Brian Martin | Page 3

Pleasant and the other customers were so incredibly interest The service and my service writer is Awesome, I didn’t have an appointment and got there first but they took the people with appointments first which The service and my service writer is Awesome, I didn’t have an appointment and got there first but they took the people with appointments first which I didn’t mind next time I will make an appointment because I live an hour a way. I like that the additional service was not ram down my throat it was gently recommended and I only waited another 45 minutes 2 hours in total More

by mlsolo1225 Verified Customer Verified Customer

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Great service Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Th Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Thank you! More

by kattygomez40 Verified Customer Verified Customer

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Joe is a class act Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. More

by Yeli511 Verified Customer Verified Customer

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Radio not working on new car Was not called that my car ready. Went to the cashier and she looked for the paperwork and it was there. Did not talk with service rep afterwards to Was not called that my car ready. Went to the cashier and she looked for the paperwork and it was there. Did not talk with service rep afterwards to see what happened with the car. He was with someone and I was not sure if I was supposed to wait to talk with him. More

by yonah1 Verified Customer Verified Customer

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Fixing a recall item Service was timely-intake was okay. The wait area was clean, TV was available for viewing and refreshment was available. I do not remember seeing a c Service was timely-intake was okay. The wait area was clean, TV was available for viewing and refreshment was available. I do not remember seeing a charging station (for phones etc) it is possible it is there and I did not notice it. More

by SHALAUD444 Verified Customer Verified Customer

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Knowledgabe staff. Joe is great!! Had to have my transmission rebuilt. Brian did awesome job. Joe is the best service rep. It took a little long but it was meticulous work. Had to have my transmission rebuilt. Brian did awesome job. Joe is the best service rep. It took a little long but it was meticulous work. More

by STAN_SUBY Verified Customer Verified Customer

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Waste of time/ Lack of Caring Empooyees I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done to my car. The person assisting me was eating lunch before I had to directly ask them what was the situation with my car, immediately said the Brembo Breaks squeaking was normal. It seemed he wanted to get me out as soon as possible, which truly disgusted me as I am in customer service as well. I went to the amazing and my new dealership in Bird Road. They serviced my car and within 20 minutes told me the discs were warped, pads were worn overly quickly, and even noticed a clutch issues I didn’t! Pembroke Pines is the peak of a disappointing dealership that seems to only care about the sell, not the customer experience. I never write negative surveys but I felt like this should’ve been an exception. More

by Rafael Alejandro Valenzuela Verified Customer Verified Customer

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Excellent. Great experience. All were wonderful and knowledgeable and very helpful, I was there for my first maintenance oil change and was truly a pleasure. Great experience. All were wonderful and knowledgeable and very helpful, I was there for my first maintenance oil change and was truly a pleasure. KIND OF EXPENSIVE BUT UNDERSTANDABLE . More

by ritamauric Verified Customer Verified Customer

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Honest and Efficient Great explanation of service done and also include additional items not oriinally reported. Great work guys! This type of service is what creates loya Great explanation of service done and also include additional items not oriinally reported. Great work guys! This type of service is what creates loyal customers! More

by efrain75 Verified Customer Verified Customer

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Great Service. The service is always top notch and completed in a timely manner. Deliucous snacks and coffee in the lounge and very comfortable chairs. Top notch The service is always top notch and completed in a timely manner. Deliucous snacks and coffee in the lounge and very comfortable chairs. Top notch More

by jessp247 Verified Customer Verified Customer

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