Brian Johnson
Brian Johnson at Lake Norman Chrysler Dodge Jeep Ram
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Brian Johnson

Service Director

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.5
27 Reviews
4.5

27 Reviews

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27 Reviews of Brian Johnson

October 16, 2023

Dealership Rating
Employee Rating

Nick was great as Always! ! Joel the Diesel mechanic was very thorough and efficient by getting my work truck back on the road More

by bulldogautotransportllc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Guidi

Oct 18, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2023

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Employee Rating

Service department was terrible. Unhelpful and dismissive. After more than 15 years, and multiple vehicles with them I am no longer a customer. It was a terrible experience and I wil More

by mallory.haffner
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 19, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Lake Norman Chrysler Jeep Dodge

October 13, 2023

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Employee Rating

Brian Johnson quickly understood my concern and resolved the issue within 24 hours. Amazing! I have been doing business with the dealership for over 16 years. Because of the excellent service after the More

by r85874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 23, 2023

Dealership Rating
Employee Rating

Brian Johnson and his staff always make me feel like family. I have complete confidence in the skills and abilities of Mr. Johnson and Sal. They are always courteous and professional. They both provi More

by CHARCHY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Curatolo

Sep 25, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 17, 2023

Dealership Rating
Employee Rating

All personnel that I came in contact with were warm, friendly, courteous, and very professional.. More

by CHARCHY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Curatolo

Sep 19, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2023

Dealership Rating
Employee Rating

Manager Brian turned an unfortunate misunderstanding into great experience. He probably sold us our next dodge in doing so. 5 of my last 6 vehicles have been Dodge/Ram. If the Challengers were sticking a More

by tom.peters1478
Recommend Dealer
Yes

Other Employees Tagged: Jacob Preston

Sep 03, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 24, 2023

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Employee Rating

Great dealership, all engagement as anticipated, all positive and no resistance recommending to family. I will be back More

by cbirch9699
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

August 21, 2023

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Employee Rating

Sal and Brian (manager) were awesome, always great service with those two! Miss you guys! More

by haleighlipford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Curatolo

Aug 25, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. We look forward to your next visit! Take care!

August 19, 2023

Dealership Rating
Employee Rating

Got there and checked in. There’s always a line at any repair facility so you cannot complain. They get you checked in as quickly as possible. Do what you’re looking for and g More

by sehutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Gordon, Christa Cook , Eric French

Aug 27, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2023

Dealership Rating
Employee Rating

Brian was AWESOME! He answered all my questions over the phone and was able to get me in for my Jeep repairs immediately! The service was fast and everyone was kind and More

by BROUGHMOMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason White

Aug 23, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lake Norman Chrysler Jeep Dodge. If you have any further questions, please give us a call. We're always happy to help!

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