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Brian Gain
Brian Gain at Thomas Chrysler Dodge Jeep Ram of Highland

Brian Gain | Page 20

Service Manager

Thomas Chrysler Dodge Jeep Ram of Highland

9604 Indianapolis Blvd.
Highland, IN 46322

Contact Me
4.9
372 Reviews

I have been with Thomas Dodge since 1994. This dealership and it's customers are my family and I always try my best to take care of everyone.

Dealership Experience

32 yrs

Industry Experience

32 yrs

Specialties & Trainings

FCA Certified Service Manager

4.9

372 Reviews

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372 Reviews of Brian Gain

October 27, 2020

Dealership Rating
Employee Rating

Service dept was patient with me and my questions. His kindness was appreciated The waiting area was clean and comfortable, I did not have a long wait time. More

by hessvillemuha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 27, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello there, thank you very much for highlighting the timeliness and professionalism of our Service Department upon your visit. Now more than ever we want to ensure the safety and comfort of valued guests such as yourself. Until next time!

October 26, 2020

Dealership Rating
Employee Rating

Even though there was a mishap with my service, which caused my appointment to be over an hour long, Brian took full responsibility and even discounted my service. Overall I was happy with the profession More

by TJERIKAB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Oct 27, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your experience with us. It's wonderful to know that Brian could take care of you and your ride. Please don't hesitate to let us know if we can be of any further assistance. We look forward to serving you again!

October 08, 2020

Dealership Rating
Employee Rating

The service department at Thomas Dodge is fantastic. I never take my cars anywhere else. They provide quick and reliable service and go the extra mile for their customers. More

by angiemetz79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamison Teslow

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Oct 09, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the great review, Angie! We are glad to see that our team consistently provides you with top-notch service. We look forward to working with you again.

October 05, 2020

Dealership Rating
Employee Rating

I didn't like how i was treated like an inconvenience. I arrived at the correct time but was treated poorly and pushed aside quickly when other customers arrived. More

by kevinjones1877
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Joel Dykstra , Kelly Eylander, Kelli Henderson

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Oct 05, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I regret to learn of your disappointment with any customer service that did not exceed your expectations. Your satisfaction is important to us and I would like to speak with you to remedy your concerns. Please contact me when you are available. Thank you. Best, Jimmy Thomas 219-924-6100

September 30, 2020

Dealership Rating
Employee Rating

Always treated exceptionally. Always accommodating and willing to got the extra mile to make sure everything is completed correctly. would never consider going anywhere else. More

by bruce33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelli Henderson

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Oct 01, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the fantastic feedback, Bruce! We're happy to see that you are consistently treated to outstanding service when you visit. We look forward to working with you again.

September 30, 2020

Dealership Rating
Employee Rating

Leo Key assured me as I waited that someone would help me shortly. Brian Gain was helpful explaining in plain English service for my car. More

by winnieneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leonard (Leo) Key

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Oct 01, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the great review, Winnie! We are glad to see that Leo and Brian made such a positive impression on you. If we can be of further service, please be sure to let us know.

September 28, 2020

Dealership Rating
Employee Rating

Service is great. Appointment was on time. Kept you up to date on service progress. This is a very clean facility. Everyone is friendly there. Highly recommend. More

by williamson0f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 28, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, we appreciate your kind words! We are here anytime you need help.

September 15, 2020

Dealership Rating
Employee Rating

I was able to schedule an appointment For the next day after i call. Service was quick and was able to Get my jeep back in an hour More

by donnakohut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 15, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star-rating! Safe travels!

September 12, 2020

Dealership Rating
Employee Rating

Very clean Dealership, friendly staff, but why not offer a car wash after service. I drive 50 miles one way to bring my Jeep back to where I bought it. Not sure why, I have a Jeep dealer 15 minutes aw More

by RASUTHERLAND54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Dykstra, Jamison Teslow , Kelly Eylander, Kelli Henderson, Jesus (Jessie) Huerta III, Leonard (Leo) Key, Paul Nelson

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Sep 13, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

We appreciate your input and positive feedback. Thank you so much for being one of our valued guests! If there is anything in particular we can assist with in the future, please do not hesitate to reach out to our team directly!

September 04, 2020

Dealership Rating
Employee Rating

Best dealer in town.... My Caravan with 31,000 miles needed a brake job and tires before my road trip. Thanks for taking good care of me. More

by Nicholashub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Kowalski, Dave Sharp, Patrick Kubacki, Jamison Teslow , Kelli Henderson, Randy Mattingly

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Sep 04, 2020

Thomas Chrysler Dodge Jeep Ram of Highland responded

Nicholas, thank you for the excellent review! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

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