Brian Kelly Jr.

If I could rate them 0 stars I would. ABSOLUTELY HORRIBLE AND EMBARRASSING customer service. Shame on the service manager Adam, shame on the sales manager Adam, and shame on that RUDE, IN ABSOLUTELY HORRIBLE AND EMBARRASSING customer service. Shame on the service manager Adam, shame on the sales manager Adam, and shame on that RUDE, INCONSIDERATE, OWNER BRIAN. you should all be ASHAMED of yourselves. More

Report | Print

If I could give negative stars I would. I had the most horrible experience with Adam. Rude, cold, doesn’t let you finish a sentence. His way or the highway literally ! Absolutely the most l I had the most horrible experience with Adam. Rude, cold, doesn’t let you finish a sentence. His way or the highway literally ! Absolutely the most least professional place I have ever been. Everytime I tried to talk to someone new it got worse. Adam takes the cake though More

Report | Print

My car was in the shop for two weeks, during which I experienced poor communication and numerous delays. I had to proactively call the dealership for updates, as they rarely reached out to me. I attempt experienced poor communication and numerous delays. I had to proactively call the dealership for updates, as they rarely reached out to me. I attempted to contact the manager several times, Adam Ragab, but the service department consistently informed me that he was busy or in meetings. They assured me he would return my calls, but he never did. I even sent him an email outlining my concerns, yet he didn’t bother to respond. This lack of accountability likely explains why his service department is so poorly managed under his leadership. The numerous negative reviews from other customers seem to support this conclusion. More

Report | Print

Enrico was outstanding from start to finish. Well versed, extremely knowledgeable and professional. He was prompt and timely throughout each step, even on his days off. I could not have possib Well versed, extremely knowledgeable and professional. He was prompt and timely throughout each step, even on his days off. I could not have possibly been more comfortable and reassured through the entire process. More

Report | Print

Don't buy from this dealer. I bought a Grand Jeep Cherokee from Rey Martinez. I went to pick up the car and there was trouble starting it. I reached out to rey the next day t I bought a Grand Jeep Cherokee from Rey Martinez. I went to pick up the car and there was trouble starting it. I reached out to rey the next day to tell him about it and to arrange for it to be looked at and I never heard from him again. I then called Rey to talk about it again. He lied and said he was working with a customer and would call me back to arrange service to take the car in. I never heard back. Seems to be that Rey is not interested in helping a customer because he already made his money off of my sale. I am so disappointed in Kelly Jeep and would not recommend buying from a dealer that sells cars that are not fully functioning More

Report | Print

don't buy the cars from them I just bought a luxury jeep grand wagoneer when I went to pickup there was a dent on the hood. GM and sales person. told me they will take care of it. and assured I ca jeep grand wagoneer when I went to pickup there was a dent on the hood. GM and sales person. told me they will take care of it. and assured I called them they want me to bring the car and wait for 4-5 hrs they don't want to provide me with a loaner. Now, I want them to pick up my car and fix it and bring it back. there are bunch on idots work.there don't trust. them any more More

Report | Print

TERRIBLE DEALERSHIP. The lease company this dealership does business has LOCKED me into my lease by "market adjusting" my lease buyout. This is totally illegal and Kelly The lease company this dealership does business has LOCKED me into my lease by "market adjusting" my lease buyout. This is totally illegal and Kelly Jeep is standing by them. I am going to the BBB and Attorney General. If you have similar issues with Kelly Jeep please reach out to me to join the forthcoming Class Action Lawsuit. More

Report | Print

Justin and Connor were amazingly helpful with my car leasing experience! Made it so easy to understanding the terms and conditions of the car. Never made me feel rushed and gave me time when asked to ta leasing experience! Made it so easy to understanding the terms and conditions of the car. Never made me feel rushed and gave me time when asked to take a minute. Thank you Justin and Thank you Connor More

Report | Print

“Yamen, Kelley, Brian Jr and the entire family has always treated my growing family like their own! We were expecting our first child when we bought our first Jeep Grand Cherokee in 2015 from Kelly Jeep, an treated my growing family like their own! We were expecting our first child when we bought our first Jeep Grand Cherokee in 2015 from Kelly Jeep, and now six years later have upgraded to the new L to fit our three children. Thank you Kelly family.” More

Report | Print

Great experience, easy to work with, overall great experience. I will continue to purchase my cars here. Love the new building. I will recommend them to family and friends. experience. I will continue to purchase my cars here. Love the new building. I will recommend them to family and friends. More

Report | Print