Brian O'Steen

It was a good experience. The whole experience was very quick. From start to finish The whole experience was very quick. From start to finish More

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STAY AWAY! !!! Liars, untrustworthy and lazy! I recommend staying away from the Wilde Automotive Group. I visited the Chrysler, Jeep, Dodge, Ram store w !!! Liars, untrustworthy and lazy! I recommend staying away from the Wilde Automotive Group. I visited the Chrysler, Jeep, Dodge, Ram store with the intent to purchase a vehicle. I was connected with salesperson, Brian Osteen. Brian is a prime example of what gives used car salespeople a bad name. Brian is a liar and untrustworthy. I came to a deal on a vehicle with Brian for a certain price with the understanding that the vehicle was a certified used vehicle and still had 3 years bumper to bumper warranty remaining. Some work had to be done to the vehicle and the vehicle had yet to be detailed, so it was decided to pick the vehicle up later that week. Two days later, Brian called and said that he couldn’t certify the vehicle. He admitted it costs the dealership about $500 to certify a vehicle but wouldn’t do anything for me to compensate for no longer buying a certified vehicle. I offered to settle for $500 off original agreed upon price but that was refused also. So, Brian thinks it is ok to promise something then change the terms of an agreement not only without compensation but so he/the dealership makes more as they would no longer be spending the money to certify the vehicle. When asked about an issue with the running boards not working, Brian said “worst case scenario, you have 3 years bumper to bumper warranty”. As it turns out, the vehicle did not have any remaining bumper to bumper warranty and only 3 years remaining on a power train warranty. Not to mention, the lack of attention to detail at this place. The need for the vehicle to be detailed after my test drive was because there was gross substance dried to a couple of the door panels, french fries and melted crayons still on the floor and used napkins/tissues wedged in the seats. When I went back a week later to try and work a deal for $500 less and purchase the vehicle, the napkins were still wedged in the seats and Brian got upset with me implying this was not a big deal and told me to just grab someone else's dirty tissue and take it out. There was also still the dried substance that had been spilled on the door panels. When I confronted Brian about his lies and salesman games, he got frustrated, red in the face and asked if I had been recording our conversations before storming out of the offifce. More

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Said they were holding a car that they were prepping and wasn't available for sale yet then sold it without contacting us wasn't available for sale yet then sold it without contacting us More

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My sales man was awesome and financial group did all they could to get best rates! Great job all around. could to get best rates! Great job all around. More

by TANRICH30 Verified Customer Verified Customer

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Everyone at the dealership worked with me on short notice to get us the vehicle we needed. Everyone was friendly and accommodating. to get us the vehicle we needed. Everyone was friendly and accommodating. More

by Cmichel Verified Customer Verified Customer

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This is the second time I have purchased a vehicle from Wilde since 2013. Both Tim Brown and this time, Brian O'Steen we're helpful, friendly, knowledgeable and easy to work with. That's why I would recomm Wilde since 2013. Both Tim Brown and this time, Brian O'Steen we're helpful, friendly, knowledgeable and easy to work with. That's why I would recommend them and stay a repeat customer! More

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My husband and I worked with Brian O'Steen to buy a used Jeep. He walked us through the whole process, answered all of our questions and really made our experience extraordinary. Everyone involved in our tr Jeep. He walked us through the whole process, answered all of our questions and really made our experience extraordinary. Everyone involved in our transaction was friendly, explained everything thoroughly and made us feel comfortable. By far our best vehicle buying experience. Highly recommend Brian and Wilde Chrysler Jeep Dodge Ram. More

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Brian, was very helpful I definitely had a smooth process. The truck was parked upfront when I arrived had all the information in hand ready to go! Perfect customer service, looking forward to going process. The truck was parked upfront when I arrived had all the information in hand ready to go! Perfect customer service, looking forward to going back for my husband's vehicle. Big thanks to JT in finance who also was very professional and quick with our purchase. More

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Brian was a pleasure to work with. Very courteous and pleasant. We called ahead and the car was waiting when we got there. Every body else was great too. We bought the Jeep we came to look at. pleasant. We called ahead and the car was waiting when we got there. Every body else was great too. We bought the Jeep we came to look at. More

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Brian was great to work with! He made things easy. Very polite and friendly. The Forester is fantastic! We did most of the deal over the phone. I would highly recommend Brian and Wilde Subaru. Thank you polite and friendly. The Forester is fantastic! We did most of the deal over the phone. I would highly recommend Brian and Wilde Subaru. Thank you Brian! More

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