Brian Gain | Page 19

Car was supposed to have tires rotated and they were not done but printed out form saying that it was rotated. Call the service dept and they watched a video to confirm that the tire rotation was indeed no done but printed out form saying that it was rotated. Call the service dept and they watched a video to confirm that the tire rotation was indeed not done at all. Very misleading and disappointed. More

by amlenaburg Verified Customer Verified Customer

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Same day fix of issue, check engine lite was on, Paul Nelson diagnosed , contacted of the issue they found and repaired same day I took it in. Nelson diagnosed , contacted of the issue they found and repaired same day I took it in. More

by Frankie Verified Customer Verified Customer

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Quick no hassle service department. Friendly staff. Oil change was quick and easy. Definitely recommend Thomas Dodge service department for all your service needs. You won't be disappointed. change was quick and easy. Definitely recommend Thomas Dodge service department for all your service needs. You won't be disappointed. More

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I was in and out for my early morning oil change nice and friendly staff I drives from Chicago just to let them service my car friendly staff I drives from Chicago just to let them service my car More

by jessicaadams63 Verified Customer Verified Customer

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Brian the Service Manager assisted his service woman, when he saw she was overwhelmed with customers that insisted on being seen without an appointment during the busy time of the day. Brian helped with when he saw she was overwhelmed with customers that insisted on being seen without an appointment during the busy time of the day. Brian helped with the paperwork as well as the customers cars. Keep up the good work!! Phyllis Leto More

by pleto04 Verified Customer Verified Customer

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I had a problem with my radio and the dealership hung with me until it was solved! They were pleasant and diligent, even though we had to involve the customer care folks. with me until it was solved! They were pleasant and diligent, even though we had to involve the customer care folks. More

by sandydboyer Verified Customer Verified Customer

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As always, I was treated with professionalism. Kelly, in service, is on top of making sure all my maintenance is up to date for my warranty. She is quick to let me know what is happening with my vehicle and service, is on top of making sure all my maintenance is up to date for my warranty. She is quick to let me know what is happening with my vehicle and gets me in and out as quick as possible. More

by DINGER7 Verified Customer Verified Customer

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Service is always efficient and helpful. Because we have always had a good experience with the sales and service depts when we bought our 2013, we went to buy our 2019 without going to any other dealership. always had a good experience with the sales and service depts when we bought our 2013, we went to buy our 2019 without going to any other dealership. More

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The Service Department rocks and is worth the drive! Brian Gain is the best Service Manager in Indiana. Kelli Henderson and Paul Nelson will treat you right and make sure you are pleased with your ser Brian Gain is the best Service Manager in Indiana. Kelli Henderson and Paul Nelson will treat you right and make sure you are pleased with your service experience. The Service Technicians are well trained and fix my issues. More

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Excellent service every time which is why I rated more than 1 service advisor. Conveniently located near my house too. Recommend them to others frequently. than 1 service advisor. Conveniently located near my house too. Recommend them to others frequently. More

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