Brian Kutzor
Brian Kutzor at Audi Wyoming Valley

Brian Kutzor | Page 66

Service Advisor

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
842 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

21 yrs, 1 mo

4.9

842 Reviews

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842 Reviews of Brian Kutzor

April 19, 2023

Dealership Rating
Employee Rating

Audi Wyoming Valley has always taken care of our vehicle. Brian and team are nothing but professional and communication is very good. More

by ccroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 19, 2023

Dealership Rating
Employee Rating

My wife and I were happy with the service we received. Brian and John are always a pleasure to interact with. The facility inside and out always looks very well kept. More

by R.OLASKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Strobel

Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are delighted to hear that you and your wife were happy with the service you received and that you found Brian and John to be a pleasure to interact with. We believe that providing excellent customer service is key to building long-lasting relationships with our customers, and we are glad to hear that our team members were able to deliver on this front. We are also thrilled to hear that you found our facility to be well-maintained, both inside and out. We take great pride in ensuring that our facility is always clean and tidy, as we want our customers to feel comfortable and confident in the services we provide. Your positive feedback is a testament to the hard work of our team and serves as motivation to continue providing excellent service and facilities. Once again, thank you for your kind words and for choosing our business. We look forward to serving you and your family in the future.

April 18, 2023

Dealership Rating
Employee Rating

I’ve always had a great experience with the service department. Work is always done on time. Brian is always very professional More

by BXBOMB23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

Apr 19, 2023

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have always had a great experience with our service department and that Brian has been a standout professional. Our team takes pride in providing top-notch service and ensuring that all work is done in a timely manner. It's great to know that we've been able to meet your expectations consistently. Once again, thank you for your kind words and for choosing us as your service provider. We look forward to continuing to provide you with exceptional service in the future.

April 18, 2023

Dealership Rating
Employee Rating

Service is always timely and the staff is friendly and knowledgeable. Wouldn't take my car anywhere else More

by lpnrose63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you have consistently received timely and friendly service from our staff. Providing excellent service and expertise is something that we take great pride in, and we're grateful to have earned your loyalty. We appreciate your trust in us and look forward to continuing to provide you with the same level of service in the future. Thanks again for choosing us as your go-to car service provider!

April 14, 2023

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Employee Rating

Brian k. Is an excellent service advisor! He always takes care of his customers, too. More

by MABOTTARO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great experience with our service advisor, Brian. It's always our goal to provide the best possible service to our customers, and we're glad to hear that Brian took great care of you. We appreciate your kind words about Brian and his dedication to ensuring his customers are taken care of. It's always great to hear feedback like this, as it lets us know we're on the right track. Thank you for choosing our dealership for your service needs, and we look forward to serving you in the future

April 13, 2023

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Employee Rating

Service was good I don't think the diagnoses was spot on though. My tires aren't as new as they ssid More

by rogerlw821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are pleased to hear that you were satisfied with the level of service we provided. However, we apologize that the diagnosis of your tires was not accurate. We understand how important it is to have your vehicle diagnosed correctly, and we take full responsibility for any errors made. We would appreciate the opportunity to further investigate the issue with your tires and make things right for you. Please do not hesitate to contact us to discuss this matter further. We value your business and feedback and hope to have the opportunity to serve you again in the future.

April 12, 2023

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Employee Rating

Great service. Enjoy my car and the people that service it. But please wash my car after service next time thank you More

by STARFISHJILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Goas , John Strobel

Apr 19, 2023

Audi Wyoming Valley responded

Thank you for your positive review of our service! We are thrilled to hear that you enjoy your car and the people who service it. We appreciate your feedback regarding the car wash and will make sure to include it in our service in the future. We want to ensure that your experience with us is the best it can be, and we look forward to continuing to provide you with excellent service. Thank you for choosing us to take care of your car.

April 12, 2023

Dealership Rating
Employee Rating

Brian K. Is the best! Thank you for what you do for all of us! More

by MABOTTARO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to leave such a positive review! It means a lot to us to hear that we are doing a good job and that our efforts are appreciated. We are thrilled to hear that you think we are the best and that our work has been valuable to you. At our core, we are committed to providing the best service possible to all of our clients, and it's gratifying to know that our efforts have made a difference. We will continue to work hard to ensure that we meet your expectations and deliver the highest quality service possible. Thank you once again for your kind words and for your support. We truly appreciate it!

April 12, 2023

Dealership Rating
Employee Rating

Very easy to work with . Clear concise explanations of issues . Completed on time with no problems . More

by RFRANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience working with us was very easy and that you found our explanations clear and concise. Our team works hard to ensure that our clients have a smooth and stress-free experience, and we're happy to know that we met your expectations. We take pride in delivering our projects on time and without any issues, so we're glad to hear that your project was completed to your satisfaction. Thank you for choosing us for your project, and please don't hesitate to reach out to us if you need any further assistance in the future.

April 10, 2023

Dealership Rating
Employee Rating

I have always found them to be professional, efficient, organized, friendly and very helpful. They always listen and accommodate to my needs. More

by MCHISDAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you have found our team to be professional, efficient, organized, friendly, and very helpful. We take pride in providing exceptional service to all of our customers, and it's always great to receive feedback that confirms our commitment to meeting their needs. We're glad that we've been able to listen and accommodate your needs effectively. Thank you for choosing us as your provider, and we look forward to continuing to exceed your expectations in the future!

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