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Phil Fitts Ford

New Castle, PA

4.8
1,345 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,345 Reviews of Phil Fitts Ford

August 23, 2026

This where I buy and service my car and truck. Hard to beat the way Kenny Carter takes care of you. More

by Rodfranzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Brian Grantham
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Aug 23, 2026 -

Rodfranzi responded

very good service and sales procedure was very good too

August 22, 2026

They were very friendly and very helpful to see me through buying my car.. they were good at showing me the features of the car. More

by Effie berlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
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August 20, 2026

The sales person was totally awesome and and everyone she connected me with was very kind and helpful i will definitely recommend to everyone that is interested in a new or good used vehicle !!! More

by Janie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Mike Hietsch, Brian Grantham, Callie Whiting
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Aug 21, 2026 -

Phil Fitts Ford responded

Hi Janie, we're happy you found our staff to be so supportive during your experience here at Phil Fitts Ford & Lincoln. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 18, 2026

They were great from rob in service to Callie who sold me the car and Eric More

by jodifishe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Callie Whiting
Print
August 15, 2026

Always efficient, they make you feel like family,and explain and give options when needed. More

by dianeschaaf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department are all great
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August 10, 2026

Very friendly salesman, very happy and understanding our needs and wants out of the vehicle More

by jackieronbrad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
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Aug 12, 2026 -

Phil Fitts Ford responded

hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2026

Very pleased with service department. I was able to get an appointment that was convenient and my vehicle was taken care of in a timely manner More

by shermanbarbara36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 03, 2026

Cordial, friendly and thorough . Awaiting the outcome of an upcoming appt with an out of state Ford repair shop to address an issue that is impending. I will write another opinion on More

by gregory.mack53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Print
Aug 04, 2026 -

Phil Fitts Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2026

Very friendly and courteous! !! Also thoughtful, they let us know to do the next recall item would take longer than they thought, and asked if we wanted to keep going or make anot More

by beverlytkacik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Print
Aug 04, 2026 -

Phil Fitts Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2026

I was very happy with the service we received with our 2018 Lincoln MKc. Informed the service department about the issue, they confirmed it with a test drive, provided a loaner, got the parts, rebuilt the More

by mah1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Rob Fisher
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