Brian Merrell

We just purchased a Sprinter Van from Brian Merrell and we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing was fair and below what most dealers quoted. Dealing with Brian was like working with an old friend. His non pressured approach and integrity was refreshing and I came away feeling that I had a new friend. When it came time to pickup the van Brian and his partner Eli took time to explain all the features and functions of the van. I felt well taken care of and would highly recommend these guys. A few days before picking up the van, I happened to mention to Brian that I was looking particular piece of flooring for the van. A few days later after the sale, Brian contacted me and sent me a link on Craig’s list with the van floor I was looking for. That pretty much sums up the kind of person Brian is. Thank you Brian and Eli for changing my opinion on purchasing a vehicle, the transaction went well above and beyond my expectations. Wishing you much success in you sales endeavors!!! David and Stacey Lang More

by DAVID.LANG Verified Customer Verified Customer

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Absolutely amazing customer service and professionalism. Best dealership experience I’ve had by far. A+ Best dealership experience I’ve had by far. A+ More

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Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. More

by ADRIANMACEIALG Verified Customer Verified Customer

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Eli & Brian made purchasing our new Sprinter van a seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer service and committed to getting us exactly what we needed, and we felt that Eli was excited about this purchase as we were. They provided the best experience we have ever had at an automotive dealership. More

by ALS Verified Customer Verified Customer

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Abel is very friendly and knowledgeable. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. More

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Great experience easy to work with friendly and nice. Did exactly what they said they would do All around great experience Did exactly what they said they would do All around great experience More

by Don82 Verified Customer Verified Customer

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The entire Mercedes Benz Sprinter team was professional, friendly, informative and extremely helpful! Highly recommended friendly, informative and extremely helpful! Highly recommended More

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Brian Merrill and Eli were amazing! They helped me every step of the way with my van purchase. I was really pleased with the high level of service without any pressure. Would highly rec They helped me every step of the way with my van purchase. I was really pleased with the high level of service without any pressure. Would highly recommend to friends and family! More

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There were issues with our new van. Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone I have met at this dealership is nice, polite, and genuinely seems like the enjoy their work. Keep up the great job Salem Mercedes! We appreciate u. More

by DANISAACSON Verified Customer Verified Customer

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Thank you very much for the service I appreciate it. I hope you get more staff soon. I hope you get more staff soon. More

by mbjenny Verified Customer Verified Customer

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