Brian McKinney

We bought a used 2018 Ford Fusion. We test drove it on a Saturday morning. We came to a deal later that afternoon over the phone (we live out of town). On the next Friday, we picked We test drove it on a Saturday morning. We came to a deal later that afternoon over the phone (we live out of town). On the next Friday, we picked it up and drove it home and realized that none of the steering wheel buttons worked and it did not run well at higher speeds. We took in back Monday because neither of those issues occurred when we test drove it the week earlier. The sales person agreed to look at the issues. He told us to bring it back in a week. They offered to fix the buttons at no charge because he said he knows they worked. He said the issue driving at speed is a shudder in the transmission and "it's the nature of the beast". He said that Ford might have an update for it. I asked if he could have Ed Martin Ford (just down the street) look at it since he was going to have it all week. I was told "it'll be on your dime and would be best if you contact them". I understand a used car will not be perfect and never once asked the issues to be fixed at no charge. I only asked that it be looked at to determine the problem. Instead it seemed all they wanted to do was get this car off their lot so it was to longer their problem. I picked up the car on Friday evening, drove straight to the Ford dealership in my town and dropped it off as I do not feel confident with it's reliability. They were more than happy to look at it first thing Monday. More

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I was in town this week to help my wonderful aunt and uncle find a quality pre-owned vehicle. They are Chevy-loyal customers and I work with Ford Motor company so we wanted to support American manufactur uncle find a quality pre-owned vehicle. They are Chevy-loyal customers and I work with Ford Motor company so we wanted to support American manufacturing. After doing research, we selected Ed Martin Chevrolet based on reviews and ratings. We had an outstanding experience, even with my high expectations working on behalf of Ford in Florida. This dealership has a wonderful sales and finance team, and puts the *customer first.* Their care and concern for my aunt and uncle, who are new residents to the area, was impressive. Brian McKinney was an excellent ambassador of the Chevrolet brand and of the dealership. He was thorough, answered his phone on a Sunday, and worked hard to ensure we had an enjoyable and beneficial transaction. They love their Chevrolet Equinox and, on our way to the celebration dinner tonight, we all enjoyed our turn driving. I am so proud of this company and this dealership. I highly recommend this dealership as they do business the right way. Thank you so much for your outstanding sales and service departments who work hard every day. More

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The best! He sold me my car and got me the car I wanted! I’ll go back again! I’ll go back again! More

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This sales man was the absolute worst I have ever felt with. He approached me as I was looking at a truck and I asked to see the inside. Was all fine till I asked to test drive the truck he came back with with. He approached me as I was looking at a truck and I asked to see the inside. Was all fine till I asked to test drive the truck he came back with if you can’t pay full asking price for the truck you can not drive it. (Knowing I’m a young buyer that’s fine but very rude) I was doing a inspection on the truck and loved it so he let me drive it. Drive it and then revived a phone call asking why we have been gone so long and making nasty remarks. I will not ever deal with this salesman ever again he’s worthless. More

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Low Key, Easy Transaction Brian was low key and easy going. We got the transaction done quickly and at agreed upon price. Was very helpful regarding CPO benefits vs. other wa Brian was low key and easy going. We got the transaction done quickly and at agreed upon price. Was very helpful regarding CPO benefits vs. other warranty options. Bought a used XTS with low miles that was priced better than anything similar in central Indiana. Enjoying the vehicle and would go back to this location/salesperson again. More

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Wasted time and trip We wasted our time and trip to deal with these arrogant xxxxxxxx. The very first salesman to greet us, Brant Bramwell was the most degrading, arrogan We wasted our time and trip to deal with these arrogant xxxxxxxx. The very first salesman to greet us, Brant Bramwell was the most degrading, arrogant xxxxxxx of a salesman I have EVER come across!!! He did not like me doing a very, very simple inspection of the engine compartment. I got cussed at a few times and degraded for supposedly not fastening the radiator cap back down correctly. The guy flipped like a light switch! Beware!!! Brian was the next to show up and all seemed to be going good until it came time for a test drive. We were told if we couldn't pay their asking price, then we were wasting our time and not welcome for a test drive. We were determined to make a purchase, and were definitely going to until we received his phone call during the test drive and asked "what was taking so long, we have another customer here waiting to pay the asking price". I would never go back to that xxxx hole!!!! More

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