt with Pedder for my last 4 vehicles and the service department has always been awesome! Very clean waiting room with coffee and popcorn!~ More
by gonzaltg
January 22, 2020
They took excellent care of our cars. Having our rogue fixed in one day. We are very satisfied. Your staff was very nice and made sure we were aware of everything our cars needed. fixed in one day. We are very satisfied. Your staff was very nice and made sure we were aware of everything our cars needed. More
by MATTJOANNEADAMS
Other Employees Tagged: Melissa, five stars??
January 15, 2020
I always get exceptional service, at this dealership. Thats why i always come here.Great customer service, and im always satisfied with the work done to my car. dealership. Thats why i always come here.Great customer service, and im always satisfied with the work done to my car. More
by Robertahammond52
Other Employees Tagged: Danny Garcia
January 14, 2020
Everyone i have dealt with at this dealership has been very friendly and helpful. The service is quick and wonderful. I am glad i chose pedder nissan to buy my car. very friendly and helpful. The service is quick and wonderful. I am glad i chose pedder nissan to buy my car. More
by knagel84
Other Employees Tagged: Manny Gutierrez , Danny Garcia
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