Brian Ostler

DO NOT TAKE YOUR CAR TO GARCIA HONDA — SAVE YOUR HARD-EARNED MONEY! I strongly advise anyone reading this to avoid Garcia Honda Service Department. My experience has been beyond frustrating, unsa HARD-EARNED MONEY! I strongly advise anyone reading this to avoid Garcia Honda Service Department. My experience has been beyond frustrating, unsafe, and financially draining. I own a 2016 Honda Civic. In August, my car began stalling and losing power, so I took it to Garcia Honda. I was charged $175 + tax (about $200) for a diagnostic fee. The technician told me I needed a fuel pump, even though he admitted he could not duplicate the issue. I was then asked if I could duplicate the problem for them — which I did within 15 minutes. After that, the technician claimed his computer “didn’t capture the issue,” so he needed to plug in another computer to determine that it was the fuel pump, which I found completely ridiculous along with finding out that I didn't need a new fuel pump. They replaced the fuel pump at a cost of $1,400. The car ran fine for a few weeks — then the exact same problem returned. This time, the car stalled repeatedly, lost power and speed, and shut off while I was driving with my two children. We almost got rear-ended on the freeway, which was terrifying and a serious safety hazard. This time, the check engine light (Emission System Problem), oil light, and battery light all came on. None of these lights appeared the first time. I brought the car back and was charged another $175 + tax ($200) for diagnostic fee. This time, I was told it was a camshaft sensor, which they replaced for $500. That same evening, after driving for a couple of hours, the same warning lights came back on and the same issue returned. I returned again to the dealership and was then told the issue was the PCM. Garcia Honda kept my car for two weeks and installed a refurbished PCM, claiming this would completely fix the problem. It did not. In total, I have taken my car to Garcia Honda 6 times for the same issue, and my car is still not running. It continues to stall, and now it won’t even start. I have spent over $2,000 on parts I did not need, and the original problem was never fixed. As a single mother with two young children, I feel completely taken advantage of. On top of that, Andrew Shultz was rude during our conversations and when I picked up my car, and Tyler (Manager) did not return my phone calls. My advice is simple: DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. Save yourself the headache, wasted money, and safety risk. More

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On 4-23-22, I dropped off my Honda Civic at 9 am at Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashbo Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashboard started showing every possible warning message. See pictures attached, along with the service report. Over 6 years, I have regularly maintained my Honda there as I strive to keep the car for many years to come. I do not understand why a pristine vehicle can be left in the hands of individuals like Christian Coriz, according to the multipoint inspection report, the technician assigned to the 100k mile service. No quality control, no workmanship, no pride. When I returned to the dealership, it was closing, and despite the hours posted on the web, there was nothing that could be done until Monday. This is completely unacceptable & infuriating. I depend on my vehicle for daily work. I dropped off a pristinely maintained car & it was returned in shambles. The engine makes a strange noise and the car has lost power; possible turbo disconnection. I don't really know and I am not supposed to. What I know is that I want my vehicle in perfect order ASAP More

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Great service This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! More

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