Brian Kerekes

Perrysburg Auto Mall responded

Irene, we're disappointed to receive your feedback. We aim for seamless, upfront service at all times, and it is concerning that we've missed the mark here. Would you be willing to further discuss the specifics of what transpired during your visit? Please give me a call. We'd like to better understand what happened here so that we may work towards regaining your trust. Thank you, Ryan Ort - Manager - (419) 874-4331

Perrysburg Auto Mall responded

Hi Ricardo! We're thrilled to hear that Brian and the team were so helpful! Thank you for choosing Volkswagen of Perrysburg and for this glowing review. Safe travels in your car!

Perrysburg Auto Mall responded

Hi Spunge! We're delighted to hear about your experience with Brian and our team at Volkswagen of Perrysburg! Thank you for choosing us and for sharing your feedback!

Perrysburg Auto Mall responded

Thank you so much for your kind words! We couldn’t agree more—great customer service is the foundation of everything we do. We’re so glad Brian Kevin Eric and Matt made you feel cared for and confident throughout the process. Your trust means a lot to us, and we’re always here whenever you need us. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Perrysburg Auto Mall responded

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

Thank you for sharing your experience! We’re so glad Brandon Lohmeyer was able to step in and resolve the issue quickly—that commitment to customer satisfaction is something we take pride in. We're happy to hear that your overall buying experience was a great one. Thank you again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Perrysburg Auto Mall responded

Thank you for your honest feedback and for giving us the opportunity to earn your business. While we're glad to hear you’re happy with your vehicle and had a positive experience with our finance team, we’re disappointed to learn that the overall process left you feeling overlooked and uncertain. Your experience does not reflect the level of attentiveness and professionalism we aim to provide every guest. We understand how frustrating it must have been to feel left waiting and unclear about the next steps — especially when the showroom didn’t appear busy. This is something we take seriously, and we’re using your feedback as an opportunity to address how we communicate and manage the process more clearly for each customer. We appreciate your honesty, and we’d welcome the chance to speak with you directly if you have more thoughts to share. Our goal is always to improve, and your input helps us do just that. Please reach out to me to further discuss at rort@pbautomall.com Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!