Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Fitts Ford
New Castle, PA
1,365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,365 Reviews of Phil Fitts Ford
October 28, 2026
Top notch dealership got nice used car was in and out in about an hour same day pickup Greg was an excellent salesman everyone was so helpful and pleasant.Will be back when I'm ready for another car will about an hour same day pickup Greg was an excellent salesman everyone was so helpful and pleasant.Will be back when I'm ready for another car will recommend to family and friends More
by tjpb5958cunby
Employees Worked With
Greg Knauf
October 23, 2026
While not the least expensive, you can count on the Phil Fitts Ford services department to quickly solve problems and provide options to save where they exist. Fitts Ford services department to quickly solve problems and provide options to save where they exist. More
by rnbdgr
Employees Worked With
Kenny in the Service Dept.
October 19, 2026
We take our vehicles here for service even though it’s further away. They take appointments. There is a clean, quiet lounge where you can watch TV, read, work or chat. There are several restaurants within further away. They take appointments. There is a clean, quiet lounge where you can watch TV, read, work or chat. There are several restaurants within walking distance. We also ask them to wash the car too. Everyone is professional, personable and polite. More
by paulcwynar
Employees Worked With
Mike Hietsch, Callie Whiting
October 17, 2026
The staff is friendly, honest, and helpful. The service is good and done in a timely manner. My main issue is the pricing. I've gone to this dealership since 2003, but may find it necessary to The service is good and done in a timely manner. My main issue is the pricing. I've gone to this dealership since 2003, but may find it necessary to do price comparisons in the future. The quote they gave me on replacing and axle seal is $200 less at another area dealership. The inspections and oil changes are also above average pricing. More
by jackild24
Employees Worked With
Kenny
October 13, 2026
Greg Knauf is a top notch salesman. Our family was treated with respect and kindness from every member within the dealership. The cleanliness is immaculate throughout the cars, showro Our family was treated with respect and kindness from every member within the dealership. The cleanliness is immaculate throughout the cars, showroom, and restrooms. The Keurig is always stocked well and used by my children each visit. We scheduled an appointment to purchase an ordered SUV, all the paperwork was ready to sign, and our children did not wait long to show us how to use electronic screen all the way home. We will return and have recommended Phill Fitts Ford to family and friends. More
by Exploring with Family
Employees Worked With
Eric Altman, Tony Oliva, Greg Knauf, Robert Bailey
September 30, 2026
From scheduling my appointment to making the payment, it could Not have been Any Easier and the employees were Very Down to Earth and Friendly. Great Place ! could Not have been Any Easier and the employees were Very Down to Earth and Friendly. Great Place ! More
by colbyjack88
Employees Worked With
Callie Whiting
