Nissan of Thousand Oaks

The dealership is extremely professional and friendly. The kept me up to date time wise on my service without me asking. This dealership is an 11 out of 10. The kept me up to date time wise on my service without me asking. This dealership is an 11 out of 10. More

Very nice Very informative They explained everything to me Very professional and polite Every time I go there me Very professional and polite Every time I go there More

From the time I called in to the time I left I was greeted with kindness and quality service! I was given a ride home and I could see the progress of my car's service online. Alba was amazing! Warm greeted with kindness and quality service! I was given a ride home and I could see the progress of my car's service online. Alba was amazing! Warm, friendly and informative! I will never take my car anywhere else! More

Nathan and all the management are professional courteous and attentive. Delivery was smooth and on time. and attentive. Delivery was smooth and on time. More

Everyone was so nice! My questions were answered. They even offered to give me a private area to work. Excellent experience start to finish. My questions were answered. They even offered to give me a private area to work. Excellent experience start to finish. More

You asked for feedback, so I'll be straight with you. I keep bringing my truck to you because you have a great technician. But a few things have been frustrating. I selected 'drop off and wait' when I sc I keep bringing my truck to you because you have a great technician. But a few things have been frustrating. I selected 'drop off and wait' when I scheduled online. Your advisor said I didn't. Not a huge deal, but frustrating to be second-guessed. After the service, my truck sat outside done for about 45 minutes. No one told me. I only found out because I saw it myself and asked. The front desk said they never got a completion slip from the shop — so that's a process issue, not their fault. But it meant I was waiting for nothing. The email status update was delayed too, so that didn't help. The real problem - I put 'NO CAR WASH' in writing on every schedule. I have electronics in my bed camper that water can damage. You've washed my truck anyway, multiple times now. I'm telling you this because you asked, and because I'd like to keep bringing my truck to you. Just need three things: follow the no-wash note, make sure the front desk gets notified when a vehicle is done, and trust the customer when they say what they selected. More

Excellent service. Each member of the team treatd me to first class service. The work was efficient and timely. Each member of the team treatd me to first class service. The work was efficient and timely. More

Great service , amicable staff My car was returned cleaner than I brought it in. The service advisor kept me informed of the progress. cleaner than I brought it in. The service advisor kept me informed of the progress. More

i’m in a huge mistake when they did my recall and did not connect the gas tank to the fill spout so I poured gas all over the gas station. Seems pretty dangerous to me. connect the gas tank to the fill spout so I poured gas all over the gas station. Seems pretty dangerous to me. More