Brian Gain | Page 26

Service is tops, Brian and Paul always go the extra mile. Brian and Paul always provide honest service, you can count on them to fix your vehicle. I have complete confidence in their diagnosis. Always top not Brian and Paul always provide honest service, you can count on them to fix your vehicle. I have complete confidence in their diagnosis. Always top notch. More

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Amazing Service Very quick to get me in and let me know what was wrong with my car. Extremely fast service. Very reasonable price! They never let me down. Very quick to get me in and let me know what was wrong with my car. Extremely fast service. Very reasonable price! They never let me down. More

by DARTCHIC46319 Verified Customer Verified Customer

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The worst experience with a dealership I have ever experienc Thomas Dodge has been just awful as far as my vehicle experience. I was sold a car that had illegal tint on the windows I found out because I was pul Thomas Dodge has been just awful as far as my vehicle experience. I was sold a car that had illegal tint on the windows I found out because I was pulled over for this, the USB ports do not work, the safety locks on 1 side of the wheels are stripped and they want to charge me $135 just to attempt to remove them (this is how the car was sold to me), the back up camera quit working after less than 1 year, and the list goes on. I will never buy another vehicle from this dealership. They are so unaccommidating AND they act as if the literally don't give a xxxx. All they seem to care about is selling cars off their lot and not customer satisfaction. If I could give this dealership/service experience a zero star rating, I would! More

by TRH4481 Verified Customer Verified Customer

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Unwilling to fix a common issue with Durango’s I brought my 2017 Durango in because of the rear tail light (passenger side) being burnt out due to water getting stuck in there. It’s a common issue I brought my 2017 Durango in because of the rear tail light (passenger side) being burnt out due to water getting stuck in there. It’s a common issue because I’ve read many stories about this online when I looked into it and I personally know of two other people who encountered this problem. The first thing the service members said was “you’re warranty is up”. He wasn’t interested in looking at it or helping. Everything is “covered” and “all great” when you’re buying a vehicle from them, but when it comes time to fix something or there’s an issue, it’s never their problem and they’re never willing to work with you until you have to get mean and demanding. They like to take advantage of people. I hate dealing with them. More

by SKYLERHOFER Verified Customer Verified Customer

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It was awesome! Our experience with the service department was excellent. They were professional and knowledgeable and we’re very happy with the service we received! Our experience with the service department was excellent. They were professional and knowledgeable and we’re very happy with the service we received! They always take such good care of us! More

by BRENDA.COLLINS82 Verified Customer Verified Customer

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Check engine light follow up Excellent service from check in to check out. Required a loaner and there was trouble getting one. Brian Gain was very professional and answered all o Excellent service from check in to check out. Required a loaner and there was trouble getting one. Brian Gain was very professional and answered all our questions. More

by freimuth Verified Customer Verified Customer

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Amazing What an amazing experience. From the time I walked in til the time I left everyone was wonderful. I was in and out in 45 minutes. What an amazing experience. From the time I walked in til the time I left everyone was wonderful. I was in and out in 45 minutes. More

by chasy2804 Verified Customer Verified Customer

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Work was good time frame good also. Your warranty sucks Have always had my work done at Thomas. Found out my warranty was not worth the paper it was printed on. I needed to use it, and found out I went over Have always had my work done at Thomas. Found out my warranty was not worth the paper it was printed on. I needed to use it, and found out I went over my time on oil change. Shame on me for not dotting my eyes and crossing my T's. Never was I over on the mileage. I do not see what oil has to do with a broken exhaust manifold bolt. I guess being a 2 vehicle house hold, didn't think time was that critical. Will miss people, and service More

by JKFORD6035 Verified Customer Verified Customer

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Just a great dealership and service department Always great service,no matter what my problem or need ,Brian Gain and his service people fix the problem quickly and at a reasonable cost. Always great service,no matter what my problem or need ,Brian Gain and his service people fix the problem quickly and at a reasonable cost. More

by thomasdeery Verified Customer Verified Customer

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New Car Service I purchased my 3rd car from Thomas Dodge and they always make it a pleasant experience. My sales guy Dan was absolutely the BEST! There was a scratch I purchased my 3rd car from Thomas Dodge and they always make it a pleasant experience. My sales guy Dan was absolutely the BEST! There was a scratch on my new car, the dealership took me in immediately and buffed it out like new. More

by DINGER7 Verified Customer Verified Customer

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