Brian Martin | Page 2

Kayla and Thomas were awesome in helping me chose a car and payment option that was right for me! Very friendly and welcoming:) and payment option that was right for me! Very friendly and welcoming:) More

Report | Print

Great service and the staff is very professional i will definitely recommend.This dealership to my friends. definitely recommend.This dealership to my friends. More

Report | Print

The good - the buying process was fairly smooth, clean facilities. However, I had to return vehicle due to significant issues under the undercarriage my mechanic found. Returned vehicle - expected quick facilities. However, I had to return vehicle due to significant issues under the undercarriage my mechanic found. Returned vehicle - expected quick process to get my money back - to my surprise it was a very poor process. Nicole provided her contact card in case I had problems getting my refund. I had problems - I contacted her and she lacked Follow-up, No response! No customer support! More

Report | Print

Be prepared to spend hundreds over the advertised price for an "optional" warranty plan you must purchase. EchoPark Duluth advertises that they provide a no haggle, hassle-free car buying experience. I for an "optional" warranty plan you must purchase. EchoPark Duluth advertises that they provide a no haggle, hassle-free car buying experience. It’s true that you can’t negotiate the price listed online for a car, but apparently, it’s acceptable for them to make you purchase at least one of their “optional” warranty plans if you want the car. The website clearly states that the Vehicle Service Contract, Appearance Protection, and Dent Protection plans are optional. After test driving a car and deciding to purchase it, the salesman brought out paperwork that had all three optional plans included. I told him I was not interested in purchasing any of them. He left and came back with the Appearance Protection for $700 still on the paperwork. I asked why it was still there, and he said he could not remove it because they had already applied some sort of ceramic paint protectant to the car. I asked why this was not advertised on the website as being a required purchase, and I didn’t really get an answer. I was getting angry at this point but decided to complete the purchase. After stewing about it for a few days, I called EchoPark and spoke with a Sales Coach. I explained what happened, and he told me they apply the ceramic coating to all their cars during the cleanup and inspection process, but it does not require the buyer to purchase the Appearance Protection plan. I asked how I could get a refund, and he said he would call me right back. Several hours went by, and I did not get a call. I called him back and left a message. Soon after, I got a call from the finance manager. He basically explained that EchoPark forces the purchase of an “optional” protection plan in place of a dealer fee. So, there you have it – a moment of honesty. They are not much different than any other used car dealership. They advertise low prices to get you in and then tack on the money-making options when you sit down to do the paperwork. I don’t appreciate dishonesty from anyone I do business with, but it is so rampant in car sales, it’s hard to avoid it. Just be aware of it, and don’t go in expecting to purchase a car for just the listed price plus taxes and state fees. Also, I highly recommend getting pre-qualified for financing so you know your loan term and rate ahead of time and don’t have to play any car dealer games with that part. You can search for banks that EchoPark has partnered with. I found one that offered a lower rate than any I had found through normal searches. More

Report | Print

This is my second time writing this review, I felt people needed to understand my experience. I had an AMAZING experience with Jasmine! She was friendly, thoughtful and knowledgeable. She made the experience needed to understand my experience. I had an AMAZING experience with Jasmine! She was friendly, thoughtful and knowledgeable. She made the experience of purchasing a car effortless and easy without feeling pressured. She also made us laugh throughout the process, really provided fun and friendly service. I would buy all of my future cars from her!!! The facility is also amazing, clean and very comfortable. I really enjoyed this experience and am definitely going to find Jasmine once I am ready to purchase my next car. She even contacted me to make sure I was loving my car after my purchase, such a great experience. More

Report | Print

Fantastic service- in and out in an hour. Drive down from Chattanooga and well worth the drive! Highly recommend ❤️ Drive down from Chattanooga and well worth the drive! Highly recommend ❤️ More

Report | Print

If I could give a zero rating, then I would. I bought a car online then I was repeatedly told that I didn't to justify for them to take my money and try to sell the vehicle to another person. St I bought a car online then I was repeatedly told that I didn't to justify for them to take my money and try to sell the vehicle to another person. Still waiting for my 19k refund. BUYER BEWARE . Fraudulent company !!! (Edited: fraudulent is too nice of a word. Closer to: despicable, amorale, bigoted, absolutely disgusting fraudulent company) More

Report | Print

Good customer service, did not make me feel pressured and made sure i got that warranty lol made sure i got that warranty lol More

Report | Print

Sales Rep Kayla was very attentive and helpful. Experience was straightforward although took a long time. Experience was straightforward although took a long time. More

Report | Print

It's was a cool lay-back experience. Staff was helpful and a dope environment Staff was helpful and a dope environment More

Report | Print