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Brian Legowsky
Brian Legowsky at Suburban Ford of Ferndale

Brian Legowsky

Service Advisor

Suburban Ford of Ferndale

21600 Woodward Ave
Ferndale, MI 48220

3.9
30 Reviews
3.9

30 Reviews

Write a Review

Dealership Experience

9 yrs, 8 mos

Industry Experience

46 yrs

30 Reviews of Brian Legowsky

May 01, 2024

Dealership Rating
Employee Rating

Came in for a "quick" lube oil change aka the "works". checked in at 7:18 am as of 9:17 am I'm still here.Mind you there was only 2 people ahead of me.Ive been here many times before and they've generally More

by frankiehenderson329
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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May 01, 2024

Suburban Ford of Ferndale responded

Hi Frankie, thank you for taking the time to leave us a review. I'd like to apologize for your longer than expected wait time and for any inconvenience this has caused you. Your feedback is important in helping us improve, so thank you for sharing this concern. If you're open to discussing this further or if there's anything else we can assist with, please don't hesitate to reach out directly. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com

September 12, 2023

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Employee Rating

I've been trying to contact him for about a week concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with t More

by fortythieves07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christina Cornell , Joe Smith, Joe Smith

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August 21, 2023

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Good service! ! Always recommended this dealership to my friends and family Daquan did a good job More

by EBONYJAMES707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Cornell , Dequoan Jones

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Aug 23, 2023

Suburban Ford of Ferndale responded

Hello, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

Aug 30, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!

July 11, 2023

Dealership Rating
Employee Rating

Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More

by Pepperrn62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Cornell , Dequoan Jones

Helpful 1
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Jul 14, 2023

Suburban Ford of Ferndale responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Jul 14, 2023

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 26, 2023

Dealership Rating
Employee Rating

I am always pleased with the service at Suburban Ford. This is my second Ford vehicle. Suburban Ford does a great job making sure their customers are satisfied. More

by martin.william7475
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dequoan Jones

Helpful
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Jun 30, 2023

Suburban Ford of Ferndale responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 16, 2023

Dealership Rating
Employee Rating

Of course no dealerships wash ur new car anymore after servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerpri More

by hendrixanthony56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Cornell

Helpful
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Jun 19, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 22, 2023

Dealership Rating
Employee Rating

I just had a oil change done this Saturday they did not rotate my tires and they did not do a 15 point inspection can’t understand and it was still trying to charge me for how do I know they did not change More

by William Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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May 23, 2023

Suburban Ford of Ferndale responded

Hi William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Suburban Ford of Ferndale. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 26, 2023

William Smith responded

What is Melvin last name I am doing a blog about the service not being done on my car and I wanted to use his last name

May 26, 2023

William Smith responded

I, just spoke with the manager I, told him that the wheels wasn’t rotated but he had to watch the video for his self. He offered me a few Oil changes but I told him I don’t wanna go back there the next time I need one because I just don’t feel comfortable going there right now 😔😔 hopefully he give me some kind of gift card that I can use at a different dealership. As of right now in the process of filing a complaint with the Michigan Secretary of State motor vehicles Department. I keep Y’all posted as of what’s going on… Will

May 19, 2023

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Employee Rating

Brian is the best. Work was quick and professional. Car was clean and ready to go in record time. Waiting area comfortable. More

by craigrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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May 22, 2023

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2023

Dealership Rating
Employee Rating

First class. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. More

by KenRogulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Cornell, Timothy Slesinski

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May 19, 2023

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

May 19, 2023

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

Dealership Rating
Employee Rating

Very courteous professional and approachable. This is why I keep coming back. They go the extra mile More

by derrickdevine4545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
Report | Print
May 15, 2023

Suburban Ford of Ferndale responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2023

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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