Brian Gain | Page 34

Fast turnaround time I had a scheduled appointment for November 5th but I dropped my vehicle off a few days earlier and they made the repairs and my vehicle was ready the I had a scheduled appointment for November 5th but I dropped my vehicle off a few days earlier and they made the repairs and my vehicle was ready the following day. Super fast service. More

by markellturner Verified Customer Verified Customer

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Service Frustration I've had my car in 3 times and had to call each time to see if my car is done. If a job is supposed to take 3 hours and I have 7:15am appointment and I've had my car in 3 times and had to call each time to see if my car is done. If a job is supposed to take 3 hours and I have 7:15am appointment and dropped my car off the day before, I should receive a call before 3:30 for an oil change and for another appointment I shouldn't have to explain what is wrong 3 times after providing a demo of what is broken. If a part needs to be ordered, the service advisors should have a better understanding of when it should be in with orders these days. Small retail stores provide more info. If a job takes 8 hours to fix why is it that the total time might be 16+ hours to get fixed. I was told they can't have one technician tied up that long. If that's the case, what's the point of making an appointment for the day. This is something that should be on an order somewhere for my car so when I bring it in I don't have to explain to the technician the fully problem of why a wiring harness needs to be replaced and he asks me what is that going to fix. That should be documented. If the dealer orders a part for my car to be fixed, it should be on my order since they know I am bringing the vehicle in since I scheduled the work through them. The technicians seem to know their job and get the work done. The advisors as this dealership need help. I shouldn't have had to escalate things to the manager to get the work properly and timely. Brian, Service Manager, took care of me in the end, but I don't feel confident in working with others. I know I can't always deal with him, but now I will have lack of confidence as I have my vehicle serviced there. Why go back? Another dealer is much farther away. Wait time to check in a vehicle is too long. 20+ minutes each time. You would think if they offer a free car wash for your extra wait time, you might get one. Well I got 1 car wash out of 3 The service manager and Kelly were helpful. More

by Durango 2018 Verified Customer Verified Customer

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Sales was great service was the worst Service was rude I’ve had may car for about a month and I’ve had to bring it back once a week since I’ve gotten it! I’ve never experienced anything li Service was rude I’ve had may car for about a month and I’ve had to bring it back once a week since I’ve gotten it! I’ve never experienced anything like this in my life before. The sales lady Faye that I worked with was awesome! More

by CHINAMCLAURIN Verified Customer Verified Customer

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Horrible experience This was a horrible visit. No compassion for the customer. They did not help me out with my needs. The sales rep. Were rude. I wouldn't recommend any This was a horrible visit. No compassion for the customer. They did not help me out with my needs. The sales rep. Were rude. I wouldn't recommend any person buying a vehicle from this place. More

by aarrounburnett Verified Customer Verified Customer

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Service was great from start to finish ashley was great In the process of buying the car and brian was great assisting me with my oil change and tire pricing from start to finish ashley was great In the process of buying the car and brian was great assisting me with my oil change and tire pricing More

by mstd30 Verified Customer Verified Customer

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Easy and fabulous The dealership has always treated us like family, my wife and I have been buying and servicing our vehicles there for over twenty years. Thanks The dealership has always treated us like family, my wife and I have been buying and servicing our vehicles there for over twenty years. Thanks More

by firemantom2004 Verified Customer Verified Customer

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Best inspection Best people to rely on for a diagnosis and a thorough checkup and not adding things up that need no fixing or overcharging. Thank you very much for d Best people to rely on for a diagnosis and a thorough checkup and not adding things up that need no fixing or overcharging. Thank you very much for discount to Mr Thomas and Brian Gain and Brian Elwood and hard work of Jason Macak More

by Nun MOTHER THEODORA Verified Customer Verified Customer

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I received service as a walk in for a needed oil change. The service Department services my car without an appointment and I was not chastise. The service manager confirmed details in a professional manne The service Department services my car without an appointment and I was not chastise. The service manager confirmed details in a professional manner. And popcorn and hot drink made available. More

by SGPARR Verified Customer Verified Customer

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Thank you The person who waited on me was extremely kind even opening up the door recommending to try coffee from the new coffee machine and it was tasty The person who waited on me was extremely kind even opening up the door recommending to try coffee from the new coffee machine and it was tasty More

by lynettemosley Verified Customer Verified Customer

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Service of my Jeep All were very courteous. I trust Thomas Dodge dealership with my vehicle knowing that the job is well done and completed on time. Excellent service. All were very courteous. I trust Thomas Dodge dealership with my vehicle knowing that the job is well done and completed on time. Excellent service. More

by ORALIA.GONZALEZ630 Verified Customer Verified Customer

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