Brian Kerekes

Perrysburg Auto Mall responded

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

Thank you for sharing your experience! We’re so glad Brandon Lohmeyer was able to step in and resolve the issue quickly—that commitment to customer satisfaction is something we take pride in. We're happy to hear that your overall buying experience was a great one. Thank you again for your trust and support! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Perrysburg Auto Mall responded

Thank you for your honest feedback and for giving us the opportunity to earn your business. While we're glad to hear you’re happy with your vehicle and had a positive experience with our finance team, we’re disappointed to learn that the overall process left you feeling overlooked and uncertain. Your experience does not reflect the level of attentiveness and professionalism we aim to provide every guest. We understand how frustrating it must have been to feel left waiting and unclear about the next steps — especially when the showroom didn’t appear busy. This is something we take seriously, and we’re using your feedback as an opportunity to address how we communicate and manage the process more clearly for each customer. We appreciate your honesty, and we’d welcome the chance to speak with you directly if you have more thoughts to share. Our goal is always to improve, and your input helps us do just that. Please reach out to me to further discuss at rort@pbautomall.com Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Perrysburg Auto Mall responded

Hi Arrowoodllc We're very sorry to hear about your recent experience, and we appreciate you bringing it to our attention. This is certainly not the level of service we aim to provide, and we understand your frustration. We take concerns about pricing and vehicle care seriously. Our goal is always to be transparent and respectful of our customers and their vehicles, and we clearly fell short of your expectations during this visit. Thank you again for your feedback—it helps us improve. Best regards, Ryan Ort General Manager Perrysburg Automall

Perrysburg Auto Mall responded

Thanks for highlighting our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Perrysburg Auto Mall responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again soon!

Perrysburg Auto Mall responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again soon!

Perrysburg Auto Mall responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Perrysburg Auto Mall responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cronin Buick GMC of Perrysburg! Until the next time we meet, take care!