Brian Crouse | Page 6

Everything at Rothrock was made so easy and seamless, and Brian was SO amazing, and helpful! We were very appreciative of his help. Brian was SO amazing, and helpful! We were very appreciative of his help. More

by giannagraw Verified Customer Verified Customer

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The whole team was great while working to get us where we needed to be. Would recommend them to anyone that asked where I got my car. needed to be. Would recommend them to anyone that asked where I got my car. More

by weslitchko Verified Customer Verified Customer

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What a great group of people. Attention from all as soon as onsite. Fast process of purchase and knowledge of vehicle. Truck delivered spotless. Would highly recommend. as onsite. Fast process of purchase and knowledge of vehicle. Truck delivered spotless. Would highly recommend. More

by scott.erney Verified Customer Verified Customer

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The service department were extremely knowledgeable of the issues and recalls with my vehicle. The staffs very polite and courteous to its customers. I would definitely refer them as well as return for se the issues and recalls with my vehicle. The staffs very polite and courteous to its customers. I would definitely refer them as well as return for services. More

by Dre Verified Customer Verified Customer

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Great service. Exceptional staff. No hassle dealing. I would highly recommend. Everyone was friendly and courteous. Brian made me feel like a friend, not just a customer. would highly recommend. Everyone was friendly and courteous. Brian made me feel like a friend, not just a customer. More

by Jose Verified Customer Verified Customer

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Sales staff made the experience quick and painless, would highly recommend and would continue to bring them all my business. Thank you for going the extra mile! highly recommend and would continue to bring them all my business. Thank you for going the extra mile! More

by Scott Verified Customer Verified Customer

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I highly recommend if your in search of new vehicle! The dealership was very well maintained even with all the snow we have been having. The salesman we worked with was very knowledgeable in all aspects of dealership was very well maintained even with all the snow we have been having. The salesman we worked with was very knowledgeable in all aspects of his job. He got me everything I was looking for in a new vehicle and was very timely. A real professional at his trade More

by Kwray Verified Customer Verified Customer

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Wonderful service..we were very happy with Brian from the first step to the last step on the lease of our 2021 Ram...love truck. first step to the last step on the lease of our 2021 Ram...love truck. More

by Gert Verified Customer Verified Customer

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If i could give Rothrock less than 1 star, i would. I can't express how unhappy i am with both the sales and service from this horrible dealership. I brought my vehicle in once for a carplay issue. the can't express how unhappy i am with both the sales and service from this horrible dealership. I brought my vehicle in once for a carplay issue. they looked at it and explained that they would have to order parts which would be in in a couple days. Two weeks later the parts are in and they reach out to schedule a service appointment. I bring the vehicle in for the appointment and mention that in addition to the carplay there is an issue with the fuel gauge. The service department was EXTREMELY unfriendly. Three days after dropping off for service i get a call that the carplay needs additional parts ordered which should only take a couple of days. Its been a week and I have not heard anything. I've contacted the service department 3 time and its gone straight to voicemail each time. I have no idea when I will be getting my brand new vehicle back at this point. The dealership has had it for a week and a half at the current time. I would recommend avoiding Rothrock at all costs. They are horrible. I do not want to do business with them any longer. I had also contacted the sales person that sold me the vehicle about the may issues requiring repair on a brand new vehicle. His response was that it is unfortunate but that he suggests "contacting Chrysler" about it. Does this dealership not stand behind their sales? Do they not care once a sale is made and there are major issues? Issues that should have been identified and fixed prior to making a sale? I don't know what to do at this point. I am absolutely disgusted! More

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I could not be happier with my new charger 2021 purchase and the service at RR. I worked with Brian and he was great. He answered all the questions whether I contacted him via cell, email or in person. Grea and the service at RR. I worked with Brian and he was great. He answered all the questions whether I contacted him via cell, email or in person. Great local service, I will continue to buy from RR. this is my first purchase with them. Thinking about upgrading in 2 to 3 years. Ron handled the military rebate, very smooth transaction. 👍 More

by airborne786sm Verified Customer Verified Customer

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