I recently embarked on what I thought would be a daunting
journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk tu
journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk turned this into an adventure I will gladly do again. Their remarkable team, led by the Brian in sales, transformed my anxiety into excitement and trust.
Brian is not just a salesperson; he's a guardian angel for car buyers. His commitment abundantly clear, especially as he communicated with me on his days off and meticulously guided me through the shipping process – a task beyond his call of duty since I had engaged my own shipping company. His dedication to ensuring my peace of mind was nothing short of heroic.
The excellence at Shottenkirk doesn't end with Brian. Jamie, the manager, and Jamie in finance, were pivotal during the transaction with top-tier customer service. Their communication was not just prompt and clear, but also warm and reassuring, making me feel like a valued member of the Shottenkirk family.
For anyone in the market for a car, whether you're local or thousands of miles away, Shottenkirk should be your go-to destination. Their team's ability to bridge the distance with exceptional service and genuine care is a rare find in the automotive world. Brian, in particular, is a gem – his dedication and sincerity set a new standard in customer satisfaction.
If you want a car buying experience that combines professionalism with a personal touch, making you feel confident and cared for every step of the way, look no further than Shottenkirk. Trust me, you won't be disappointed!
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by seegs23
Feb 21, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Greta service as always.
I highly recommend using Shottenkirks for your vehicle service and repairs.
I highly recommend using Shottenkirks for your vehicle service and repairs.
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by COREY
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2024 -
Shottenkirk Fort Madison responded
COREY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Thank you for being helpful and answering our questions.
We are excited about our new vehicle.
We are excited about our new vehicle.
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by HOLLYPOP17
Verified Customer
Verified Customer
Jan 02, 2024 -
Shottenkirk Fort Madison responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Good place to work with and your time is important to
them. I would recommend them
them. I would recommend them
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by HEARTLANDTREES.SS
Verified Customer
Verified Customer
Other Employees Tagged:
Brittney McConnell
Dec 13, 2023 -
Shottenkirk Fort Madison responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Very, very easy dealership to work with and worked
through any questions we had efficiently.
through any questions we had efficiently.
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by HUNTER16
Verified Customer
Verified Customer
Oct 17, 2023 -
Shottenkirk Fort Madison responded
HUNTER16, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
Very professional but personable.
He listened to us and worked to get a better price.
He listened to us and worked to get a better price.
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by BROEGS13
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Washburn
Oct 05, 2023 -
Shottenkirk Fort Madison responded
BROEGS13, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
People are friendly, and knowledgeable.
The waiting area is clean and cost is reasonable. End
The waiting area is clean and cost is reasonable. End
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by SFBULLFROG
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brittney McConnell
Sep 18, 2023 -
Shottenkirk Fort Madison responded
SFBULLFROG, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!
Everyone here is always helpful.
They always get me in fast and have me back on the road in a timely manner. Highly recommend
They always get me in fast and have me back on the road in a timely manner. Highly recommend
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by brentharris25
Verified Customer
Verified Customer
Service Price Transparency
I love this dealership they have always treated me great
and I will be back again.. I highly recommend this dealership
and I will be back again.. I highly recommend this dealership
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by amykante2016
Verified Customer
Verified Customer
Other Employees Tagged:
Kris Pauly
They were friendly,polite,knowledgeable and easy to work
with and got my vehicle serviced fast.
with and got my vehicle serviced fast.
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by MATT4582003
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ron Allen
, Mike Wilson