Brian Gain | Page 24

Great Service Center. I didn’t have an appointment to get a oil change. Took me as a walk-in. I was told I’d have a wait of 1-1.5hr wait. My car was ready within 30 mins. Much better service than Napleton Je a oil change. Took me as a walk-in. I was told I’d have a wait of 1-1.5hr wait. My car was ready within 30 mins. Much better service than Napleton Jeep in Lansing,IL. More

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I love this dealership because they are prompt and diligent and have great customer service. They even offer refreshments and snacks while you wait for your car! diligent and have great customer service. They even offer refreshments and snacks while you wait for your car! More

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Not so good experienced turned Great!!! I purchased my vehicle brand new from Thomas Dodge. It has been 5 great years and great service from the staff at Thomas Dodge. Until recently, I de I purchased my vehicle brand new from Thomas Dodge. It has been 5 great years and great service from the staff at Thomas Dodge. Until recently, I dealt with a Service Advisor that to me should not be in customer. I don't know if it was personal or what but I had I had 3 encounters with this individual that made me feel it had to be personal. However I kept things professional. Long story short I was so upset that I spoke with Brian Gain who immediately offered solutions. When I came back the 3rd time I was greeted by Kelli Henderson who was an absolute professional. She went above and beyond to make my visit amazing! There was major work that was needed that was taken care of. Kelli even offered to discount me on work that would be needed if I received the work while they were working on the current issue. Many thanks for the preventive maintenance offer that could have cost me much much more!! Thank you both Brian Gain and Kelli Henderson! More

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They’re good Jamie and jelly are awesome to deal with. Brian gains is ok lol honestly he’s great to deal with also. I’ve been dealing with this dealership for over Jamie and jelly are awesome to deal with. Brian gains is ok lol honestly he’s great to deal with also. I’ve been dealing with this dealership for over 20 yrs Frank the manager in sales is a great guy he’s 100 percent honest he tells you the way it is More

by slagrat67 Verified Customer Verified Customer

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Went in for an oil change and tire rotation on 11/5/19. This was my second visit to the service department to keep my 17 Jeep GC SRT in compliance with the lifetime warranty I purchased with the vehicle. W This was my second visit to the service department to keep my 17 Jeep GC SRT in compliance with the lifetime warranty I purchased with the vehicle. When I received my Jeep back I noticed the rims were scuffed up where the lug nuts go, showing the metal finish behind the paint on my factory rims. Also one of my brembo brake calipers was smacked rubbing off some if the clear coat protective layer on it. I brought this to the service writers attention and was told he would notify the service manager (who was not there at the time) of the incident. I have called and left several messages with Brian, and Frank the general manager trying to resolve this issue and have not heard from anyone. This makes me truly sorry I decided to buy a vehicle from this dealership More

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Sales, Service Work Jason was a pleasure to work with. Abundant with positive energy and not a typical pushy Sales Consultant. By the way the Service Department is the be Jason was a pleasure to work with. Abundant with positive energy and not a typical pushy Sales Consultant. By the way the Service Department is the best, I’ve been going to them for over 11yrs. When you stop in for Sales needs look Jason Up. He was helpful with the used Dodge Ram 350 I was looking at. If you need service, see Kelley Henderson. More

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Horrible Made an appt at 815 showed up early and still had to wait behind walk in customers and then had to wait for 2hrs for an oil change and tire rotation i Made an appt at 815 showed up early and still had to wait behind walk in customers and then had to wait for 2hrs for an oil change and tire rotation in which they serviced a lady that showed up after me and left before me and they didn't even check the pressures in the tires to make sure they were the same and who knows what else they cut corners on. I will never come back for service or otherwise when Bosak is much friendlier and quicker. More

by robf81 Verified Customer Verified Customer

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Best place to buy! First off, Joe was amazing! Brian looked over the truck I wanted to make sure it was fantastic! Nady found me a great deal on payment and warranty! First off, Joe was amazing! Brian looked over the truck I wanted to make sure it was fantastic! Nady found me a great deal on payment and warranty! More

by DARTCHIC46319 Verified Customer Verified Customer

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Great service It was fantastic service and am happy with the time and speed of my recall for my car. Thanks so much for helping with the recall It was fantastic service and am happy with the time and speed of my recall for my car. Thanks so much for helping with the recall More

by jesuslopez0912 Verified Customer Verified Customer

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Oil Change/transmission serviced I was in and out faster than promised. Service department understood what I requested to be done and they were thorough with their work. This is the o I was in and out faster than promised. Service department understood what I requested to be done and they were thorough with their work. This is the only service department I will bring my car to. More

by mcopeland864 Verified Customer Verified Customer

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