Brian Jones

Brian Jones has always been my preferred South Bay Lexus Service representative because of his attention to details and customer communication. He is also very knowledgeable about the Lexus cars. I recommen Service representative because of his attention to details and customer communication. He is also very knowledgeable about the Lexus cars. I recommend Brian as your service representative if you choose South Bay Lexus to service for car. More

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Tim was great! Met all are needs . He was able to get me the car I wanted! Thanks again Met all are needs . He was able to get me the car I wanted! Thanks again More

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- excellent professional service and teamwork from the internet sales team (talal b) to the service team (advisor brian jones and his team, from the loaner administrator to the check in/out service repres internet sales team (talal b) to the service team (advisor brian jones and his team, from the loaner administrator to the check in/out service representatives). the teamwork among the team members provided confidence to a stress free process. - talal b took ownership when the maintenance service needed was presented to him. since he was part of the sales team, he could have passed the customer off; instead, he made sure the customer was properly and efficiently taken care of. - the service advisor, brian jones, was the "case manager" of the maintenance service needed. he saw through the whole service from beginning to end with precision, punctuality, thoroughness, and friendliness. he was transparent and provided precise and effective communication / guidance throughout. his timeline for the service was spot-on. he will be definitely contacted again for the next maintenance service. - not to be forgotten were the 11/07 3-4pm check in/out representatives for their extra effort to ensure the customer was taken care of. their attentive customer service is a reflection of the quality of the management team. More

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Brian Jones always goes above and beyond to explain what our vehicle needs and what can wait. He takes the time to explain and go over all the details. Hes extremely knowledgeable and friendly! Therefore we our vehicle needs and what can wait. He takes the time to explain and go over all the details. Hes extremely knowledgeable and friendly! Therefore we trust him 100%. All staff are professional and knowledgeable. My car runs amazingly because of them. More

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I’ve never had a bad experience here at this location! Brian Jones is alway a great help, informative and prompt. I drive from the inland empire to get the best customer service, and always will. Brian Jones is alway a great help, informative and prompt. I drive from the inland empire to get the best customer service, and always will. More

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My service advisor, Brian Jones always does an excellent job taking care of my car issues whether it’s routine maintenance or an immediate automotive issue, he and his team do a comprehensive and thorough job taking care of my car issues whether it’s routine maintenance or an immediate automotive issue, he and his team do a comprehensive and thorough job to solve my car issue! His attention to service is one reason I like Lexus of Southbay!! More

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Brian provided me with excellent customer service. They were really busy but Brian assured me that my service would be finished in a timely manner were really busy but Brian assured me that my service would be finished in a timely manner More

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Brian was very professional and personable.I’ve had him in the past when getting service. He was very knowledgeable and let me know what you needed now and in the future in the past when getting service. He was very knowledgeable and let me know what you needed now and in the future More

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I’m always happy to know my next investment is of the kind that won’t sit on my brow for a long period of time. And not once did doubt in vehicle or dealership come to mind during this purchase. Thanks kind that won’t sit on my brow for a long period of time. And not once did doubt in vehicle or dealership come to mind during this purchase. Thanks Ali & SBL! More

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Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More

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