Brian Hetrick | Page 3

Car was priced well online which brought us in. Upon getting in there was a lot of pressure by the Sales Manager. My wife and I had to come in separately and were told different answers to the same Upon getting in there was a lot of pressure by the Sales Manager. My wife and I had to come in separately and were told different answers to the same questions. There was multiple things the salesman told us that we found out was not true. We liked the car and the price so despite the extremely poor sales experience we decided to move forward with the purchase. The finance person was great. When we were walking out the door we were told there was only one key to the car for the first time. We were then told two different stories about where the key was with a promise to reach out to the previous owner. Still no resolve to that issue. Not an honest car buying experience and we would not buy from this dealer again or recommend this dealer. More

by angela.dock Verified Customer Verified Customer

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The first numbers I received from this dealer were all wrong and clearly attempting to make me pay over the listed sale price. Illegal practices. I was the wrong customer to try to pull this over on, and wrong and clearly attempting to make me pay over the listed sale price. Illegal practices. I was the wrong customer to try to pull this over on, and luckily they were quick to remove those incorrect chargers. Finance was smooth sailing, sales just seemed to be an issue. After getting home, I found that my back windshield wipe had been taped on. Lots of undisclosed issues this dealership tried to not only hide, but ask for far more money than listed. More

by MOEIBO Verified Customer Verified Customer

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It was real nice to work with the folks at city Dodge. No pressure at all and very knowledgeable on the vehicle I was looking at. This is my second vehicle from them and will be back for a third when that No pressure at all and very knowledgeable on the vehicle I was looking at. This is my second vehicle from them and will be back for a third when that time comes. More

by PBERT70 Verified Customer Verified Customer

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Great service and they are willing to do what it takes to take care of their customers. Willing to make whatever need to make their customers HAPPY. Love city take care of their customers. Willing to make whatever need to make their customers HAPPY. Love city More

by PATTYP_53210 Verified Customer Verified Customer

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I had an amazing experience. Everyone was very welcoming. I was able to take home a great car and I love it! Everyone was very welcoming. I was able to take home a great car and I love it! More

by HOPEBURNS731 Verified Customer Verified Customer

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City was a pleasure to do business with. I worked with JP, Ryan, and Brian, and they were very helpful, I recommend City Chrysler Dodge Jeep Ram Fiat of Brookfield. I worked with JP, Ryan, and Brian, and they were very helpful, I recommend City Chrysler Dodge Jeep Ram Fiat of Brookfield. More

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Very clean, very organized, knowledgeable staff, very polite staff, and not pushy when you're looking at a vehicles. polite staff, and not pushy when you're looking at a vehicles. More

by HATINGUE Verified Customer Verified Customer

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Mandy was super friendly and knowledgeable about the features of the car I was looking at. She was happy to answer all my questions and was very professional. She made suggestions for me while test driv features of the car I was looking at. She was happy to answer all my questions and was very professional. She made suggestions for me while test driving the car so I could see how it handled. Great experience More

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Recently bought my first car here, Dave and Austyn were able to help me find what I was looking for, and were very accommodating throughout the whole process. Quick and easy thanks much to you two! able to help me find what I was looking for, and were very accommodating throughout the whole process. Quick and easy thanks much to you two! More

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Austyn was good to work with he was very personable and helpful as a sales associate. Once the sales manager got involved everything started to feel like a typical scummy car dealership. The sales manager helpful as a sales associate. Once the sales manager got involved everything started to feel like a typical scummy car dealership. The sales manager became very pushy on thing a we said we didn’t want and tried whatever tactic he could to up charge. The dealership constantly lowballed me for my trade in offer and it wasn’t until I was walking out the door they offered me what I was asking for, which was nearly $3,000 more than their first offer. When we got to the finance manager things were back to mostly smooth, he seemed very aware that we didn’t want the extra add on dealership extras and made his mandatory spiel about them quick just to say he said it. But when all said and done, he didn’t even ask what loan terms we wanted and gave us a max 72 month loan term to make the final payment look good. My wife and I were so run down by the dealership by this time that we didn’t think to ask, being there for more than 3 hours will run anyone down. The dealership made a big deal about having a 30 day check in where we bring the car back in and they check everything over. They said they would call us the following Monday to set this up. They never did. The dealership didn’t keep their word on one of their “customer service” aspects. Overall I’d give the dealership a 2 out of 5 rating. More

by DWESTPHAL07 Verified Customer Verified Customer

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