David Alton

On 4-23-22, I dropped off my Honda Civic at 9 am at Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashbo Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashboard started showing every possible warning message. See pictures attached, along with the service report. Over 6 years, I have regularly maintained my Honda there as I strive to keep the car for many years to come. I do not understand why a pristine vehicle can be left in the hands of individuals like Christian Coriz, according to the multipoint inspection report, the technician assigned to the 100k mile service. No quality control, no workmanship, no pride. When I returned to the dealership, it was closing, and despite the hours posted on the web, there was nothing that could be done until Monday. This is completely unacceptable & infuriating. I depend on my vehicle for daily work. I dropped off a pristinely maintained car & it was returned in shambles. The engine makes a strange noise and the car has lost power; possible turbo disconnection. I don't really know and I am not supposed to. What I know is that I want my vehicle in perfect order ASAP More

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idiot he's a moron who does not honor Honda's warranties. Just looks for excuses to charge you for work that should be covered under warranty. he's a moron who does not honor Honda's warranties. Just looks for excuses to charge you for work that should be covered under warranty. More

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Good sales; Update-Made right the botched protection coating It happens, but it did get resolved. The salesman Tony was very responsive and helpful. I do love the CR-V. Manny in detailing was very nice and a h It happens, but it did get resolved. The salesman Tony was very responsive and helpful. I do love the CR-V. Manny in detailing was very nice and a hard worker. David in service/repair was polite and acknowledge the issues. Service was fair to poor and left my truck with spots everywhere on the inside and outside from the protective coating I purchased. Communication to get a problem addressed was terrible at the time. Steven, sales manager, worked hard to accommodate the customer and address the issue, and feel he was doing his best. I'm still hoping for a happier ending. I still love my CR-V and have named her speckles. Update: I worked with the GM Mike McKinnon who was able to do research and did solve the issue. Garcia Honda cared enough to keep working toward a solution. I appreciate the additional effort, the resolution, and the care from the team. My truck's speckles are gone, but she will keep the name for fun. I love my CRV. Thanks Garcia Honda, and Mike, for your continued customer service and efforts. More

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Great. Low pressur Great experience. Salesperson was great and really helpful and accommodating. Found us the exact car we wanted. Called right away and was never pushy. Great experience. Salesperson was great and really helpful and accommodating. Found us the exact car we wanted. Called right away and was never pushy. Very knowledgeable about the cars. More

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