Brian Merrell | Page 15

The Magic Van Man Brian has been extremely helpful in the selection process for our MB van. His experience and knowledge of the vans inside and out make the purchasing Brian has been extremely helpful in the selection process for our MB van. His experience and knowledge of the vans inside and out make the purchasing process stress free. We drove from Portland to purchase the van from Brian, and got exactly what we were looking for. More

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Excellent Customer Service Brian went above and beyond and worked fast and efficiently to make sure everything was taken care of for our purchase. He won't give you the "run aro Brian went above and beyond and worked fast and efficiently to make sure everything was taken care of for our purchase. He won't give you the "run around" and will tell you like it is. He made sure we were comfortable with the vehicle and went into great detail on how to maintain and operate it before we left the lot. We spent a lot of time searching for the right vehicle to meet our needs and he made it happen. We highly recommended him. More

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Brian sets the bar for true customer service! I can't remember the last time I felt so confident and satisfied after working a transaction over the phone as I did with Mr. Merrell. Never thought I I can't remember the last time I felt so confident and satisfied after working a transaction over the phone as I did with Mr. Merrell. Never thought I'd be searching for a unicorn to find Brian holding the keys to one .......cape flapping victoriously in the wind. This man understands the value of true customer service,....something that has unfortunately been diluted over the years. Rock on Brian! More

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Sprinter van purchase I have purchase 3 sprinter vans from Mercedes of Salem and Brian has made the experience exceptional. Last week one of my employees wrecked one of the I have purchase 3 sprinter vans from Mercedes of Salem and Brian has made the experience exceptional. Last week one of my employees wrecked one of the vans on black-ice in eastern Oregon and totaled the vehicle. I called Brian and even though inventory was extremely low, with-in 2-3 hours he located a van for me, set up delivery, and financing and it took only about 20 min from my arrival at the dealership to me driving off with my van. I will definitely buy my next van from Brian and Mercedes Benz of Salem. More

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"excellent experience" This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then pati This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then patiently and knowledgeably helped us through the process of choosing from pages and pages of options. He made us feel like talking with old friends, followed up with us for More

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Excellent choice This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then pati This purchase was a good experience in every aspect: the dealer representative, Brian, welcomed us the moment we arrived in the parking lot, then patiently and knowledgeably helped us through the process of choosing from pages and pages of options. He made us feel like talking with old friends, followed up with us for months as the vehicle we ordered was custom made in Germany. He offered us other similar vehicles existing in their lot at excellent price as I noticed comparing them to other dealers, but we insisted on a certain configuration and preferred to wait. The vehicle was worth waiting, it has every option we needed with very useful recommendations from Brian who owns a similar one. I already recommended to my friends the dealership and their representative. More

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Fantastic Dealership What a great group of people. They have a strong team, who are all well knowledgeable in what they do. I felt comfortable working with this dealership What a great group of people. They have a strong team, who are all well knowledgeable in what they do. I felt comfortable working with this dealership. They all made you feel welcome and valued as a customer. I am definitely satisfied with my experience in purchasing my first Mercedes. More

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