- Mike L
We were very happy with the treatment we received when we purchased our new Toyota Highlander at Spitzer Toyota. We were pleased with the no haggle price and trade in value we received on our RAV 4 as well. Our salesperson (Brian Flaherty) was very knowledgeable about the Highlander we purchased and was not pushy at all. Brian helped us set up the Bluetooth and thoroughly explained the many options on the vehicle to us. We would recommend him to other customers.
It was a real pleasure working with Brian. He made the purchase much easier then it could have have been. He found the car I wanted in two days, and I was driving it home two days later. I love this car. Spitzer has my vote for the best dealership around. I hope to have a great relationship with the dealership as well as Brian. Keep up the good work.
"Another easy purchase"
Very happy experience for seeing my new Toyota Highlander hybrid. Felt the dealer treated me fairly and was able to find a unique car for me. Will be going back again .
"easy and pleasant"
We had the whole process completed in a couple hours from test drive to driving off the lot. Brian was knew all the details of the vehicle and answered all our questions and was terrific to work with.
"Would highly recommend Spitzer Toyota"
Was a pleasure doing business at Spitzer with Brian Flaherty. He was very attentive and kept me up to date with all aspects of my new vehicle purchase. If you are in the market for a car, I would highly recommend going down to Spitzer and seeing Brian. Please keep up the great work!
"Reasonable negotiation, one problem"
We had an appointment a week in advance with sales manager Jason Barkman, but he never showed up. So, Brian took his place to work on the deal. It kind of makes me wonder why I spent the time to set up an appointment with Jason, but things like this happen, I suppose.
Brian and the sales manager were very reasonable and objective in arriving at a deal that seems, to me, to have been very fair.
My complaint, that detracted a star, was they forgot to give us the second set of keys as we were leaving. The salesman forgot them in his pocket. After texting the dealer to get the keys, they responded by saying they put them in the mail -- two days after the sale and after my text. I suppose the cost of sending a FedEx to get the keys to the car we just purchased was too expensive.
Kind of odd they'd inconvenience a customer the day after they just bought a $40,000 vehicle.
I know these guys get paid on volume and customer satisfaction. But I can't give a 5 star rating when I scheduled an appointment with a manager who didn't show up, and my keys are being snail-mailed to me 2 days after I requested them. So, they get a "plus" on volume of sales, and a "minus" on customer satisfaction.
From first introduction to completion of sale Brian Flaherty was easy to reach, responsive and available. Even at closing he, along with finance, worked out all issues and completed the sale to my satisfaction. Great overall experience.
Other Employees Tagged:
Finance manager: Ralph
"Great staff members"
Brian Flaherty was a great person to work with. After the completion of the work we accidently forgot the cd's inside the car's system. We reached out Brian and he was able to get them and save them for us. I realize most don't use cd's anymore but they were my sons and he still enjoyed them from time to time.
He went above and beyond and was very patient with us during this experience. It was a bit overwhelming since the last time we bought a car was over 10 years ago. But with him, we will be back!
Kyle Hembree was also exceptional to work with on financing. After deciding later to use the longer warranty, he easily assisted us with the new paperwork even though we and he thought we were done.
Went in to look at a Rav 4 I saw on the website. It had been sold, but Brian was very helpful and suggested another available Rav 4. Listened to what I was looking for and did a good job of matching the vehicle to what was desired. Helpful but not "pushy". Familiar with and well versed in the Toyota products.
"Toyota Highlander Purchase. Thank you Brian Flaherty!"
Our sales associate was Brian Flaherty. The transaction was smooth and efficient. We love our new Highlander. Thank you, Brian. We will make sure to refer friends and family to you and your dealership.