Brian Gain
Brian Gain at Thomas Chrysler Dodge Jeep Ram of Highland

Brian Gain | Page 18

Service Manager

Thomas Chrysler Dodge Jeep Ram of Highland

9604 Indianapolis Blvd.
Highland, IN 46322

Contact Me
4.9
372 Reviews

I have been with Thomas Dodge since 1994. This dealership and it's customers are my family and I always try my best to take care of everyone.

Dealership Experience

32 yrs

Industry Experience

32 yrs

Specialties & Trainings

FCA Certified Service Manager

4.9

372 Reviews

Write a Review

372 Reviews of Brian Gain

April 19, 2021

Dealership Rating
Employee Rating

Always top notch service. They keep me informed of what needs to be done to my car. I drive 50 minutes just to go to this location. Thanks guys! More

by Abasile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thanks for taking the time to share your top-notch experience with Brian in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Thomas Dodge Chrysler Jeep Ram.

April 08, 2021

Dealership Rating
Employee Rating

Always responsive, conscientious, and take very good care of me. Top notch customer service and everyone is very helpful and courteous. The only dealer I go to! More

by bruce33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kowalski, Joe Heisler, Jamison Teslow , Peter Clark, Kelli Henderson

Apr 09, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive feedback! We are happy to know that our team is responsive and courteous at Thomas Chrysler Dodge Jeep Ram Highland, and we hope that you will continue to visit us!

March 30, 2021

Dealership Rating
Employee Rating

One of the finest service departments in Northwest Indiana! Brian Gain and his Service Team do a terrific job of making you feel welcome and fixing your automotive issue. They are the best! More

by rjf482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Sharp , Kelli Henderson, Randy Mattingly, Paul Nelson, Christina in Service (I do not know her last name)

Mar 31, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi! Thanks so much for your shout-out of our Sales Department at Thomas Dodge Chrysler Jeep Ram. We appreciated it!

March 24, 2021

Dealership Rating
Employee Rating

Great service. Good workers. Thank you Kristine for your help. Keep up the great work. I appreciate the service that was done on my van. More

by TPIZANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kroll, Nady Boutros , Peter Clark, Kelli Henderson, Kristen

Mar 25, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're pleased to learn that our staff went above and beyond your expectations during your recent visit! We hope you continue to choose us for all your automotive needs! Take care!

March 13, 2021

Dealership Rating
Employee Rating

In the past, I've had no problems with this dealership/service dept. Alejandro & Leonard were compassionate. However, the overall experience was not pleasant. There was a lack of proper communi More

by latonia0529
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Alejandro Martinez , Leonard (Leo) Key, Christina

Mar 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your nice comments for our staff. I would like to learn more about your recent experience and address anything I can regarding the level of customer service received. Please give me a call directly to share additional feedback. Best, Jimmy Thomas 219-924-6100

Mar 26, 2021

latonia0529 responded

I brought my van to the dealership for a scheduled appointment on 3/1/21 @ 10:30a. I requested the shuttle service & Leonard took me home. That afternoon, I received a call from Christina who informed me of the work that needed to be done. She asked me if they could keep my vehicle overnight. And, I informed her that I needed my van back that day, due to the transportation I provide for work & school. She said she would contact my warranty company & have Jason (I believe that was the mechanic's name) start working on it right away. I agreed to this. About an hour later, I called back because I realized we had not discussed any costs for repairs. I was transferred to the service department, but no one ever answered. I made several attempts throughout the afternoon, but no answer. I also spoke with two operators who tried to reach someone, but no response. The operators even took messages for the service dept, but I never received a call back. So, I had my son take me to the dealership that evening. When I arrived, I spoke with Alejandro who told me (to my surprise) the service dept was closed. And, I was told no one was available in that dept. Overall, he was patient as I explained my frustration & transportation dilemma. He tried to help, but my situation was beyond his control. I even requested to speak with the service manager or ANY manager. I was given the contact information for Brian Gain, but was told he could not be reached that evening and I would have to speak with him the next morning. They never let me speak to any other manager, as I requested. However, I was referred to another salesman. I can't recall his name. But, the conversation got nowhere & was a COMPLETE waste of time for both of us. Finally, I sent an email to Brian G to see if he could help in any way. As mentioned earlier, he was not available. Meanwhile, I was without a vehicle that night and the next morning. As a result, my son lost a day of work, so he could help with transportation until I could connect with someone in the service dept. The next morning (3/2/21), my husband informed me HE had a missed call from the dealership??? So, I called them again. Christina said she heard I was interested in a rental vehicle. I explained everything that happened & that I needed a vehicle the previous day (as we had already discussed). She told me she left at 5p the previous day. Of course, this was NEVER communicated to me. So, she arranged for me to be picked up to get the rental car. While I was at the dealership, I asked to speak with Mr. Gain to see if he received my email. He said he responded that morning. But, to this day, I have not received his message. I got the rental car & Christina told me she would call me when the work was done. She also informed me that I would have to bring the van back to get my radio replaced. Again, I didn't hear from her for a few days, so I left a voicemail on "Billy's" phone. On Tuesday, 3/9/21, I finally received a call that my car was ready AND the radio had been replaced. I was heading to work at that time, so she allowed me to return the rental car is on Wednesday, 3/10/21. I hope this message gives you an idea of how badly I felt as a customer.

February 26, 2021

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Employee Rating

Excellent customer service all around. I was able to get a quick appointment, quick service, and top-notch treatment from all whom I encountered for my appointment. More

by DINGER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson

Feb 26, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for visiting Thomas Chrysler Dodge Jeep Ram Highland! We will be sure to thank our team for providing you with excellent customer service. Let us know if there is anything else we can help you with. We look forward to working with you again.

February 25, 2021

Dealership Rating
Employee Rating

Got my recall done within an hour really fast service. A big thanks to the service department, I always take my car there for service More

by Frankie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson, Paul Nelson

Feb 26, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for visiting Thomas Chrysler Dodge Jeep Ram Highland, Frankie! We are happy to know that our Service Department provided you with an excellent recall experience. We look forward to working with you again!

February 25, 2021

Dealership Rating
Employee Rating

Great dealership so far timely service friendly and comfortable guest area have no problems since .purchase of car getting service or warranty work nice.place.and was in and.out quickest ever when br More

by booda032002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, thank you so much for taking the time to leave your feedback. We're glad to hear your experience with our team was positive. We appreciate your recommendation and hope you consider working with us again.

February 19, 2021

Dealership Rating
Employee Rating

Did not wait long upon arrival to be seen nor serviced. Waiting area was very nice clean and accommodating and the price was great. Very satisfied! More

by nataljaholmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for visiting Thomas Chrysler Dodge Jeep Ram Highland! We are happy to know that you were very satisfied with our services and accommodations. We look forward to working with you again!

February 13, 2021

Dealership Rating
Employee Rating

By far, I continue to receive the best of service here. A total 10 in every aspect that a car dealership can provide. I have no complaints at all. More

by Robert Terrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Gallo, Joel Dykstra, Jacob Rozdilsky, Jamison Teslow , Kelly Eylander, Kelli Henderson, Jesus (Jessie) Huerta III, Leonard (Leo) Key, Paul Nelson

Feb 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Robert, Thank you so much for taking the time to share your positive service experience at Thomas Dodge Chrysler Jeep Ram. We're super happy to see everything went smoothly. If there is anything else we can help with, please do not hesitate to reach out.

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