Brian Eikmeier
Brian Eikmeier at St Cloud Toyota
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Brian Eikmeier

Service Advisor

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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4.5
328 Reviews

Dealership Experience

4 yrs, 6 mos

Languages Spoken

English English

4.5

328 Reviews

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328 Reviews of Brian Eikmeier

April 13, 2024

Dealership Rating
Employee Rating

Everyone treated me nice and the work on my vehicle was completed ahead of the predicted schedule. I will be back. More

by RWLAVERDIERE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 15, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 12, 2024

Dealership Rating
Employee Rating

Brian was a wonderful service technician to work with - very helpful and knowledgeable with our Toyota van. More

by ccjmcloutier
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 15, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 01, 2024

Dealership Rating
Employee Rating

Ben and Brian in the service department are extremely helpful. They are very kind and do a great job at communicating what is being done with your vehicle. I give them a 10/10 and recommend to everyone More

by SARAHSOLHEIM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ben Becker

Apr 02, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 23, 2024

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Employee Rating

They were very backed up due to no fault of their own and they apologized and clearly felt very bad. They had a very tough and busy day that day. More

by tstrick22
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 23, 2024

St Cloud Toyota responded

Thank you for the great review. We appreciate having you as a customer.

February 10, 2024

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Had an appointment for 2pm for an oil change. Was there for 3 plus hours with no updates. The text message said my vehicle was done, yet no one updated me and I was still left waiting. More

by LOMM0002
Service Price Transparency
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Service Time
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Recommend Dealer
No
Feb 12, 2024

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our assistant service manager, Lori Heinz at 320-253-2581 at your earliest convenience.

November 17, 2023

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Brian did an excellent job explaining service I needed done in addition to what I had scheduled. I appreciated him being upfront with me and the cost were reasonable. I highly recommend St Cloud Toyot More

by AUDREYOLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

St Cloud Toyota responded

Thanks for the wonderful review. We appreciate having you as a customer!

November 04, 2023

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Tire rotation service took about 20 minutes. Pretty good time, but I have learned that in order to receive timely service, I need to schedule an 8:00 appointment. Price pretty good. My only comp More

by dramsdell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 06, 2023

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We will send your concerns to the service manager. Please give us a call at 320-253-2581 if there's anything else we can do for you in the mean time.

September 20, 2023

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Great service and big problem and glad it was found. Not so happy w/ $!! Brakes are important!! More

by JGARTSTUDIO5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 21, 2023

St Cloud Toyota responded

Thanks for the great review. We appreciate having you as a customer.

September 07, 2023

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Employee Rating

Had my Rav 4 in 3 times for a leaky a/c. On the 3rd try to repair the a/c the technician left the a/c drain hose on the inside of the car. This in turn flooded the inside of the vehicle. More

by bjmmg
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ben Becker

Sep 08, 2023

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker at 320-253-2581 at your earliest convenience.

Sep 12, 2023

bjmmg responded

I called Ben Becker back on 9/9/23 to discuss my review. He had his phone on “do not disturb” so I left a voice mail and a number so he can call me back. I have not heard back from Ben yet at this point. I am still open to discussing my situation. It is unfortunate that I have to keep leaving these reviews to get a response.

July 29, 2023

Dealership Rating
Employee Rating

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Heinz, Dan Pope, Rob Gable, Dan Faber, Austin Dockendorf, Mo Ali , Kylie Holland, Linda Kaiser, Lacy Ploof

Jul 31, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

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