Brian Cook | Page 16

I brought my car in for Diagnostics on the transmission which is overheating on hot days going uphill what causes it to slow my driving down to 20 miles an hour or less on the freeway. The first time it ha which is overheating on hot days going uphill what causes it to slow my driving down to 20 miles an hour or less on the freeway. The first time it happened your service people said it was a common problem these Transmissions were having and they added a cooling system to the transmission. I don't know if it ever worked because I didn't drive on a hot day up a mountain Hill for a couple of years but the very next time I did it did the same thing your technicians told me they could fix the problem for $1,900 if I just get the valve body or $3,900 if they replace the transmission (which is faulty from the manufacturer.) It's just not right. We thought when I bought this car knew We would not have to buy another car or have any problems with the newer car. My wife and I are senior citizens on Social Security, (fixed income). We can't afford to fix this lemon. More

by myklhat10 Verified Customer Verified Customer

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Wonderful job on my car and my claim was handled fast and very professional by Nissan Corp..Danny was great! Every part of the process was great! very professional by Nissan Corp..Danny was great! Every part of the process was great! More

by Wonder Woman Verified Customer Verified Customer

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My Van sliding side door keeps jamming and won’t open or close. Last Saturday morning at 7:30 am Danny greeted me without an appointment and I was back on the road in an hour. Thanks Guys close. Last Saturday morning at 7:30 am Danny greeted me without an appointment and I was back on the road in an hour. Thanks Guys More

by RRNETH1 Verified Customer Verified Customer

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I took my Altima in to have my oil changed, my driver side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I side visor fixed as well as my rear defrost. I received a call from Robert on Friday the 7th that was var was ready to be picked up. I told Robert I would be there on Saturday to pick it up. I get there on Saturday and pay over $400 dollars for all the service work that was done. Then a lady comes out and tells me that my key fob has been lost and the service department is trying to reprogram me a key and since there is only 1 computer will take about 30 minutes. My husband and I decide to wait the 30 minutes. Brian comes out with a new key fob and says we need to sometime go get the other key fob so he can reprogram that one as well. I get in my car and my new visor is covered in grease or oil. The clip is not on my new visor and my shift lock button is out. I went home to get my other key fob and took it back up there to have it reprogrammed. We explained our frustrations about how my car was left dirty to the guy with the red hair, but he was very rude to us, but gave the information to Brian and luckily Brian cleaned it up and apologized. We were also looking to buy another Nissian, but we will be taking our business elsewhere. More

by Susan Verified Customer Verified Customer

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Took my vehicle to get some recalls fixed on it with an appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. appointment, but yet still took them almost 3 hours to get it done. Seemed like no sense of urgency. Not pleased. More

by Vf02103 Verified Customer Verified Customer

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Excellent service very courteous and respectful. Service was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. was fast and accommodating. Car was completed as promised. They even washed my car. Great customer service love it. More

by Lucy75 Verified Customer Verified Customer

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Service Representatives are very helpful and attentive. Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are g Staff is nice and friendly, very inviting atmosphere. Michael and Efrain sold me my 2020 Nissan NV witch I'm very proud of, and Brian and Danny are great addition to the service Dept I enjoy taking my Nissan Armada, Altima and NV to them when service is needed, and Cheyenne was very helpful when I need a print out of my bill of sale for my 2019 Altima. Good Job guys keep up the good work. More

by ALFONSO.ZUBIA Verified Customer Verified Customer

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They were very welcoming from the moment I pulled up someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overa someone came out to get my information & keys. Danny made sure to get me a great deal on tires and asked if I had an coupons for my oil change. Overall I had a great experience thanks to the team at nissan. More

by Ester Verified Customer Verified Customer

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More communication and then verification needs to happen at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. at the initial point of contact. Frustrating and inconvenient for the customer. Technician has explained everything wonderfully. More

by amyc2001 Verified Customer Verified Customer

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LOF and tire rotation/safety inspection Have dealt with Pedder for my last 4 vehicles and the service department has always been awesome! Very clean waiting room with coffee and popcorn!~ Have dealt with Pedder for my last 4 vehicles and the service department has always been awesome! Very clean waiting room with coffee and popcorn!~ More

by gonzaltg Verified Customer Verified Customer

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