Brian McMahan | Page 3

We recently had a very pleasant buying experience at Gates Honda of Richmond. I initially dealt with friendly, helpful Sales Manager Carl Naillieux who was honest and forthright. He connected me with S Gates Honda of Richmond. I initially dealt with friendly, helpful Sales Manager Carl Naillieux who was honest and forthright. He connected me with Salesman Dominic Eubanks. Dom was attentive, friendly, professional and knowledgeable. Following our trade in appraisal and negotiations, we settled on price. Honda offered a very competitive interest rate that we accepted. The Finance Manager was efficient, informative and friendly. Following the purchase paperwork, Dom introduced us to the many technological assets of our new 2022 Ridgeline RTL-E. The entire buying experience was efficient yet pleasant and relaxed. Following our 1st buying experience at Gates, we would highly recommend doing business with Carl and Dom at Gates Honda. New or used, give them a shot at earning your business. I look forward to years of pleasant, safe driving with our new vehicle. More

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Dom and Allan were honest and helpful. Dom was knowledgeable. Several years had a poor experience with this dealer. How they made the situation right this time. Much better experience. knowledgeable. Several years had a poor experience with this dealer. How they made the situation right this time. Much better experience. More

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Our interaction with the dealership staff was very satisfactory. Kimberly was very knowledgeable about the models of Honda we were considering. She was available for the times we requested, and answer satisfactory. Kimberly was very knowledgeable about the models of Honda we were considering. She was available for the times we requested, and answered all our questions. Brian and Allen were straight forward and informative about the financial process. More

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Absolutely hands down easiest car bought to date great service service More

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These are top notch folks that truly go above and beyond to make sure the customer is satisfied in every way. I will go back for future vehicle needs without a doubt. Kam Johnston has taken excellent care to make sure the customer is satisfied in every way. I will go back for future vehicle needs without a doubt. Kam Johnston has taken excellent care of us twice now. Carl and Brian also treated us like family More

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I would like to take a moment to share my feedback on one of the most positive experiences that I have ever had purchasing a new vehicle. Upon contacting Gates Honda in response to an online sales add, I was of the most positive experiences that I have ever had purchasing a new vehicle. Upon contacting Gates Honda in response to an online sales add, I was introduced to a sales rep named Dom Eubanks. From the time Dom first introduced himself over the phone, there was an air of “no nonsense” professionalism about him. He was very honest, straight forward and genuinely interested in answering any of my questions about the vehicle. When I told him that I was definitely interested in negotiating a serious offer on the vehicle and that I would be driving from Knoxville, TN, he immediately offered to discuss all of the details and particulars of the purchase and then draft up a proposal to email to me so that I would have an offer in writing. I didn’t even have to ask for this! The negotiation was very straight forward with everything itemized and transparent. Dom also showed exceptional attention to detail during the business transaction, insuring that all aspects of the agreement, method of payment, etc. were thoroughly covered and agreeable to both parties. I also found Dom to be very organized and prompt with the exchange of information and required paperwork. He had me prefill out and submit the majority of the forms needed so that he could be getting the ball rolling on the paperwork while I commuted to Richmond to sign everything in person. I brought my wife and three small children with me to pick up our new Honda Odyssey and finalize the transaction. There were no surprises. Everything was as discussed and all of the paperwork was ready to complete, mostly just requiring signatures. I would also like to give my highest regards to Brian McMahan in their finance department. Brian had all of the paperwork on his end ready to sign and once again, everything was exactly as discussed with no hidden surprises. Every person that we interacted with was warm, professional and sharp. It was not the fake smile, grip and grin sales force that I had encountered at so many other dealerships. These folks were genuine and serious about customer service and ensuring a quality product and experience. In closing, I would add that every sales rep gets to be the “face of the company” with each customer that they interact with. That can be very good or very bad for the company. The reason that I ended up driving three hours out of state to purchase my new vehicle was 100% due to the highest professional standards that I have ever encountered in my car buying experience by Dom Eubanks. From his excellent communication within his organization and with his customer he exhibited service above and beyond the highest level of customer service. He even offered to meet on his day off if we had any issues or questions about our new vehicle while we were still in town. I am a 21 year military veteran and have had the privilege of working with some of the highest levels of professionals in my career. I would place Dom Eubanks in that category and would recommend him to any future car buyer or employer who is looking for the highest professional standards. If you are looking to buy a new vehicle and are sick of the sales games, high pressure tactics, lack of transparency and feeling like a number, you should go to Gates Honda in Richmond KY and ask for Dom Eubanks! More

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Fourth car in a row I’ve purchased from Gates. These folks are the best in the business. Ask for Patrick Ellis- he’s legit and will work hard for you. folks are the best in the business. Ask for Patrick Ellis- he’s legit and will work hard for you. More

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I’ve bought two vehicles in the past month from Gates Honda in Richmond Kentucky and I have to say they are the best by far in sales and customer service. Bill and Les is wonderful and will go above and Honda in Richmond Kentucky and I have to say they are the best by far in sales and customer service. Bill and Les is wonderful and will go above and beyond to find you the vehicle that fits your needs. Brian will also go out of his way to get it financed at the payment that you want. Last but definitely not least Chris and Mark will take care of any issues you may have in a timely manner that’s fits your schedule even if it requires them to come in early or stay late. Will definitely be back in the future for more business. More

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We purchased a NEW CRV Sonic Gray TODAY!!! Gates Honda and staff was AWESOME. Patrick Ellis was our Salesman and he was the GREATEST. He not only got us a terrific deal on our new ride but helped us cus and staff was AWESOME. Patrick Ellis was our Salesman and he was the GREATEST. He not only got us a terrific deal on our new ride but helped us customize all the bells and whistle to our needs. He was not your typical salesman he treated us like family and I feel we have a friend for life now.. Thanks Patrick More

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sales person Dom was helpful. Very (Professional)Quick sales person Dom was helpful. Very (Professional) Quick and painless — the dealership made the process easy. Final price was exactly as negotiated sales person Dom was helpful. Very (Professional) Quick and painless — the dealership made the process easy. Final price was exactly as negotiated (no last-minute surprises) Thank you Gates Honda.....😃😁 More

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