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Phil Fitts Ford

New Castle, PA

4.8
1,323 Reviews

3250 Wilmington Road

New Castle, PA

16105

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1,323 Reviews of Phil Fitts Ford

June 10, 2026

The smoothest, easiest purchase we ever made. Everyone was knowledgeable and proficient, they went above and beyond to help us. I've been telling everyone how wonderful our experience was. We lo More

by darastover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
June 10, 2026

I highly recommend will definitely be back 10/10 experience awesome to deal with and do business with if you go ask for Callie whiting the best salesman I’ve ever dealt so professional and on point More

by nate23bb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Callie Whiting
June 04, 2026

Although I have always found them to be very efficient. I have to wonder why changing a fuse costs over 600 dollars More

by Rosedimx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Jun 05, 2026 -

Phil Fitts Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (724) 658-3521 when you have a chance. Thank you, and we look forward to hearing from you.

May 28, 2026

Did a great job fixing my truck. Very fast repair time. Kenny is a great guy to deal with. More

by toddw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kenny
May 30, 2026 -

Phil Fitts Ford responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2026

Thank you for the easy transition of buying used vehicle in a system with a loan application More

by debbieDebbieraepa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
May 30, 2026 -

Phil Fitts Ford responded

Hi, we are very happy to have provided you with such a positive experience! Safe travels!

May 22, 2026

Phil Fitts Ford is a great place to purchase a vehicle. They have a great selection of cars and colors, both new and used. We found exactly what we were looking for in a short amount of time. Kimberly was More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly and a finance person.
May 23, 2026 -

Phil Fitts Ford responded

Hello Mary, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2026

Everyone at Phil Fitts is very friendly. on the ball and treated as your one if them. Never had any issues any give time I just pop in to possibly get truck hand wash or if there to maybe m More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
May 16, 2026 -

Phil Fitts Ford responded

Hi Dan, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2026

Great atmosphere, great people, amazing vehicles, short wait times, salesmen was awesome, he let me know everything about the vehicle we were purchasing More

by Hmckelveyiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
May 11, 2026

I've bought a few cars from this dealership over the years. Never had any problems. Good hometown store More

by djvonzipper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fitts, Greg Knauf
May 08, 2026

Excellent service department! Prompt service! Courteous and knowledgeable service advisor! Fixed right the first time! More

by stephen.b.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenney in Service
May 16, 2026 -

Phil Fitts Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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