Clay Thompson
Clay Thompson at Ed Martin Chevrolet Cadillac
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Clay Thompson

General Manager

Ed Martin Chevrolet Cadillac

5400 S Scatterfield Rd
Anderson, IN 46013

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15 Reviews

Dealership Experience

3 yrs, 2 mos

not yet
rated

15 Reviews

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15 Reviews of Clay Thompson

February 23, 2024

Dealership Rating
Employee Rating

Everyone at the dealership was kind and friendly and helpful. We feel that they worked very hard to get us the best deal. More

by eric.g.swim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ramsey

Feb 23, 2024

Ed Martin Chevrolet Cadillac responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support throughout your car ownership journey.

May 24, 2022

Dealership Rating

We had our 2021 Trailblazer serviced here. Our radio became faulty after 5 months of having it. We took it in (June 2021), but they stated it was working fine for them. The same day we took More

by kap2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 25, 2022

Ed Martin Chevrolet Cadillac responded

Thank you for bringing this to my attention. This situation should not have happened and I apologize that it has. I will be having a meeting with my service advisor to ensure that this doesn’t happen again. I have had a refund check issued to you and you should receive it within the next few days. Again, I sincerely apologize that this has happened. Clay Thompson

March 17, 2022

Dealership Rating

Do NOT buy from here! They sold the vehicle I was driving 2 hours to look at 20 minutes before my arrival. After they said the vehicle would be there waiting for me. They More

by sbeckner
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 18, 2022

Ed Martin Chevrolet Cadillac responded

I’m very sorry to hear that you are disappointed with your experience. At approximately 10am on the day that you came in, you texted me about availability of the vehicle. At that point I confirmed availability. At approximately 3pm the vehicle was sold and I immediately let you know this. Unfortunately, we do not "hold" vehicles and I apologize it sold prior to your arrival. We do a very thorough inspection on every preowned vehicle that we sell. The last thing we want is to get a call that you're having issues with your vehicle that you just bought. However, sometimes things happen and we try to resolve them as quickly as possible and I feel like that was the case here. As soon you let me know that the check engine light came on, I had you get it diagnosed. Once I had that diagnosis, we ordered the catalytic converter so that it would be in stock when you came in. I know that it is a long trip to come to the dealership and if you would like, I can arrange for your vehicle to be picked up and taken back to you for any repairs in the future. If you would like that, we will provide a loaner vehicle for you as well. Lastly, I want to address the payoff on your previous loan. We did mail a payoff check promptly after the deal was completely and I sent you a copy of said check. Unfortunately, the check was never processed by the lending institution. Once it was brought to my attention it was handled immediately. Again, I apologize that you haven't been pleased with your experience. We will reach out closer to your next appointment time to see if you would like to take advantage of the pick up and delivery option.

June 18, 2021

Dealership Rating
Employee Rating

Clay is the best in the car business! He helped me get into my very first new car. Clay is always a text or call away whenever needed. Professional, reliable, and trustworthy. You will not be dissatisfied More

by Kasondra Souza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 16, 2021

Dealership Rating
Employee Rating

I have bought 4 vehicles from Clay always received a fantastic deal. He is straightforward, honest, and his prices are always the best. He is very transparent and always looks out for the customer befor More

by jbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 15, 2021

Dealership Rating
Employee Rating

Clay has always went above and beyond with our car purchases. Even spending time to help set-up my cars radio as I'm not very tech savvy. Definitely recommend! More

by teda
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay! We truly appreciate your business and look forward to working with you again.

June 15, 2021

Dealership Rating

I have purchased 2 new and 1 used vehicles from Clay and would not even consider using anyone else. Car shopping is one of my least favorite things to do and Clay always gives me the best advise and great p More

by Jean.Witherington
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay, Jean! We truly appreciate your loyalty and continued business and look forward to working with you again.

June 14, 2021

Dealership Rating

We really enjoyed working with Clay. We’ve done business with him for years and will continue to do so. Ask for clay… he will treat you right! More

by SonicGrayHatch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating
Employee Rating

Clay is an honest great guy!! He’s a guy you can trust when it comes to your automotive needs! Any day call Clay! Thanks for everything! More

by xman311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating
Employee Rating

Clay is a former boss of mine, and I honestly miss working for him. He held me accountable and wasn’t afraid to let me know when I’d made a mistake, but most importantly, he always put our customers More

by jlewing2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership, we truly appreciate it!

1

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