Lisette Figueroa

Lisette is an outstanding customer service professional who continues to understand the needs and wants of each Lexus car owner. She is the main reason I continue to have my car serviced at South Bay Lexus who continues to understand the needs and wants of each Lexus car owner. She is the main reason I continue to have my car serviced at South Bay Lexus in Torrance. In my 10 years of ES350 ownership, I have had other reps however Lisette's experience and knowledge raises her to the top and above all others. I HIGHLY RECOMMEND LEXUS CAR OWNERS SEEK LISETTE AS THEIR GO TO PERSON! More

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Excellent service from excellent people. Lisette Figueroa in the service dept. is my absolute fave. Definitely recommend her to others stopping by the South Bay Lexus dealership! Lisette Figueroa in the service dept. is my absolute fave. Definitely recommend her to others stopping by the South Bay Lexus dealership! More

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Tim was patient and took the time to look for the most appropriate car that fit out budget appropriate car that fit out budget More

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This is a LONG overdue shout out to Lisette Figueroa and the technician who replaced my car’s battery. On the afternoon of Friday, DEC 8, 2023, in horrible LA traffic, I drove to Lexus South Bay, and mad the technician who replaced my car’s battery. On the afternoon of Friday, DEC 8, 2023, in horrible LA traffic, I drove to Lexus South Bay, and made it there pretty close to closing time. I had had numerous AAA jump starts because my car would not start without them, so I desperately needed a battery. I was also distraught because my mom was gravely ill, so I had to get back to West LA where she was hospitalized in order to be by her side. Because it was so late when I arrived, the guy who greeted me told me I’d probably have to come back another day. But I really needed the battery replaced so I asked to speak to the service advisor on duty. That young lady was Lisette. In short, after hearing my plea, she called a technician and very nicely asked if he would work longer (on a Friday no less) to install my battery. He agreed and I was beyond grateful! Because the battery was under warranty, Lisette told me it would take about an hour. While there, I shared with Lizette that my mom was really ill and she listened intently. She was compassionate and comforting which helped to put me at ease. I then sat in the waiting room but about 25 minutes later, I became anxious and decided I’d better leave and get back to my mom. I informed Lisette that I’d leave the car and catch an Uber back to the hospital. But she gently stopped me and told me not to go because my car was just about finished! Five minutes later, I was in my car, completely relieved, and headed back to the hospital. I know my review is long and not typical, but I just wanted Lisette and the Lexus team to know how much I appreciate her going the extra mile for me on that Friday night back in DEC 2023. She could have rightly informed me that I arrived too late and my car could not be serviced, but she did not. Instead, she made sure that my car was in working order when I left. This thoughtful gesture meant even more to me because of my mom’s grave condition (she passed away 3 days later) and my fragile mental state. So thank you, Lisette, for your outstanding customer service, stellar support, and kind disposition! You exemplify the qualities and people skills that many of us should strive for! Lori R. More

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Lisette Fiqueroa was our service advisor for the service for our 2010 Lexus RX 350. She was very knowledgeable,courteous,and helpful to us. Lisette is a credit to South Bay Lexus and because of her fine ef for our 2010 Lexus RX 350. She was very knowledgeable,courteous,and helpful to us. Lisette is a credit to South Bay Lexus and because of her fine efforts we return to South Bay Lexus for our next scheduled service. the Connolly’s More

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Lisette Figueroa offer professional customer services and I rated five star for her service etc. I rated five star for her service etc. More

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Lisette Figueroa did a great job in handling the service visit. The only disappointment was South Bay Lexus decision to no longer offer loaner cars. visit. The only disappointment was South Bay Lexus decision to no longer offer loaner cars. More

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Have been a customer for almost 20 years. Tim our salesman was great. Explained all the details on the new GX450. Went into drop my car for service but ended up buying the GX450 and driving it off th salesman was great. Explained all the details on the new GX450. Went into drop my car for service but ended up buying the GX450 and driving it off the showroom floor…..Jay in finance took care of all the paperwork quickly. Great experience. More

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Lizette very professional, knowledgeable and helpful. Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to Lizette very professional, knowledgeable and helpful. Service, $147 is quite expensive for an oil change and windshield wipers fluid compared to standard oil change specialty shops. More

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Always professional and very helpful …Lisette explained in detail what the service would be …easy to make an appointment…great waiting area…very open and spacious in detail what the service would be …easy to make an appointment…great waiting area…very open and spacious More

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