Brian Haney | Page 3

Paulding Chrysler Dodge Jeep Ram responded

Sorry to hear that there's still an issue going on with your Jeep. It is our goal to fix each car that comes through the first time. However, some things can't be predicted, and there are many variables to the stop/start system that if not malfunctioning at the time of repair, we can't repair. The diagnosis fee is standard for the advisor to tell the customer about in the event the customer decides not to repair. So, far you've not paid anything towards the repair of your start/stop system. Your basic limited warranty expired in Dec 2020. Out of Goodwill and the fact you're a valued customer, we've covered both repairs at no cost to you. Your extended warranty does not cover battery-related repairs. We would like to continue to assist you in getting to a fix for your start/stop issue. We know that car problems can be frustrating, and we want to assist in any way we can. You've opted out of our texting tool when the advisor was trying to follow-up with you, so please just come back at your convenience or text "optin" back to the texting number to contact your advisor.

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Paulding Chrysler Dodge Jeep Ram responded

Hi, thanks for reaching out to us. Here at Paulding Chrysler Dodge Jeep Ram we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. Please reach out to us at (770) 872-4764 so we may identify ways to improve your experience.

Paulding Chrysler Dodge Jeep Ram responded

Here at Paulding Chrysler Dodge Jeep Ram, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Paulding Chrysler Dodge Jeep Ram responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.